BBH Legal Services Ltd Reviews 

533
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, professional, and always quick to respond to any questions or queries that arise during transactions. People deeply appreciate the clear communication, expert advice, and remarkably smooth process when handling house sales, purchases, and other legal matters. Though some reviewers experienced a slow start with communication and felt slightly unsure at the very beginning of the legal process. A few other people also felt that certain practical aspects could be improved regarding document handling, printing, and initial response times. Some customers noted minor delays before things finally got going smoothly.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional handling of... See more

Staff

Reviewers highlight positive aspects of staff, praising their exceptional professionalism and helpfulness... See more

Customer service

Customers had positive experiences with customer service, noting that they always felt supported and that... See more

Response time

Customers consistently note positive experiences with response_time, praising the speedy replies to emails... See more

User experience

Clients share positive opinions on user experience, highlighting an easy-to-deal-with process where all steps... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied

Rated 5 out of 5 stars

The communication all through the process was fantastic. My conveyancer Lesley answered my emails promptly and if necessary phoned me to explain tricky issues. I felt she and Lewis, who dealt with t... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

533 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(533)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I dislike the fact that I had to keep…

I dislike the fact that I had to keep sending emails to get progress reports.

28 January 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

We do appreciate your feedback and are sorry that you were not fully satisfied by the received service. If you would like for us to look into this further for you, please get in touch with your reference number.

Rated 5 out of 5 stars

professional

professional. understanding, very clearly explaining the way documents needed to be dealt with, kindness empathy compassion and very efficient with timeline

Sylvia Hoeppner

27 January 2026
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Reply from BBH Legal Services Ltd

It is lovely to hear Silvia that the team handled your matter with due care. Thanks you for sharing your thoughts, we appreciate your time and efforts.

Rated 5 out of 5 stars

Brilliant BBH Legal

Monika oversaw a Conveyancing contract for me. She was brilliant - kept me updated, was always considerate, and handled matters professionally

21 January 2026
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Reply from BBH Legal Services Ltd

Thank you Paul for the valuable feedback. We are please to hear Monika was brilliant. Should you need anything further please do get in touch.

Rated 5 out of 5 stars

A very professional

A very professional, easy and straight forward experience. Absolutely 5 Star Service.

19 January 2026
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Reply from BBH Legal Services Ltd

So good to hear Angela that our service was easy and deserves five stars. Thank you for sharing this with others.

Rated 5 out of 5 stars

BBH made the process very easy for us

BBH made the process very easy for us, great communication, very helpful. Would highly recommend.

15 January 2026
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Reply from BBH Legal Services Ltd

That's great to hear Ken. thanks you for recommending us to future clients.

Rated 5 out of 5 stars

Updates expedited finally.

Once we had a designated contact ie Jean all went smoothly, we worked together to ensure our needs were met and the update required were made. All was expedited as expected.

12 January 2026
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Reply from BBH Legal Services Ltd

Thanks you for the five star review. We appreciate your time and effort in leaving it for us and we are glad Jean provided a smooth efficient service.

Rated 5 out of 5 stars

Great Will writing service.

Will writing service.
Very helpful and informative. Had several questions being a second marriage. All sorted with a very professional staff. Would reccomend.

13 January 2026
Unprompted review
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

We are so glad that we could give you guidance Ruth. if you or your loved ones need any assistance in the future please do get back in touch.

Rated 4 out of 5 stars

Legal Work

Generally speaking we had a relatively smooth passage whilst going through the process. It was not without a few frustrations to be honest, hence the 4 stars , we got their in the end 👍

9 January 2026
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Reply from BBH Legal Services Ltd

Thank you Martin for the review. we are glad that you had a generally positive experience with our legal service.

Rated 5 out of 5 stars

WE MADE IT!

Lesley & Lewis pulled all the plugs out to enable us to complete before Christmas. They went over and beyond and I got a new home for Christmas! Thank you so very much.

19 December 2025
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Reply from BBH Legal Services Ltd

That's great Ruth. The team are thrilled that they could get you into your new home on time. Thank you for the five star review.

Rated 2 out of 5 stars

Bad experience with BBH

As a first-time buyer, I did a fair bit of shopping around to find a solicitor that offered good value for money. I was told about BBH through my union at work and informed that I would receive a discount, which sounded perfect.

I contacted them for a quote, reviewed it, and was very happy with the price. However, a few of my friends commented that it sounded too good to be true.

The process began with a phone call from a gentleman at BBH who took my details and some of my fiancée’s details. I was told that a confirmation email would be sent summarising our conversation so that I could accept the quote.

I later received a concerned phone call from my estate agent asking why there had been no confirmation of my chosen solicitor. My fiancée checked her email and found an email she had been CC’d into which was also addressed to me. However, I never received it because BBH had misspelled my email address in two different places and addressed me by my middle name in the email heading.

I then phoned BBH and spoke to a very helpful lady who apologised and corrected the details. During this call, I discovered that the gentleman I originally spoke to had not taken my fiancée’s details properly, apart from her email address.

By this point, it was too late and we had to choose another solicitor very quickly, as we were close to losing the house. I am still having to reassure the seller’s solicitors that we remain interested in the property.

I am unsure whether the person I initially spoke to was inexperienced or whether something else went wrong, but I did not appreciate the experience I had with BBH and would not want anyone else to find themselves in the same situation.

12 December 2025
Unprompted review
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Reply from BBH Legal Services Ltd

Dear Euan. Many thanks for review and we take all feedback seriously. We will investigate the issues raised and take remedial action with the team to prevent such errors in the future. Our apologies that you did not receive a satisfactory service.

Rated 5 out of 5 stars

Everything about my most recent…

Everything about my most recent experience with BBH Legal Services was exemplary.

Rebecca Harrison and the rest of the team dealt with my remortgage efficiently, promptly and professionally.

I wouldn’t hesitate to give them my full recommendation.

19 December 2025
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Reply from BBH Legal Services Ltd

Thank you Richard for taken your time to leave this lovely review and recognising Rebecca's hard work. We really do appreciate it.

Rated 5 out of 5 stars

Conveyancing Service

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly.

Kept us updated, especially when other people in the chain were messing around and changing dates last minute. Always remained positive was being solution focussed where she could.

She would email others in the chain and the estate agent and push for you and have your interest at heart.

They were times when Conveyancing Assistant would ask for things that I'd already provided or contact me for something I couldnt provide i.e. should have contacted Help 2 Buy, sometimes behind the curve.

But overall the service was great and will be using BBH Legal again when purchase our new property.

Thanks Team

Thank you Helen.

2 January 2026
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Reply from BBH Legal Services Ltd

Helen is a lovely member of staff and excellent at what she does. Thank you Cain for highlighting her here. We look forward to assisting you in the future.

Rated 4 out of 5 stars

BBH legal services

Once BBH agreed to carry out their role of executor’s and a case file created the process was very smooth. The person dealing with this provided regular updates and the matter was resolved very quickly. To my case handler 5 stars. Would have been a 5 star rating for BBH but for the initial delay processing my late wife’s life insurance claim.

18 December 2025
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Reply from BBH Legal Services Ltd

Many thanks Stefhan for your positive review. We appreciate you taking the time to do so.

Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
Communication was excellent, advice was clear and concise.
Searches were done and paper work completed in a matter of a couple weeks.
Amendments were needed to my Mortgage offers due to rate changes and this was done swiftly with no fuss and didn't cause any delay to whole process
Most importantly the cost I was quoted didn't change at all, I paid exactly what I was quoted which was the cheapest I had found.

12 December 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you so much Sharan for sharing your thoughts about our Conveyancing service. we always aim to act swiftly being transparent throughout the process. Should you or your loved ones require conveyancing in the future, please do let us know.

Rated 5 out of 5 stars

Professional throughout

Professional throughout and someone always available to answer queries.

Highly recommend.

18 December 2025
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Reply from BBH Legal Services Ltd

Thank you Carol for your kind words. We are very happy to hear that you are glad to recommend us. It is appreciated.

Rated 5 out of 5 stars

Great service the team got us in the…

Great service the team got us in the property in time & pulled out the stops.

19 December 2025
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Glad to hear Sean that the team were there for you when you needed them. Should you require assistance in the future please do bare us in mind.

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