Barbeques Galore Reviews 69

Stopped in to look for an item. The store was not busy but no-one waited on me. Must have been a bad day.

Exactly what I needed.

Just have to say that my items always get here ahead of the day they are suppose to get here. Plus this last shipment something went wrong with my order and I was going to get a double shipment. Before I had a chance to call about it Customer service call and ask me if I wanted the double order. I said no cause something happen when I order. The lady cancel one for me and credit back my money. Great Customer Service.

Cover is poor and readily blows off. Probably my fault?

Best customer service EVER! The light that I bought quit working and Andres from Barbeques Galore sent a replacement immediately, no questions asked. Customer for life now!

I ordered multiple items and I didn’t know they wait to ship everything together. My order never came so I had to call and they said they were waiting for my other item to come In. If they would have called me that would have been better. When I called I spoke with someone very nice and helpful. She offered for me to pick the item up since I live close to the warehouse. But still that’s a little ridiculous. I did receive my items all together but a lot late than expected. My items were purchased on a Black Friday deal. So I’d assume they would have enough stock on hand.

This company was good to deal with. I ordered my smoker. It came fast and with no damage. I would recommend and buy from them again!

I placed my order a week ago today. Finally contacted customer service this morning. Got a reply that it would ship today, along with a tracking number, saying that it should arrive in a few days. Okay, but could they not have just communicated a little bit. I live in Arizona, and it ships from California. It takes 10 days??? Poor service.

easy to find and order parts, prices seem to be high.

My BBQ Galore Turbo STS is generally well made, but still far from great. For a Stainless Steel Grill, it mostly is, but not all. Found out that the grate is only glad in SS, and the core is iron metal. Which over time fails @$100/set delivered. Burners are very thin SS Sheet metal and fail after a few years, $300/set delivered. Not cast SS like my previous BBQ Galore Captn Cook. The Ceramic Flame Tamer Briquette are also a poor choice over Stainless steel hoods, and cost over a $100/set to replace. The burner igniters also corrode and fail, and have to be replaced every couple of years. The mounting blocks for the caster wheels are also metal and rusted right through. The design of the grill allows rain water to enter the grease pan and the cupboard storage areas under the grill. So a cover is not just a good idea it is required. However the corners of the wing shelves are so squared off and pointed that it is extremely easy to shred a grill cover if one is not super, super careful when putting it on or taking it off. In summary it cooks great, even heat, but very expensive to own and maintain.

Very expensive replacement parts and uncarring emplyees at some locations.

Ordering and delivery went fine, but a short time after I placed the order I started receiving ads , lots of ads.. the ads, all from Barbeques Galore, offered the product I had just ordered at a lower price and that the item was a clearance item and nonreturnable. Not disclosed when the order was accepted..

I suspect like any quality product that some changes are made to reduce costs. Recent shipments are ever so slightly different that those of past years. I put four stars but really still the best in my opinion.

The parts that you sell quality parts. And fast delivery

BBQ Galore has always been responsive and what I have ordered has arrived in good shape and fit. The quality of the BBQ I bought and had installed in our outdoor kitchen is durable and works very well.

In the end I got the original replacement parts ordered but only after having to go back and follow as to why I got 3 knobs versus my trays and briquettes.

I bought a turbo 11 years ago. Best bbq I ever had. Bought a new one in 2019 at pretty much the same price as before, but the features were less quality. Try it, you’ll see. Still a good bbq.