Battersea Reviews 

This is our third dog being rehomed in the last 15 years, our previous 2 we had for 6 years and 8.5 respectively before they went over the rainbow bridge. We saw our beautiful "Dora" (Pandora) on the website for old windsor and immediately felt a buzz as we had only just lost our beautiful Lola and the void she left in the home was enormous . Dora just had a certain something and after our initial enquiry, we spoke to a lady called Leah who spent a good amount of time going through all Dora's notes and medical history. It was extremely thorough and they clearly had a good vibe about us as potential new human parents for Dora and after a second chat the following day we we invited to meet Dora. Upon arrival we were greeted by one of the dedicated dog behaviour specialists who was welcoming and very thorough in her information and giving us an expectation of what Dora will be like. After waiting a short time for her check in the vets, we met Dora and it was love at first sight! She was everything we hoped and more and she was an absolute joy. We met her foster home parents, Naomi and Gary and they gave us a first hand run down of her behaviours and routine and a printed info sheet with so much useful info. The time passed so quickly and we just couldn't wait to get her home. Everything about the whole experience at Battersea is about efficiency and getting things right for the dog and prospective owners first time. They do not protract the process like our previous rescue centre where we got our last two dogs and it was all taken care of in a couple of days rather than the 3 weeks with the other centre!
The way it operates at Old Windsor is a credit to the team there and the passion for animals is evident. They made sure we were aware of everything before we committed to taking Dora home and with space at a premium, its in their interest to getting loving new owners quickly to make room for more cases arriving. We are so thankful that the process was quick and easy and would recommend Battersea to everybody looking for a dog. The work they do is incredible and the people are heroes without capes! Hopefully we will get to spend 10 years with Dora but when we come to getting our next dog or dogs, we won't go anywhere else now as the whole rehoming experience has been amazing and the following up calls to check on her progress is a testament to the care they provide.

We have been looking to rehome a dog since may when we lost our dear Staffi after 13yrs . Our criteria. was they had to get on with our cat, which seemed an impossible task!
Battersea came to the rescue with a 9 week Staffi x who we have named Reggie ! He is a breath of fresh air . We started puppy classes straight away, & are taking him to shops, the beach , pubs etc to socialise him as much as possible. It’s great to be able to give a rescue dog a home , & we look forward to many years ahead .

We were offered a booklet about the best way to support your animals during the charade that is November the 5th the booklet never arrived but we have been harassed ever since via Email.
While I salute Battersea for the excellent work they do with animals I would suggest if you offer something see it through and don't let people and my animals down.

I am shocked reading some reviews. I am a subscriber and give monthly payments, I have always had updates on the work Battersea provides. I'm not a dog or cat owner but I love animals and only want the best for the dogs and cats as some are not so fortunate to have good homes. I will dismiss the bad reviews and concentrate on the good as I believe there is plenty of good done by Battersea. I will very much keep to a positive opinion.

I needed to contact the Services Team with regards to a query I had. Excellent very happy with the service I received. Thanks all.

Hi Services Team, I received the items as promised yesterday. Once thanks.

Every member of staff that we came into contact with from our initial chat, to our visit and then rehoming our 2 lovely cats was great. You all obviously care a great deal for the animals you rehouse and we appreciated our starter pack too. Thank you to everyone we spoke to and met, we are so very happy with our new family members.

The aoption process was quick and painless. Battersea were so supportive. My kitten took 3.5 weeks to settle and there is still some way to go but the behavourist team helped with advice throughout.

Battersea Dogs and Cats Home is a truly special place. The re-homing process is efficient, but with a strong emphasis on finding the right cat for the right owner, with plenty of post-rehoming support available. We re-homed a kitten who had been found outdoors with her stray mother, and she is now a part of the family and a veritable bundle of joy. Battersea, you’re doing a fantastic job.

Ten out of ten for communication service and advice. Savannah (now called. Molly) has settled quickly and is enjoying exploring her garden.

Absolutely lovely staff who clearly care deeply for all the animals in their care. It’s obvious they work hard to ensure every animal is matched with the right person and goes to a thoroughly checked, loving home.
The team has been super helpful and easy to contact whenever I’ve needed anything. I recently adopted a cat and couldn’t be happier with the support I received throughout the process. This is clearly a place run by true animal lovers!

Live in West Yorkshire just had a guy knock on our door with the begging bowl out for Battersea dogs home that’s in the rich south with tv series and the rich and famous helping out so they come north taking money away from local animal charities just not right.
😡😡

Would give a ZERO.
Cold caller fundraisers banged on my door at 2pm. 17 year old answered and was met with a fundraiser talking so fast and not letting her respond- my 3 year old then appeared at the door and still the fundraiser continued. After 2 minutes lecture 17 year old was only then asked if she was 25 and if mum was available. She said no to both and this caller walked away stating they would be returning at 20:30.
Brings us to 8:15 toddler is in bed and I am winding down after a long day and then comes the hammering at the door. BOOM BOOM BOOM BOOM BOOM.
Wakes toddler up and gets my hackles up. Cold calling does regardless.
Bully tactics is not acceptable!

From start the finish the service for picking up our kittens was an exciting and memorable experience, all because Battersea were so professional. Thank you

The processwas surprisingly swift and easy for us as a first time adapting a cat- the staff was very helpful and friendly and she guided us step by step on the first week of rehoming the cat.

Really efficient. Very informative
Lovely team to talk to us about the cat we wanted to adopt. Very helpful and nothing was too much trouble.

We adopted Nala (formerly Toffee) from Battersea Dog & Cat Rescue on 12 July 2025, and I honestly can’t recommend them highly enough! The entire process was incredibly smooth and reassuring from start to finish. It began with an in-depth phone call with the rehoming team (shout out to Grace)to assess whether I was a suitable match for Nala, and whether our home and circumstances would meet her needs. Thankfully we did fit, they can match you to a dog/cat pending your circumstances, please know they are working on that basis! A few days later, we had the chance to meet Nala in person at Battersea. Jasmine, who introduced us, was fantastic-so knowledgeable and supportive, and she shared a wealth of helpful information.
After that first meeting, we got to meet Nala again which was great. Following on from that, the communication from the rehoming team was brilliant. We were kept fully informed at every stage and felt really supported throughout the adoption journey. The team works incredibly hard and genuinely cares about every animal in their care. The dogs are clearly loved and well looked after, they deserve every bit of funding and support.

Nala has been with us for just two weeks, and she’s already made herself at home. She’s absolutely obsessed with us & the feeling is mutual! We’ve loved sending updates, photos, and videos to the rehoming team to share how she’s settling in. Battersea also provides structured post-adoption support, checking in at 3 days, 3 weeks, and 3 months, so you never feel like you’re on your own. You can always contact them with any questions, which is such a reassuring service.

We paid £220 for Nala, and she came fully vaccinated, microchipped, with some food, and even a little care/info pack when we collected her. The whole experience has been wonderful.

The staff at Battersea’s dog’s home were absolutely wonderful . It didn’t take long for me to have the pleasure of taking home the lovely hunee .

Who was looked after very well by all team at Battersea. I can tell they put in a lot of training with hunee as she is such a good dog .
I would definitely recommend Battersea dogs to anyone who wants to rehome a dog, well worth the money I paid for hunee.
Thank you all again
Eve

Very professional & caring. Answered any questions we had and took time to see Our resident dog was comfortable.

Animal abuse from Head of Security towards my elderly, disabled dog today. Have reported the individual to the police and made a formal complaint to CEO and Head of Operations.

My dog nearly died at the hands of the Head of Security at Battersea - but all they care about is their policy - not a dogs life or welfare.

Battersea hires security who know nothing about animal welfare and don't car about abusing animals. Definitely not there for every dog and a shocking organisation to hire people like this.

The CEO is ultimately responsible for allowing policies and hiring people who carry out animal abuse. After using the therapy team for nearly a year I will never go back.

Disgusting, moral, vile organisation.

Battersea's response to my complaint, was we've done nothing wrong, all you've done is deny and highlight your gross misconduct. You have sent me an email saying people with an appointment should be let in before 8.30am. I had an appointment I am not the general public. I was told by your physio Megan, I would be able to get in before 8.30am and she also told me whilst this situation was going on that I should have been let in before the appointment time. You are the most awful organisation I have ever come across, absolute lies.

My dog sat there for 15minutes in 27 degree heat waiting to be let in and because of this he developed heat stroke and had a seizure.

I have reported Battersea to the police and to the RSPCA.

Zero response from your CEO, just denials! Your physiotherapist should just as ashamed of herself for not stating I was told I would be allowed in before 8.30am - her behaviour is just as disgusting.

An organisation that clearly doesn't care about any animals welfare, they certainly didn't care if my dog died in the car in the heat at their gates, they only care about defending themselves and their policy, not what is the right thing to do.

AVOID Battersea therapy team - shocking behaviour from them, the security team and their CEO. Animal ABUSERS! If you don't want your dog to live, dont use Battersea, they only care about defending themselves and their policy, regardless if it's unethical or immoral or a danger to life.

They didn't carry out a thorough investigation and even the physio involved in my dog's treatment stated I should have been let in and not stopped like this.

AVOID unless you want to be gaslighted. AVOID! Their idea of a thorough investigation is not what any members of the public would classify as a complete investigation. I have the receipts. Lying organisation. Any readers, do your research and look at the forums with all of the bad feedback on Battersea.

Friday June 13th 2025 At approx 12 midday

Tesco Express 3 Oxley Park, Milton Keynes, MK4 4TB.

Two of your fundraisers were stationed outside of the shop mentioned above, one of them made a rude remark about my appearance as I entered the store.

He then made a remark about me to his colleague as I was leaving the store, and aggressively entered my personal space, squaring up to me saying "it doesn't matter, I can do what I want" when I asked what was funny.

Straight after this incident I called 0300 323 1216 to report it, I asked that the person be removed from the location immediately. Unfortunately, the staff member was there outside the Tesco shop , for the remainder of the afternoon.

The operator I spoke on the phone to, did email me back that same day, advising that my feedback had been passed on internally.

I appreciated this, but given the aggresssive, alarming behaviour of the “fundraiser” staff member, I had expected them to be told to cease working immediately, and they be educated on how to deal with members of the public.

I have emailed this, with a supporting photograph of the staff member, both to feedback@battersea and fundraising@battersea

I would very much appreciate an update on what steps have been taken regarding this person.