Bax Music Reviews 

Always had great customer service all the years I have been shopping with Bax.Visit the site regularly for some great deals.
Check out their own brand Fazley you will not be disapointed.

Great stuff,always competitive price,always discounts.
Good job guys

Really good webshop. I found the parts what im looking for for the first time. But ended up come back here becouse thay service is reliable and all parts is in stock. Nice job guys! 🤝

They aren't UK based. The 020 connects to The Netherlands in EU. There is no physical shop or customer service staff in the uk.
Cancelling an order is impossible, even, if you get through asap, Bax said it had been dispatched. So I had to refuse delivery etc. The whole process took 3 weeks to get sorted. Refund statement didn't service charges, so I had to call to get it clarified.

They don't answer these reviews either.

BARE IN MIND THEY WENT BUST IN 2024.

Really great prices. I couldn't find what I wanted any cheaper elsewhere. I also made a mistake with my order, and customer services (real people to speak with!) were very helpful. I highly recommend this company. Big thumbs up!

Utter disgrace of a company! After waiting for 2 months for my mixer to be repaired under warranty due to terrible customer service and some of the worst communication I’ve experienced. They finally posted it back … but they posted it to the wrong address! The customer service agent I spoke to on the phone was unhelpful, told me there would be an investigation and it would take 14 days. I asked to open a complaint and she told me they don’t have a UK department I can send an email to! Shocking. I asked if she could email me with a record of the investigation and an email to a customer service team I could write to and she said she would send this in an email. It’s been 10 hours and I still haven’t recieved it.

I now have a £500 mixer at someone else’s property and no communication from bax. I will be in writing to the ombudsman and opening a case for them to investigate bax music. Absolutely shocking.

Chose Bax Music as they had stock of an item I needed quickly. Paid for fast delivery, was told it was shipped. After chasing repeatedly I was told, a week after being told it was shipped, that it hadn't been shipped at all and they were 'looking into it'. Items finally arrived 3 weeks later, at which point I'd sourced them elsewhere. The original order was in February and as of July I have still not received a refund for returned items, having chased repeatedly.

Great company to deal with and fair competitive prices

As always, great service and price. A pleasure to do business with.

I would give this cowboy company 0 stars if I could. Never do business with them as if you need to return an item, you'll have a hell of a job on your hands. I've now had to take it up with my bank where they've issues a charge back so until Bax decide to respond, I'm having to wait. It has already been 2 months since I requested collection and a refund!! They're the worst company I've ever come accross. You'd think they'd learn from all their bad reviews from others that have had the same experience when it comes to returns!

Average. Website is adequate but a little clunky. Multiple listings for same items at different prices.

Great quality, quick delivery, thank you

Bad Music has been my favourite music shop since I started my music career.

I would recommend Bax music to anyone who loves good quality music gear!

Value for money!!!

Clear concise information on the website. Wide range of products, competitively priced.

excellent price and extra 5% off at checkout

Reasonable, good value. Beware that they tend to hold your money on orders and then never get anything in, especially if you bagged it during 10% discount periods.

Would give 0 stars if I could.

Wrong item sent, refund still incomplete after 18 days
Ordered La Bella tapewound bass strings and guitar picks from BAX. What arrived was a different product entirely: cheaper Elixir roundwounds in different packaging (green box, not black), and no picks at all.
I arranged a return straight away. It then took 18 days and several follow-ups from me before BAX acknowledged the refund, despite UK consumer law requiring refunds within 14 calendar days of the wrong item being received back.
When the refund invoice finally arrived, it only covered the bass strings — the picks, which were never delivered, are still unrefunded. I've now been told to expect a further 7–10 working days for the refund to process, meaning this will have taken close to a month to resolve from an order that was wrong from the start.

So I'm still waiting for any money to return at this point.

Communication throughout has been slow, they can take a day or two to reply, and there have been repeated errors at each stage. I've ordered regularly from other UK music retailers — Andertons, Thomann, GAK, Gear4Music, Amazon — without this kind of issue, and this has been a markedly worse experience by comparison.

I wouldn't bother buying anything from this incompetent company.

I just purchased a JBL EON ONE Compact All-In-One Portable PA Speaker. After comparing prices with other vendor i found them significantly cheaper. I will be back to review the delivery and overall experience

PA bundle incorrectly built by Bax on their website, resulting in incorrect power cable and carry bag being sent. Still waiting for a returns code a week later, and had a wholly unproductive call with Bax earlier today, which has resulted in me having to buy a power cable from another retailer, as Bax don't stock the correct cable for the PA they sold me. I am also no further forward in getting the correct bag sent, with Bax's agent hiding behind policy, rather than admitting that the company are in the wrong. Absolutely appalling service which has resulted in me being out of pocket, and likely losing a job next week.