Batterybuy Reviews 

Reply from Batterybuy

Mar 5, 2025

Dear Customer,

We apologize for the inconvenience you have experienced.

Your satisfaction is important to us. Sometimes unforeseen factors can impact the performance of the battery, and we regret any issues this may have caused.

Our customer service team has reached out to you via email to address the problem. Please check your email for further assistance.

Please note that our batteries come with a one-year warranty.

If you encounter any issues, please do not hesitate to contact us for support.

Best regards,
batterybuy Team

Reply from Batterybuy

Updated Feb 27, 2024

Dear customer,
We deeply apologize for the inconvenience caused by the discrepancy in the battery specifications you ordered and the one you received. We understand that the battery you ordered was a 15V/45Wh AC, but you received a 10.8V/56Wh AC instead. Although these batteries are theoretically compatible, we recognize that your Medion Akoya E7420 laptop is unable to detect the battery, rendering it unusable for you.

We take this matter seriously and will investigate the cause of the issue. It could be a possible manufacturing error or a mistake in the fulfillment process. We will also review our quality control measures to ensure that such incidents do not occur in the future.

In the meantime, we would like to offer you a replacement battery that matches the specifications of your laptop. We will expedite the shipment of the correct battery to ensure that you receive it as soon as possible. Additionally, we will cover the shipping costs for this replacement battery as a gesture of our appreciation for your patience and understanding.

We apologize again for any inconvenience this has caused you and assure you that we will do our utmost to rectify the situation. Thank you for your understanding and cooperation. We value your feedback and are committed to improving our services to meet your expectations.
Kind regards,
batterybuy Team

Reply from Batterybuy

Feb 27, 2024

Dear customer,

Thank you for your purchase and taking the time to leave us this review.

It's great to hear that you were satisfied with our service and product.

We will continue to endeavour to provide our customers with first-class products and services.

Please feel free to contact us if you have any questions in future.

Wishing you a fantastic day!

Kind regards,
BatteryBuy Team

Reply from Batterybuy

Feb 27, 2024

Dear Customer,

First of all, I would like to express my deep apologies for the problems you encountered during the purchase process. We are very sorry for the issues you have mentioned about our store and acknowledge that we may be lacking in some areas.

We are indeed a Belgian company, but we have close working relationships with our partners in China to ensure that we can provide high quality products and a wider selection. Nonetheless, we understand your expectations regarding product sourcing and delivery times and we acknowledge that we have not been able to meet your needs in this regard.

We are deeply sorry about the issue with delivery taking more than a month. We will work closely with our logistics partners to investigate and identify the cause of the delay. We promise to take all necessary measures to improve our logistics processes to ensure that future delivery times are more reasonable and reliable.

At the same time, we also want to assure you that we take every customer feedback and complaint very seriously. We understand that customer satisfaction is vital to our business, and we will do our best to solve your problems and work hard to improve our services.

We apologize again for your feedback and hope we can have the opportunity to provide you with better service. We will take proactive measures to ensure that similar problems do not happen again and work hard to win your trust and support.

If you have any additional questions or need further assistance, please feel free to contact us. Our customer service team is here to serve you and work hard to resolve your issues.

Thank you again for your feedback and we promise to continuously improve our products and services to meet our customers' needs and expectations.

good luck,
batterybuy Team

Reply from Batterybuy

Feb 27, 2024

Dear Customer,

First of all, I would like to express my deep apologies for the problems you encountered during the purchase process. We understand your expectations regarding delivery times and your dissatisfaction with misleading advertising.

We acknowledge that the advertising mentions of battery stock and delivery times were misleading. We do have close working relationships with our partners in China to ensure that we can offer a wider selection of products. However, we failed to accurately communicate the longer delivery times that may result from this partnership. We are deeply sorry for this and acknowledge that this was a mistake on our part.

We take your feedback seriously and recognize the negative impact misleading advertising can have on customer experience. We will take immediate steps to correct the ad and ensure that future promotions are more accurate and transparent.

At the same time, we would also like to assure you that we are working hard to improve our logistics processes to reduce delivery times. We are working closely with our logistics partners to find more efficient and reliable solutions to ensure that our products can reach customers faster.

We deeply regret your situation and promise to provide you with a satisfactory solution. We will contact you to understand your specific needs and make every effort to provide you with fast and reliable service.

Thank you again for your feedback, we know that our customers' trust and support are vital to our business. We will do our best to improve our services to earn your trust and strive to meet your expectations.

If you have any additional questions or need further assistance, please feel free to contact us. Our customer service team is here to serve you and work hard to resolve your issues.

good luck,
batterybuy Team

Reply from Batterybuy

Feb 27, 2024

Dear Customer,

First of all, I would like to express our deep apologies to you. We are very sorry for the problems you encountered during your purchase and the concerns you had about our website. We understand that this has caused you trouble and dissatisfaction, and we are deeply sorry for this.

We admit that we were negligent in our promotion on the website and have caused misunderstandings to you. Although our company is headquartered in Belgium, we have close working relationships with partners in China to ensure that we can offer a wide range of product options. However, our failure to clearly state this partnership has caused you to have concerns about our identity and location. This was a mistake on our part and we apologize for it.

We are deeply sorry about the payment issues you mentioned. We understand your uneasiness and concern about paying to your personal email address. We acknowledge that there were deficiencies in the processing of payments and transactions, which resulted in an unpleasant experience for you. We will investigate the matter immediately and take necessary measures to ensure that similar issues do not happen again.

We take your feedback and complaints very seriously and acknowledge that there are areas where we need to improve. We will strengthen our website promotion and customer service to ensure that our information is more accurate and transparent to eliminate your doubts. At the same time, we will also strengthen the management and supervision of our partners to ensure that they comply with relevant laws, regulations and ethics.

We are deeply sorry for the personal information leakage issue you mentioned. We admit that we have been negligent in protecting customer privacy, and we will take immediate measures to strengthen our information security protection to ensure that customers' personal information is not leaked.

We apologize again and thank you for your feedback. We understand that our customers' trust and support are vital to our business. We will do our best to improve our services to earn your trust and strive to meet your expectations.

If you have any additional questions or need further assistance, please feel free to contact us. Our customer service team is here to serve you and work hard to resolve your issues.

good luck,
batterybuy Team