British Car Auctions Reviews 258

Awful.
Purchased a car from them - charged me - failed to deliver when booked. It is impossible to get hold of anyone helpful just generic customer services who don’t support. I would NOT recommend using them.
They currently “don’t know” where the vehicle is but I am yet to see a refund or confirmation of next steps despite making contact multiple times. Atrocious.

Everyone knows they are a bunch of criminal deceitful crooks that conspire to knowingly sell dodge vehicles as seen without any declarations leaving hard working honest dealers out of pocket. They are above the law and have no consideration to rule of law. They are fully protected by law makers to get away with complete and utter deceptions and lies. They are currently hiding behind screens and being selective when and who to answer about serious issues concerning sale of dodge motors particularly those offered under UK Car group sale that is I think owned by BCA. The majority of private people sell their faulty cars to webuyanycar.com, who in turn deliberately fail to declare serious faults to maximise their profits at expense of us dealers that work an average of 14 hours daily just to make ends meet. I am reporting their dishonesty and criminal activities to office of fair trading and other relevant governmental organisations and hope that all dealers do the same thing to compel them to abide by the law and stop them from bullying dealers. As one manager said, if dealers have a brain, they would not be buying from auctions! Criminal deceitful cowards.

It seems like they don't bother reading and responding to reviews here, but I'm going to leave my review to potentially help others to avoid BCA Driver Sales...

I bought my old company car from them, as that is the company Alphabet uses for sales at end of lease. Their process should be easy: pay invoice using reg as reference, receive email confirming payment and with code to tax the vehicle. Car documentation should then come from DVLA directly.

Well, we paid for our invoice on 17th Feb using car reg as reference. On Monday 20th I called in as no email had been received. After many tries calling in, I finally got through. Agent was apologetic but confirmed payment was received so I should receive an email with the next steps by Wednesday.

It's now Friday, 24th, and guess what? No email yet. I emailed them on Monday also, no response.
I'm calling in today for support and can't get though.

It's appalling and it seems like I'll have to appeal to take legal actions as I paid £15k for a car and still don't have any official confirmation from the company that ownership is being transferred.

BCA is a company that hires slaves, not people. The management is absolutely rubbish, they cover each other and treat the people they supervise like they are slaves. The employees can’t say anything because they are afraid of being fired. They are being pranked on and bullied by colleagues and managers and that’s ok for them. When asking for a rise, not only they won’t give it to you, they will add more tasks to your job even though on your contract says otherwise. When speaking your mind about it, you are being asked “ Where else will you find a job like this?” You can’t even go to the toilet without being called and asked where you are. If you think about joining them, don’t. Unless you like being a slave for £11/h working for people who keep getting bonuses instead of raising the salaries of their employees.

THE worst, disorganised, unprofessional company I have ever delt with, or worked for. From middle management up they are the prime example of how NOT to behave, or conduct a business.

This company has some of the worst customer service I have EVER experienced. They were supposed to collect my old company car on 16th December and never showed up. They then rearranged for 21st December and again never showed up. What's worse, they won't commit to a collection time, or even AM/PM, and don't bother to tell you that they aren't going to show up and just expect you to sit at home, day after day, until they eventually bother to turn up to collect your car. What an absolute shambles of a company. DO NOT USE THEM!!!!

Went the London / Enfield site to collect a car.
What an unwelcoming site: no waiting room for drivers, all transactions done in the freezing fresh air and no toilets - this surely is a public health risk..!
The whole place looks like a tip… for example a plastic chair being the exit barrier…
Very poor impression overall :(

Don't have any real skilled mechanics working there unless you call dog walker and bakers mechanics. Cars are not inspected by qualified techs just Joe blogs off the boat. The managers are racist. There is no quality control no auto data for doing jobs. Most of the cars are just stuck together and thrown out the door. As for a full service you received when buying your car was just an oil and filter with probably the wrong oil in in.

beware of them and if any issue with them takes it to court they will loose

BCA have twice inspected & collected my end of Lease car supplied through Nationwide Vehicle Leasing and drivers have been nothing but fair & courteous in their inspections

Do yourself a favour . Just don’t have any dealings with BCA . A most unhelpful and horrible company to deal with .

BCA is just used as a vehicle to sell the poor quality cars they take in from their sister company . WeBuyAnyCar

I’d advise you deal with a proper company like Mannheim .

I have been trading with BCA for over 50 yrs and have a platinum card. When i recently bid for a car the screen froze which resulted in me purchasing a different car. BCA refused to accept that it was their system at fault and insisted i paid for the car. This resulted in a loss over £2000. When it happened again i refused again to pay for the car explaining i had not bid on the car i had won and it was their system at fault again.
I have now had my account frozen as i refuse to pay for a car i did not want or bid on. BCA are now threatening to put the car back in the sale without any reserve and i will have to pay the loss.
Terrible customer service. BCA just do what they want.

Cars with dog hair should be declared as it is an expensive/labour intensive job to clean dog hair and some people are allergic to it. THEY MUST BE PROPERLY CLEANED AND DECLARED AS A MATTER OF HEALTH ISSUE. ENOUGH TRASH FROM BCA SCUMBAGS.

I am deeply saddened by the lack of quality standard customer service this worldwide company has provided me. In this instance the customer service department, should be about listening and trying to resolve a customers problems, not make them worse. In this scenario, We refused a vehicle, as it was not operational and was not we where not willing to hand over our hard earned cash, for a pile of rubbish. However, the service, we received if you can call it service?! Was in the style of an autocratic dictatorship, which is not to listen, but tell the customer to pay with no if no buts and threaten us with debt collection agency, even though we refused the car and no money was exchanged and the vehicle was not as described. I would recommend Rebecca Chapman who works as a administration manager within the admin team at Wolverhampton, either learns how respectful listen to her customer and try in good faith to help customers. If you are not willing to do so. I am sure managing a lonely light house will be more fitting with your lack of customer empathy. This will ensure you will have no contact with humans and just use light signals. However, I fear you may blind them. BCA I think you need to modernise, we aren’t in the 80s anymore where you can threaten customers into giving you money if it doesn’t go your way.

What an absolute shower of rubbish BCA now are. Since they've started We Buy Any Car, Cinch, Marshalls of Cambridge and (I'm told) a 20% share of Pendragon, instead of being a supplier to the trade, they are now our biggest rivals. Just about every car coming into the market goes through BCA hands in one way or another. If the car is good, it is given to CINCH to retail, leaving us, the independent car retailers, old, worn out, high mileage crap.
Apart from that, I sold two cars TWO WEEKS AGO and still not received a penny from BCA.
All sales are on-line only so NOBODY takes any responsibility for anything. Everything has to be done via email. Try calling them and you are sent from one re-recorded waste of time load of 'options' to another, and another, and another until you either end up where you started an hour ago or, you just get cut off.
The directors of the various, and numerous companies under the control of 'Constellation' (who own BCA and all the other connected companies) are nothing but a load of greedy a***holes who couldn't give a damn about anyone, or anything, except money, and more ways of getting more money. The business ethos has completely gone.
After years of working, and enjoying the motor trade, I am getting out and really hope I never have to deal with anyone, or anything to do with BCA ever again.

Our lease contract was extended due to new vehicle not having been built. From this time we have had nothing but hassle and threatening letters from BCA advising us to arrange a collection/inspection.

Eventually after extending for 3 months and after numerous emails, texts, phone calls, letters from BCA WE asked for a collection/delivery.
This was arranged for 1st July. - Sorry Driver cant get you!! This was at 3pm after I had waited in all day.
Rescheduled - 5th July - again a no show by 5.30pm.
Again another day wasted! And I am paying insurance for a car which has nothing to do with us!

I did have a very nice lady yesterday trying to sort out this shambles, fingers crossed for 7th July!!

I would never use this company by choice.

One of the worst companies that I've had the misfortune of dealing with.
They are even worst now that they have a monopoly with we buy any car, Cinch, and other companies under their control.
Everything is centralised now and you cannot email or talk to local branches easily. Most of the staff have been booted out since covid as they are running all auctions online.
The condition reports and assured report they charge extra for are not worth the paper they are written on!
Trade buyers on anything less than Platinum or Black are treated like crap and are just a statistic in this vast monster of a corporation.

will never buy another car from here lie lie lie condtion reports not correct half the problems not listed on condtion report bca dont want to know or try help resovle any problem aston barclay or manheim alday long this company is a joke

Bunch of thieves. Tried to get me to pay £40,000 for a car which cost £36,000 new 2 years ago and which Motorway offered £26,500.