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I opened a complaint against Walmart on 4/21/26 due to repeated overcharging.
Instead of processing that complaint, the BBB Arkansas office closed the complaint, citing that they didn't like the wording! There is no appeal option nor any way to edit or resubmit the complaint, which really just means that the BBB is protecting the mega-corp from receiving a legitimate complaint!
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
