BBH Legal Services Ltd Reviews 

528
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, highly professional, and genuinely attentive throughout the entire property transaction process. People also highlight the swift communication, clear explanations, and remarkably efficient handling of their residential sales and purchases from the very beginning to completion. However, some people mentioned occasional issues with a slow start to proceedings or initial communication gaps before things properly got going. A few other people also felt that managing extensive paperwork independently and dealing with specific printing requirements without local access presented unexpected minor hurdles.

What people talk about most

Service

People report positive experiences with service, highlighting professional, efficient, and reliable... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Consumers find customer service to be positive, highlighting good communication and prompt responses to any... See more

Response time

Users describe positive interactions with response times, noting that communications are consistently fast... See more

User experience

Clients share positive opinions on user experience, describing the overall service as professional, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

528 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(528)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are very good and they helped me…

They are very good and they helped me a lot when to process My approaching the property.
Thank you very much for
bbh legal Service Limited

10 July 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Anadani for your lovely review. Should you need anything else please do get back in touch.

Rated 5 out of 5 stars

Five star house purchasing

I am a Aslef Union member and was entitled to a reduced rate for conveyance services.

I was a little worried as they are no where near me

But my initial worry was soon blown way

Catherine and Emma dealt with my sale and purchase and they were absolutely brilliant. Always answered emails and always returned my calls if needed

We saved well over £1000 compared to my local solicitors and I really couldn’t be more happier

Many thanks Catherine and Emma.

9 July 2026
Unprompted review
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Many thanks Michael for your review. We appreciate your time and effort in doing so. We are so pleased that you were happy with the service and the discount you received. Should you require anything in the future please do let us know.

Rated 5 out of 5 stars

Great Sale Solicitor Experience

Great firm, process was smooth and my solicitor Emma was super helpful. Generally a good organised experience from start to finish

3 July 2026
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Reply from BBH Legal Services Ltd

Many thanks for your review. We are very pleased that you were happy with the dervice and hope to be able to assist in the future.

Rated 3 out of 5 stars

House sale

Overall, I found the service disappointing. Throughout the sale of my house, the process felt unnecessarily slow, which caused a great deal of frustration and stress.
There were occasions when I was unable to complete paperwork because I was waiting for information or guidance, and communication was poor. Phone calls often went unanswered, and replies to emails were not always prompt, leaving me unsure of what was happening with my sale.
I appreciate that conveyancing can sometimes take time, but I felt better communication and more proactive updates would have made a significant difference. Unfortunately, my experience did not meet my expectations, and I would be reluctant to use this solicitor again.

30 June 2026
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Reply from BBH Legal Services Ltd

Many thanks Sandra for taking time to leave us this review. We are sorry that the service did not meet your expectations. This is certainly not the normal feedback we receive, but we do take your points seriously and will look at our procedures to see what can be done to improve them. Unfortunately conveyancing is a complicated legal process and as you mentioned does take time. However we do our best to make the process as quick and easy as is possible.

Rated 5 out of 5 stars

Professional, effective and approachable.

BBH were able to pick up and navigate through an existing, ongoing and complex situation. They did this in an effective and professional manner through to its ultimate satisfactory conclusion keeping me fully informed throughout.

24 June 2026
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Reply from BBH Legal Services Ltd

Thanks Frank. we are happy to have been able to help.

Rated 4 out of 5 stars

Good experience

Good experience. Communication good.procedure not completely clear and daunting.

30 June 2026
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Reply from BBH Legal Services Ltd

Thank you Robert for your feedback. We do our best to make our procedures as simple as possible but appreciate that there is always room for improvement. Its great to hear that overall you were more than satisfied with the service.

Rated 5 out of 5 stars

Quick and prompt service from start to…

Quick and prompt service from start to finish , with regular progress updates. Highly recommend.

30 June 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks for sharing your experience Andrew. We hope to be able to assist you again in the future.

Rated 4 out of 5 stars

Professional and Reliable Service

Overall, I had a positive experience with BBH Legal Services LTD. Monika and her team were professional, knowledgeable and everything was handled efficiently. There was an initial communication hiccup in the early stages but once that was addressed by the team, it was smooth sailing afterwards. I would recommend them to anyone looking for a reliable conveyancing service.

24 June 2026
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Reply from BBH Legal Services Ltd

Thank you Sherifat for choosing to use our legal service and we are happy that after an initial hiccup the transaction went well.

Rated 4 out of 5 stars

Acceptable

The initial few weeks were very difficult as the person who dealt with us was very forgetful and I don't really want to say this, but he was useless. I was on holiday in Spain and ended up having to call him because it was starting to impact me holiday. I was getting numerous emails about the Credas and in the end I phoned. I was told that the Credas was going out to me automatically, but he would put it on hold until I was back from holiday on a Wednesday. On my return I waited, and I waited. In the end I phoned and this person didn't have a clue what I was on about, yet I'd spoken to him whilst in Spain, he was totally clueless. My ex husband would call him after sending important documents signed by us both, he made sure by phone that the documents had arrived which was confirmed as a yes, but when we were getting emails about documents we had sent and it had been confirmed by phone, this same person who spoke to my ex husband, was clueless and said he didn't have them, this happened on numerous occasions.
By the time it went to the next stage we were relieved, but documents sent were still not showing up. I would get emails with documents, some emails had the documents added and some didn't. I kept all correspondence and it seemed that BBH end were sending emails that documents weren't attached, I send screenshots, but also there were emails that I did have and it was me who didn't see them. I kept in touch with my ex husband and always asked him what he had via email as we were copied in together and he wasn't getting the attachments either...
Apart from all the above everything was good. If I needed to call, my calls were always picked up, so were easily to get hold of, and always friendly and helpful.
Would I use them again? Yes. I would, it wasn't all bad at all, just frustrating sometimes...

16 June 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Debra for your review. we appreciate your feedback both good and bad. We will shortly be implementing a more straightforward onboarding process which will reduce the frustrations you experienced at the start of the transaction. I can assure you should you return to us in the future you will find that our service will be even better.

Rated 5 out of 5 stars

Excellent service and clear communication throughout.

I had a very positive experience with this company. From the beginning, their communication was clear, prompt, and helpful, which made the whole process straightforward and stress-free.

The service was delivered as promised, and any questions I had were answered quickly and professionally. I particularly appreciated the attention to customer satisfaction and the effort made to keep me informed at each stage.

Based on my experience, I would be happy to recommend this company to others looking for a reliable and customer-focused service.

23 June 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

We do appreciate you taking time Sujith to leave such a lovely review. Should you need anything in future please do let us know.

Rated 5 out of 5 stars

I would highly recommend BBH Legal…

I would highly recommend BBH Legal Services. They provide comprehensive and clear documents to assist you in filling out the required forms, and the team has also been very supportive in both email and phone communications, adding a personal and individualised touch.

4 June 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Many thanks for sharing your experience of our service with others. We do appreciate it. So glad that we were able to assist you.

Rated 5 out of 5 stars

Mortgage application

straightforward application, easy email exchange and good value for money. overall an easy experience

2 June 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Many thanks for the review and we are please that you were happy with the service.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Replies to all emails very speedy. Very polite and friendly people to deal with - nothing too much trouble. Made a stressful time moving house go very smoothly. I would recommend them anyone.

9 June 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Dave. So glad to hear that your transaction went well and that we helped reduce the stress of the move.

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, for sale and purchase. Regular contact and updates - even the estate agent said "you've got a good firm of solicitors there."

8 June 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Wow James. High praise indeed. Thank you so much for your great review. Should you require anything further please let us know.

Rated 5 out of 5 stars

Excellent

Everything was done quickly and efficiently, which is pretty much all we could have asked for.

5 June 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Glad to hear that Darren. Thank you for taking time out to let others know.

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