Bathroom Mountain Reviews 

37,246
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 11,832 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally helpful and professional staff, highlighting dedicated customer service that makes communication remarkably smooth and efficient. Consumers also mention that the offered products are reasonably priced, of high quality, and arrive very quickly accompanied by very detailed tracking updates. However, some customers also noted receiving damaged or defective products, including various bathroom items with deep scratches or faulty electrical lighting. A small portion of people experienced frustrating extended delivery delays and subsequently faced strict return policies when attempting to resolve these unexpected issues.

What people talk about most

Product

Customers report positive experiences with the product range, praising the excellent quality, competitive... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpful, professional, and courteous... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting very fast and prompt delivery times along... See more

Customer service

Consumers find customer service to be positive, highlighting quick, helpful, and polite support from the... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient assistance from support staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast delivery and good prices. I've placed multiple orders. I needed a replacement item that I broke and the customer service was quick and they offered exactly what I needed. There was one issue... See more

Rated 5 out of 5 stars

There was a small problem with a part of my order. I emailed Customer Services and promptly received a reply from Charlotte. I can honestly say I received the best customer service that I have ever ex... See more

Rated 5 out of 5 stars

Really happy with the quality and next day delivery and customer service. I had small technical issue and I called up. Abdul Basit answered the call and was very helpful and courteous. I ordered... See more

Rated 5 out of 5 stars

I received an order which was slightly damaged, but needed to get the tap fitted asap. Easy to call on the helpline and was through in minutes which is great. Sammi was really helpful in finding a... See more


Company details

  1. Bathroom Supply Store

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

37K reviews

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4.8

All reviews

(37,246)

11,752 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered samples from tile mountain…

I ordered samples from tile mountain because I was trying to match up some existing tiling. Customer Service were extremely helpful in trying to find a good match for me.The service provided was second to none. The samples arrived really quickly and although they weren’t a close enough match this time, I would definitely recommend tile mountain. The tile samples were nice quality and the actual tiles were very competitively priced. I would certainly look to use tile mountain for a future project.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

I needed help reporting damaged goods

I needed help reporting damaged goods, Haider Jamil customer services was very helpful and responded very quickly to my request, he was very polite and sorted out any issues I had very efficiently and in a professional manner, communication was very good, keeping me informed about the process.

25 August 2026
Unprompted review
Rated 3 out of 5 stars

The ordering and help from the shop was…

The ordering and help from the shop was brilliant, how the delivery let it down, we asked for a 30min pre call to be able to let them through a barrier, it didn’t happen until they actually arrived, and couldn’t understand that I would have to walk up to let them in, all they kept saying no on paperwork, they ability to speak English and understand it was way below expectations

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Support offered

I paid for 2 tile samples to consider for my project. These arrived in less than a week. I had a follow up email to check I’d received them and if I needed any support. I didn’t, and the tiles weren’t quite the right colours, so didn’t end up placing a full order. However, with the customer service received I would have no hesitation in using them in the future

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I always go back as such amazing…

I always go back as such amazing service and high quality tiles , so many selections to choose from , also amazing service , always delivered safely and on time ,
Thankyou again from a very happy customer

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

I purchased a shower tray and was pleased with the quality. A missing tray cover was promptly replaced, which was great.

I originally mentioned that delivery charges could be more competitive compared to companies like NesHome who offer free delivery over £200. The company responded professionally, forwarded my feedback to the relevant team, and refunded my delivery charge as a goodwill gesture.

This proactive approach to customer feedback is commendable and shows genuine care for customer satisfaction. The product is excellent, and the customer service goes above and beyond. Highly recommended!

12 August 2026
Unprompted review
Bathroom Mountain logo

Reply from Bathroom Mountain

We are pleased to hear that you were happy with the quality of the shower tray and that our team was able to resolve the missing tray cover promptly.

We also appreciate your feedback regarding our delivery charges. We’ll certainly take this feedback on board as we continue to review our delivery options.

Our team has contacted you directly to discuss your concern.

Best Wishes,
The Bathroom Mountain Team.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - highly recommend.
I needed to return something, as I'd ordered the wrong item. Muneeza was so helpful and efficient, guiding me through the process, making things easy and straightforward. Thank you so much Muneeza, lovely to speak with you.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sajeel

Had a slight issue with a damaged item during delivery but Sajeel was brilliant and sorted this straight away, item replaced on next day delivery aswell. Excellent service. Thank you 😊

26 August 2026
Unprompted review

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