I LOVE the products I bought. Super high quality and fun items. The only negative is I bought lube, it arrived and was broken. I was issued a replacement right away, (the customer service is AMAZING)... See more
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Review summary
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I was able to take advantage of the 1 year warranty on one of the products I bought last year without issue. The representative I emailed was very friendly and responsive, but there was a small delay... See more
I live in Canada and bought from a Canadian company, but didn't know product ships from the States. It's been 10 days since it shipped and it still hasn't even made it out of the States yet (by trac... See more
Company replied
This was my second or third time ordering from BB Outlet & I am always so impressed by their sales, customer service, & timeliness when it comes to shipping! I don’t buy toys from anywhere else now. A... See more
Company details
About BB Outlet
Written by the company
High quality sex toys - finally made accessible to everyone.
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By Bellesa
BB Outlet was created to finally make pleasure accessible to everyone. While BBoutique offers luxury pleasure products at luxury price points, these premium level products are not accessible to many, and so BB Outlet was launched. It is Bellesa’s core believe that pleasure is for everyone.
Top Quality
BB Outlet prioritizes delivering high quality pleasure products at accessible price points. All products are made from premium, body-safe materials, ensuring both safety and satisfaction.
Affordable Prices
BB Outlet is dedicated to making pleasure affordable and accessible for all. Experience top tier Os at a fraction of the cost.
100% Discreet Billing & Shipping
Discretion is a priority at BB Outlet. Nowhere on the package will it display anything about Bellesa/BB Outlet/what is inside.
Worldwide Shipping
BB Outlet ships worldwide, with warehouse locations set up across the United States and Canada.
By Bellesa
BB Outlet was created to finally make pleasure accessible to everyone. While BBoutique offers luxury pleasure products at luxury price points, these premium level products are not accessible to many, and so BB Outlet was launched. It is Bellesa’s core believe that pleasure is for everyone.
Top Quality
BB Outlet prioritizes delivering high quality pleasure products at accessible price points. All products are made from premium, body-safe materials, ensuring both safety and satisfaction.
Affordable Prices
BB Outlet is dedicated to making pleasure affordable and accessible for all. Experience top tier Os at a fraction of the cost.
100% Discreet Billing & Shipping
Discretion is a priority at BB Outlet. Nowhere on the package will it display anything about Bellesa/BB Outlet/what is inside.
Worldwide Shipping
BB Outlet ships worldwide, with warehouse locations set up across the United States and Canada.
Contact info
Canada
- bboutlet.com
4.0
Great
811 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Packaging
Very well packaged, true discreet shipping, all items separately packaged. Shipping took a little longer than the standard 1-4 day shipping
3 March 2025
Easy website but also wonderful & very…
Easy website but also wonderful & very helpful customer service!
24 February 2025
Poor timing poor use of AI customer…
Poor timing poor use of AI customer service. I tried to cancel my order within like an hour of purchasing it and was given robots and runaround and apologies. I don’t want $100 worth of this merch and I can’t afford it rn as I just lost a job. So yeah your company suck and I’m pissed.
17 February 2025
Reply from BB Outlet
Thank you for sharing your experience. Our use of an AI response bot is designed to help us provide quick, consistent support in response to initial inquiries. We do not allow for cancellations or returns once an order has been placed. Our policies are written on the website for full transparency. We value transparency about our practices and we really appreciate you taking the time to share your perspective.
the products are great but i paid for…
the products are great but i paid for expedited shipping (1-2 days) and it came i believe in 4 days (normal shipping)
24 February 2025
Reply from BB Outlet
Thank you for sharing your experience. While we strive for timely deliveries, carrier delays can occur due to factors such as customs processing, limited cargo space, public holidays, or high shipping volumes—circumstances beyond our control. We apologize for the delay on behalf of the carrier. If you have any concerns or questions, please reach out to our Care team.
Great!
Treated my partner to a few goodies, and so far, they’re a hit! Fast shipping, efficient and discreet packaging, and good quality products.
21 February 2025
Great products!
The website is well designed and easy to use. The ordering process is simple. My package arrived within a day or two of the stated time and as promised the packaging is very discreet. I am impressed with the quality of the products.
The only reason I gave 4 stars is because I paid over $16 in duty charges when picking up my package. It was unexpected.
17 February 2025
Great experience
Arrived super quick, clear communication throughout the whole process :)
20 February 2025
Mis-delivered but still showed up on time!
Package was mis-delivered initially but still managed showed up in a timely manner
16 February 2025
Powerful, but won't help if you don't normally finish.
Very powerful and incredibly enjoyable. Just disappointed I couldn't get myself to finish, was hoping I could with a toy as I can't on my own.
15 February 2025
Simple checkout process
Simple checkout process, good options and straightforward language.
22 February 2025
Easy to navigate through their website.
Easy to navigate through their website. Ordering process was super simple, and they provide you with the tracking number si you can track your order. Toys are very good quality. I will definitely refer others and buy more items.
22 February 2025
My items were never received
My items were never received. It was supposed to be delivered but has been stuck in the same place for days. I have yet to receive anything
22 February 2025
Reply from BB Outlet
Thank you for sharing your experience. We can see your order was shipped with USPS and is currently out for delivery. While we strive for timely deliveries, carrier delays can occur due to factors such as customs processing, limited cargo space, public holidays, or high shipping volumes—circumstances beyond our control. We can assure you that your package is coming and apologize for the delay on behalf of the carrier. We appreciate your feedback.
Seamless shopping experience
Seamless shopping experience, really clear reviews and breakdown of functions.
22 February 2025
Difficult and ineffective
The item was difficult to use did and was not effective. I've been happy with my previous purchases, but this one was a bust.
15 February 2025
Reply from BB Outlet
Thank you for sharing your experience. We’re sorry to hear you weren’t a fan of your purchase. We curate BB Outlet very carefully so that we only offer products of the highest quality. Of course, everyone’s bodies and preferences are different. Be sure to reach out to our care team for an array of resources to point you in the direction of a toy that will work better for you.
Ur shipping never updates fast enough
Ur shipping never updates fast enough. Products are great however.
21 February 2025
Reply from BB Outlet
Thank you for sharing your experience. We are always looking for ways to improve. Please send our Care team an email to share more details, your feedback is appreciated.
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