Booked online as phone number was busy.simple to follow instructions and easy to use. Engineer text to tell us what time slot we had and rang to say we were next and he was on his way, took him 10-15... See more
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Review summary
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Our boiler had a small leak and it tripped the main house electric circuit. The boiler electrics were water damaged. Baxi were quick to respond and their engineer Paul was polite and from the start ha... See more
Company replied
What an amazing company to deal with. The level of response and customer service is wonderful. The initial telephone response was exemplary, appointment provided for the next day, engineer let us know... See more
Company replied
On Friday I had no hot water I called Baxi who offered a engineer's visit the next day Excellent!! But I had a hospital visit in Edinburgh so not suitable so was offered Monday.. The engineer ar... See more
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Company details
Written by the company
Baxi is proud to have been manufacturing in the UK for over 150 years. Our high efficiency boilers are straightforward to install, maintain and service and easy to use. Our boilers are supported by award winning Baxi Customer Support and Baxi Genuine Parts, and have industry leading warranties that make Baxi the brand you can trust. If you would like to leave a review for Baxi Italy, please visit https://uk.trustpilot.com/review/www.baxi.it
Written by the company
Contact info
Brooks House, Coventry Road, CV34 4LL, Warwick, United Kingdom
- Customer Relations: 0330 678 0165
- info@baxi.co.uk
- baxi.co.uk
4.6
Excellent
79K reviews
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Reply from Baxi UK
Thank you for your 5-star review! We are delighted to hear that you had a positive experience. We appreciate you taking the time to leave this lovely feedback.
Kind regards,
Baxi Customer Service Team
The engineer came as promised the day…
The engineer came as promised the day after my call. I received texts about his progress and he arrived on time. He did an excellent job and the boiler has worked perfectly since his visit.
22 October 2026
Unprompted review
Reply from Baxi UK
We're delighted to hear that our engineer arrived promptly the day after your call and kept you updated on his progress. We're also pleased that he did an excellent job and your boiler has been working perfectly since.
With regards,
Baxi Customer Service Team
Did not turn up on original date of…
Did not turn up on original date of service
Next day emailed to say that service was booked for a week later without my knowledge or consent
Day of new service I was given a 8:00 to 16:00 slot
Service did take place but I have no idea how it went.
15 October 2026
Unprompted review
I had to get a Baxi engineer out after…
I had to get a Baxi engineer out after I had a new boiler installed and the people who had installed it couldn't get it working properly.
The Baxi man spotted the problem straight away and got the heater going and explained exactly what the problem was. The guys how had installed the boiler had been back 3 times and had never spotted this simple problem. Basically the pipe under the sink was blocked by grease and just need hot water and a good dose of Mr Muscle gel sink and drain unblocker!! He was only in the house 10 minutes and I was very impressed by him.
19 October 2026
Unprompted review
Reply from Baxi UK
We are happy to hear that our engineer resolved the issue with your new heating system so quickly and efficiently. We appreciate you taking the time to share your positive experience with us. We always aim to provide clear explanations and prompt solutions to ensure your home is warm and comfortable.
Thank you very much for your kind feedback regarding our prompt service and the professionalism of our team member. We are glad you enjoyed your experience with us, and we are always here to help whenever you need our assistance in the future.
With regards,
Baxi Customer Service Team
Poor communication
Sorry to say the first engineer that came out was didn't seem overly interested in our problem we phoned the office next day to which they said they would get back but didn't. So phoned again the day after and got told an engineer would be out next day which he did turn up and was very pleased and told us he was sorry but the problem was a part was not part of our cover plan. So still with out hot water and heating, we could have sorted it sooner if we didn't have to chase them up. Disappointed to say the least and will be cancelling our cover soon.
19 October 2026
Unprompted review
Reply from Baxi UK
We appreciate you taking the time to share your feedback with us. We are sorry that our initial communication and response times fell short of your expectations, leaving you without heating and hot water for longer than necessary. It is disappointing to hear that you had to repeatedly contact our office to get updates and that our first visit did not meet our usual standards of care.
We want to make sure our coverage limitations are explained clearly and early on so you can make alternative arrangements quickly. Thank you for helping us identify these areas where we need to improve our service.
With regards,
Baxi Customer Service Team
Maddison was efficient in her work and…
Maddison was efficient in her work and lovely and friendly
22 October 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that our engineer was prompt and efficient in her work, as well as being warm and pleasant during her visit. Thank you for sharing your positive feedback.
With regards,
Baxi Customer Service Team
Excellent service
Excellent service, generally.
Two engineers were helpful, and on time.
24 October 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that you received excellent service and that both of our engineers were helpful and punctual for your appointment. Thank you for taking the time to share your positive feedback with us.
With regards,
Baxi Customer Service Team
To summarise,
To summarise,
We have used Baxi all the years since our boiler need to be replaced - No one else has touched it.
Every single visit has been above our expectations and the boiler is efficient and VERY reliable - Just like the Baxi engineeers themselves !!!!!
Good work Baxi you do a good job - Our best regards to all.
22 October 2026
Unprompted review
Reply from Baxi UK
We are incredibly grateful for your long-term loyalty and are thrilled to hear that our team has consistently exceeded your expectations over the years. Knowing that your heating system remains highly efficient and that our team has provided such dependable service means the world to us. Thank you for sharing your wonderful feedback and support.
With regards,
Baxi Customer Service Team
Very professional and friendly engineer…
Very professional and friendly engineer
10
Out of 10
23 October 2026
Unprompted review
Reply from Baxi UK
We are absolutely thrilled to receive your perfect ten out of ten rating! It is wonderful to hear that our engineer provided such a highly professional and welcoming experience during their visit. Thank you so much for sharing your positive feedback with us!
With regards,
Baxi Customer Service Team
Boiler repaired
Had a boiler repaired. The work was carried out very efficiently and quickly. Left very tidy on completion, would definitely use Baxi again.
22 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that your boiler repair was completed so quickly and efficiently. It is wonderful to know that the workspace was left clean and tidy, and we truly appreciate your kind words and decision to trust us again in the future.
With regards,
Baxi Customer Service Team
Recently had a water leak from the…
Recently had a water leak from the boiler. I had to telephone Bali as the web page would not work properly.
The lady on the other end of the phone was friendly and polite. When Richard the engineer arrived two days later due to me being in hospital, I explained the problem and he got to work on the boiler finding the leak and also another leak from the flu seal on the flat roof of the garage. He went out of his way to sort the boiler out while I arranged for someone to seal the flu. A great service from the phone call to arrange an engineer visit to Richard completing the job of replacing some parts.
22 October 2026
Unprompted review
Reply from Baxi UK
We are glad you enjoyed your experience with our team during what must have been a very stressful time for you. We appreciate you taking the time to share your positive feedback about the helpful service you received over the phone when our website was not functioning correctly. We are happy to hear that the entire process, from the initial booking to the completion of the repair work, provided you with great support and peace of mind. Thank you for choosing our services and for sharing this review.
With regards,
Baxi Customer Service Team
Waited 6 days for engineer visit
Waited 6 days for engineer visit. Error 133, so no heating/hot water most of the time. He couldn’t find anything wrong. Problem worse after he went. Rang customer service for recall, now having to wait 7 days for another engineer who probably won’t find anything wrong! What can we do? We’re in our 80’s & cold. Boiler only 5 years old & under warranty!
22 October 2026
Unprompted review
Reply from Baxi UK
Thank you for your 5-star review! We are delighted to hear that you had a positive experience. We appreciate you taking the time to leave this lovely feedback.
Kind regards,
Baxi Customer Service Team
Boiler repair
Our boiler is now 9 years old and with only one year left, we developed a problem. After a call and proof of service history, (which is a pain having to scan and send over) an appointment was made, for an engineer to visit. He arrived on time and soon fixed our repair. He was very helpful and a credit to his company.
I'm not so happy that Baxi want £19 a month to continue the service contract!!
22 October 2026
Unprompted review
Reply from Baxi UK
Thank you for sharing your experience with us. We are delighted to hear that our engineer arrived promptly, resolved the issue with your boiler efficiently, and provided such helpful service during his visit.
We understand your frustration regarding the administrative process of submitting your service history, as well as your concerns about the monthly cost to continue your maintenance coverage.
With regards,
Baxi Customer Service Team
Boiler service
The baxi engineer was very good. He did good service on the boiler.The booking was easy on the phone and the customer service was very nice and polite.
25 October 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that you found the booking process straightforward and that our team provided polite and helpful assistance over the phone. It is also wonderful to know that our engineer delivered a high-quality service on your boiler. Thank you for taking the time to share your positive experience.
With regards,
Baxi Customer Service Team
We had our baxi 8oo boiler serviced…
We had our baxi 8oo boiler serviced 13th October 2026,Samuel explained everything, he was on time,verywell mannered, and very professional ,thank you to baxi for an excellent service.
13 October 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that our engineer was punctual, polite, and took the time to explain everything clearly during your boiler service. Thank you for your positive feedback.
With regards,
Baxi Customer Service Team
Efficient and promot service for Boiler…
Efficient and promot service for Boiler Service
Thank you
22 October 2026
Unprompted review
Reply from Baxi UK
We are glad you enjoyed our quick and timely assistance with your heating system maintenance. Thank you for your feedback.
With regards,
Baxi Customer Service Team
Reply from Baxi UK
Thank you for your 5-star review! We are delighted to hear that you had a positive experience. We appreciate you taking the time to leave this lovely feedback.
Kind regards,
Baxi Customer Service Team
A total con.
I’ve paid in for years but when I needed a repair it suddenly wasn’t covered. This may be buried in your small print but I felt conned. This is not the way a reputable company should behave. Appalling. You have made a fortune out of me.
11 October 2026
Reply from Baxi UK
Good morning,
I can see that a member of our Customer Relations team has been in contact with you. We hope that this has helped to resolve the issue.
Kind regards,
Baxi Customer Service Team
Efficient and pleasant staff who get…
Efficient and pleasant staff who get job done without any problems
10 October 2026
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that our team provided a pleasant experience and completed the work quickly and without any issues. Thank you for taking the time to share your positive feedback.
With regards,
Baxi Customer Service Team
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