BBH Legal Services Ltd Reviews 

532
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, highly professional, and genuinely attentive throughout the entire property transaction process. People also highlight the swift communication, clear explanations, and remarkably efficient handling of their residential sales and purchases from the very beginning to completion. However, some people mentioned occasional issues with a slow start to proceedings or initial communication gaps before things properly got going. A few other people also felt that managing extensive paperwork independently and dealing with specific printing requirements without local access presented unexpected minor hurdles.

What people talk about most

Service

People report positive experiences with service, highlighting professional, efficient, and reliable... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Consumers find customer service to be positive, highlighting good communication and prompt responses to any... See more

Response time

Users describe positive interactions with response times, noting that communications are consistently fast... See more

User experience

Clients share positive opinions on user experience, describing the overall service as professional, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

532 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(532)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Remortgage

Emma Thomas helped with out remortgage, brilliant service from start to finish

Thank you

1 April 2026
Unprompted review
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks Sara. Emma is an excellent member of the remortgage team and we are pleased she could assist.

Rated 5 out of 5 stars

Seamless service

Seamless service. Fantastic!

1 April 2026
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Reply from BBH Legal Services Ltd

Great to hear Graham. Thanks for letting others know.

Rated 5 out of 5 stars

My probate application was made easy

BBH LEGAL SERVICES made my probate application a simple procedure.
From start to finish Michelle kept me up to date with the progress.
I would definitely recommend them

1 April 2026
Unprompted review
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Many thanks David for your review. We appreciate you taking time to letting others know about the service you received.

Rated 4 out of 5 stars

Very good service

BBH kept me update on all stage of my house sale and was a very good service.

25 March 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you for the review and we are very happy that we could provide a good service for you. If you require anything further please do let us know.

Rated 5 out of 5 stars

Reliable, structured and easy to work with

I had a very good experience with BBH Legal Services throughout my purchase.
From the start, communication was clear and consistent. I was kept informed at each stage without having to chase, which made a big difference, especially during the more uncertain parts of the process.
What stood out most was their structured and practical approach. Queries were handled promptly, explanations were straightforward, and everything felt organised rather than reactive. It gave me confidence that things were under control at all times.
They were also realistic and transparent when timelines depended on third parties, which I appreciated. No overpromising, just steady progress and clear updates.
Overall, a professional and reliable service. I would happily use BBH again and recommend them to anyone going through a property transaction.
As a buyer who values clarity, speed and proper due diligence, I found their approach aligned exactly with what you want from a conveyancing team.

23 March 2026
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Reply from BBH Legal Services Ltd

Lewis, we really appreciate you sharing your experience with us here on Trustpilot. It is great to hear that you have had a good experience with us and that the team looked after you and your transaction. We hope to be able to help you again in the future.

Rated 5 out of 5 stars

Everyone at BBH knew the jobs and very…

Everyone at BBH knew the jobs and very helpful sorting out any problems that we may have hadp

16 March 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Always good to receive this kind of feedback Brian. Many thanks for sharing your experience. should we be able to assist in the future please do get back in touch.

Rated 5 out of 5 stars

Sales Conveyancers fab service.

From initial contact with Lynn, to completion, BBH conveyancing team were great. Stuff was done quickly and processed We dealt mainly with Catherine. She was quick to respond and answer queries for tge sale of our house, even when dealing with an extremely obstructive solicitor from the purchasers. Competitive fees as well.

16 March 2026
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Reply from BBH Legal Services Ltd

Its nice to hear Robert that the service from start to finish was good. We are grateful for the review and you bringing your sale transaction to us. Should you or your loved ones need any further conveyancing assistance please do give us a call.

Rated 5 out of 5 stars

Thank you for your advice and patience…

Thank you for your advice and patience dealing with my Will. Really happy with the work you did for me.

5 March 2026
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Reply from BBH Legal Services Ltd

Always happy to hear about a job well done. Thank you Frances for sharing your thoughts with others. We appreciate it.

Rated 5 out of 5 stars

no stone unturned

no stone unturned , efficient and quick to respond to any questions or querie.

16 March 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks you Warren for the excellent score and review. Its nice to hear the team was thorough.

Rated 5 out of 5 stars

A huge thank you to Victoria and her Team

A huge thank you to Victoria, Helen, Katie and Lynne for their amazing support. The whole team were professional, kind and genuinely cared about helping me through every step of the process.

They went above and beyond, and thanks to their hard work I’ve secured my beautiful new home. I’ve already recommended them to all my NHS colleagues!

Thank you again for such outstanding service

26 February 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

We all hope you are enjoying your new home. Many thanks for sharing your experience of our service with others. Should you need anything else please do get in touch.

Rated 1 out of 5 stars

Poor comms.

6 February 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks you for your thoughts. We do appreciate all feedback, good or bad. However without further information we can not investigate the communication issue you have had. Please do get in touch with us so that we can address this for you.

Rated 5 out of 5 stars

Excellent

Excellent. Helpful and supportive.

3 March 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Carol. We are happy to have been of assistance.

Rated 5 out of 5 stars

Equity release

BBH were quick to reply to any questions and very helpful.

6 March 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Good to hear Rod. Many thanks for sharing your thoughts here.

Rated 5 out of 5 stars

The communication all through the…

The communication all through the process was fantastic. My conveyancer Lesley answered my emails promptly and if necessary phoned me to explain tricky issues. I felt she and Lewis, who dealt with things when Lesley was on leave, were always looking after my interests. On completion day I received regular update calls and the final process was smooth and trouble free.

6 March 2026
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Reply from BBH Legal Services Ltd

So glad to hear that Lesley and Lewis were able to help you with your transaction Judith. Many thanks for sharing your experience with others. Should you or your loved ones need any assistance with conveyancing please do let us know.

Rated 4 out of 5 stars

They got the job done

There were swings and roundabouts, but they were very professional in handling all issues. In the end, they sold my house in a reasonable amount of time. I'm happy with the outcome.

6 March 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Rose and we are glad that the service received was professional and effective. Every conveyancing matter is different and its good to hear the team met these challenges.

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