Terrible terrible I’ve ordered a toilet and no information until I’ve called myself after a week that my order was refunded due to lack of stock , only then they send me an email and text messag... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer services. Misleading information provided. Waited for weeks for my purchase but was not delivered. When queried and asked for manager’s response, a refund was given although t... See more
Company replied
I'm not really into reviewing things but Bathroom Traders really helped me out. I ordered the wrong bathroom cabinet by mistake and when I realised, contacted them straight away. They cancelled my o... See more
Company replied
On the website it says free delivery to UK Mainland, only to be told few days later that apparently Scotland is not part of it and there is a surcharge to be paid of over £35?! Will never order fro... See more
Company replied
Company details
Written by the company
Online Bathroom Retailer with Showroom
Contact info
2 Canal Street, DE1 2RJ, Derby, United Kingdom
- 01332 341481
- ryan@bathroomtraders.co.uk
- bathroomtraders.co.uk
2.2
Poor
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product but be aware Next Day…
Good product but be aware Next Day delivery doesn't necessarily mean next day. Ordered Friday, delivered late pm the following Wednesday. However staff always polite and refunded the extra charge immediately.
1 May 2018
Unprompted review
Disappointed in delivery service
Disappointed in delivery service. Had to chase up my order twice. First time I was assured the taps would arrive the next day. They didn’t! Thankfully I wasn’t relying on the order to complete our bathroom.
30 April 2018
Unprompted review
Great company I would highly recommend
Great company I would highly recommend
I have used them for years
30 April 2018
Unprompted review
Great service excellence products 😁😁
11 April 2018
Unprompted review
Cloakroom Vanity unit and Sink
This was a replacement unit originally bought from V.P. that was damage by a pipe burst.
Delivered quicker and cheaper than the original
27 March 2018
Unprompted review
Great product
Great product, great company and great price! Smooth transaction from start to finish with product delivered on the desired date without any issues. Would definitely recommend this company and would use again in the future.
6 February 2018
Unprompted review
Good Purchase
After a delay to the delivery I contacted the seller who promptly arranged delivery. Well packaged and pleased with the purchase and good value
31 January 2018
Unprompted review
Great service
Great service, excellent range at fantastic prices. Pleasure to deal with.
19 December 2017
Unprompted review
Good telephone manner
Good telephone manner. Helpful. Product was waiting for us to collect.
2 November 2017
Unprompted review
Quality
First class all round from ordering to delivery quality products very happy with my purchase
31 October 2017
Unprompted review
Avoid, placed order. Requested replacement part and was ignored and then said i can order single item even if i paid for item and shipping costs
After placing an order and the bath panel was damaged. I requested details on purchasing a replacement bath panel. the gentleman Ryan informed me I could purchase over email or phone and to use ebay. I informed Bathroom room traders I needed to speak to some one in person to allow the correct replacement of bath panel. I was informed this way of purchasing was not available and then ignored for weeks. Still unable to supply the replacement bath panel at my own cost. I will not be recommending, not expected for such a long standing company. Now find myself unable to find a replacement bath panel to match the bath, screen and panel originally supplied.
30 October 2017
Unprompted review
Reply from Bathroomtraders
Hi Michael
I understand you originally bought this bath & panel via Ebay. We would be happy to supply you with a replacement bath panel but as yet you have not placed an order with us. Ryan has given you the cost of the panel and is waiting for you to ring in with payment (0800 772 0773). You requested a vat invoice, this will be sent with your goods or can be sent via email prior to the despatch of your bath panel. We are sorry if this process has led to confusion.
Regards
David
Customer Services
Really good bathroom units and delivery …
Really good bathroom units and delivery arrangements
17 October 2017
Unprompted review
Derby's best bathroom showroom!
Ordered a full bathroom from Bathroom Traders and they were great. Prices well under list, and great selection of top quality products.
The staff were very helpful, comparing products and features to help us make our choice.
The Derby showroom is superb, always being updated and lots of suites on display.
100% recommend and will use them again in the future.
26 September 2017
Unprompted review
Great Thank You!
Good range of products and easy to order. I've been looking for a corner shower for a while and have finally found just what I want here.
8 September 2017
Unprompted review
Excellent quality and price
Excellent quality and price. Have used this company for many years and on one occasion collected from the Derby warehouse
Keith
7 September 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.