Very fast delivery and good prices. I've placed multiple orders. I needed a replacement item that I broke and the customer service was quick and they offered exactly what I needed. There was one issue... See more
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About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company

- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
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I ordered samples from tile mountain…
I ordered samples from tile mountain because I was trying to match up some existing tiling. Customer Service were extremely helpful in trying to find a good match for me.The service provided was second to none. The samples arrived really quickly and although they weren’t a close enough match this time, I would definitely recommend tile mountain. The tile samples were nice quality and the actual tiles were very competitively priced. I would certainly look to use tile mountain for a future project.
Good service. Walleed was very helpful with…
Walleed was very helpful with organising a part refund, quick and easy to communicate with too! Thank you. I shall recommend your company.
I needed help reporting damaged goods
I needed help reporting damaged goods, Haider Jamil customer services was very helpful and responded very quickly to my request, he was very polite and sorted out any issues I had very efficiently and in a professional manner, communication was very good, keeping me informed about the process.
The ordering and help from the shop was…
The ordering and help from the shop was brilliant, how the delivery let it down, we asked for a 30min pre call to be able to let them through a barrier, it didn’t happen until they actually arrived, and couldn’t understand that I would have to walk up to let them in, all they kept saying no on paperwork, they ability to speak English and understand it was way below expectations
Caitlin was excellent
Caitlin was excellent in assisting with our return for radiators. It was a very professional and efficient exchange!
Nice bathroom mirror at a reasonable price
Stylish bathroom mirror carefully packaged, and as described.
Support offered
I paid for 2 tile samples to consider for my project. These arrived in less than a week. I had a follow up email to check I’d received them and if I needed any support. I didn’t, and the tiles weren’t quite the right colours, so didn’t end up placing a full order. However, with the customer service received I would have no hesitation in using them in the future
Had an issue with a item brought couple…
Had an issue with a item brought couple years ago, the warranty was fantastic and replacement part sent the next day !
I always go back as such amazing…
I always go back as such amazing service and high quality tiles , so many selections to choose from , also amazing service , always delivered safely and on time ,
Thankyou again from a very happy customer
Damage to goods but just one simple…
Damage to goods but just one simple chat with Muhammad and the replacement is coming tomorrow
Narish was very helpful.
Sammi has been very responsive and…
Sammi has been very responsive and helpful
May use AI-assist with repliesRead more
Excellent product and customer service
I purchased a shower tray and was pleased with the quality. A missing tray cover was promptly replaced, which was great.
I originally mentioned that delivery charges could be more competitive compared to companies like NesHome who offer free delivery over £200. The company responded professionally, forwarded my feedback to the relevant team, and refunded my delivery charge as a goodwill gesture.
This proactive approach to customer feedback is commendable and shows genuine care for customer satisfaction. The product is excellent, and the customer service goes above and beyond. Highly recommended!

Reply from Bathroom Mountain
Great product selection
Great product selection, quick delivery and we felt good value for money too.
Excellent customer service
Excellent customer service - highly recommend.
I needed to return something, as I'd ordered the wrong item. Muneeza was so helpful and efficient, guiding me through the process, making things easy and straightforward. Thank you so much Muneeza, lovely to speak with you.
Excellent service from Sajeel
Had a slight issue with a damaged item during delivery but Sajeel was brilliant and sorted this straight away, item replaced on next day delivery aswell. Excellent service. Thank you 😊
Well made furniture
Well made furniture. Delivered on time. Will always use bathroom mountain for my renovations.
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