Great website and huge selection of products. Delivery was fast and efficient with good communication throughout. Had one small problem with a missing item, but Sajeel resolved that very efficientl... See more
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I’d like to say how Mussab has been extremely helpful today, his understanding of my situation was outstanding. I needed a spare part which has been discontinued so had to order a whole new unit and h... See more
Used bathroom mountain on numerous occasions the website is easy to navigate the prices are great the products are great and the delivery and service is the best. Had one after sales problem which was... See more
Great customer service from Caitlin and Sajeel. We received a shower tray which unfortunately had been damaged in transit. A replacement was ordered promptly for delivery the following day and this... See more
Company details
About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company
- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
4.8
Excellent
37K reviews
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Love our mirror!
24 July 2026
Sold a radiator with significant damage…
Sold a radiator with significant damage to the paint. Tried to resolve with the customer service contact email and was completely ignored.
A waste of money as unable to use or need to repair it which is more money again. Will not but from them again
26 July 2026
Waliya has been very co-operative and…
Waliya has been very co-operative and assisted in getting my query solved. Thank you :)
23 August 2026
Unprompted review
Great services
9 August 2026
Sink arrived broken so rang the company…
Sink arrived broken so rang the company and a lovely gentleman named Haider apologise and he was quick to send me a replacement
21 August 2026
Unprompted review
The advisor I spoke to was fantastic!
The advisor I spoke to was fantastic!! Saba couldn’t have been more helpful. I need to return 2 items due to a mistake (my fault) when ordering and she quickly sorted this for me. She stayed on the chat while I arranged postage so I could send her the details. Couldn’t fault her service!!
22 August 2026
Unprompted review
Great customer service
23 August 2026
Unprompted review
Delivery awful. Won’t shop here again due to their choice in delivery company.
The item itself is fine - exactly what I ordered.
The delivery, communication with delivery and everything to do with actually getting the product was a nightmare.
If you choose to use a dodgy delivery company that doesn’t communicate nor attempt to deliver the item… this reflects badly on you as you are knowingly using a poor delivery company.
To expect me to take numerous days off work on the ‘off chance’ the delivery company will leave the van and attempt to deliver seems ludicrous.
Could have been a great experience for a first time customer - instead stressful and very costly for me. I won’t be shopping with Bathroom Mountain again purely due to delivery company, which is a shame.
31 July 2026
Outstanding Customer Care
There was a small problem with a part of my order. I emailed Customer Services and promptly received a reply from Charlotte. I can honestly say I received the best customer service that I have ever experienced. Her responses were super fast, understanding and kind. My problem was resolved to my complete satisfaction. In a world of AI, dealing with a competent, professional and thoroughly nice person was a refreshing change. I can't thank Charlotte enough.
23 August 2026
Unprompted review
Brilliant customer service
Brilliant customer service. Harmain quickly checked pics of damaged item and had a replacement delivered to me the next day. I was pleasantly surprised by the efficiency and the level of customer care. Well done Bathroom Mountain! I will be a returning customer 👏🏿
15 August 2024
Unprompted review
Charlotte Was amazing and very helpful…
Charlotte Was amazing and very helpful in assisting me with my query. She was very easy to deal with. Very happy with the service thank you.
23 August 2026
Unprompted review
Damaged unit replacement
I had cause to replace a damaged unit.Waliya at customer service was very helpful with a prompt response.The new unit was delivered 48hours later.Excellent customer care.
23 August 2026
Unprompted review
Excellent products + customer service
We purchased multiple items from Bathroom Mountain during our house renovation project. The products are reasonably priced and good quality + the customer service and comms are excellent. Most recently we have received excellent support from Haider in the team who helped us when returning an item - thank you!
19 August 2026
Unprompted review
Good prices and quick delivery
26 July 2026
Great customer service and products
8 August 2026
Highly recommended
Highly recommended, amazing support throughout, I made a mistake when ordering, Charlotte was exceptional when trying to help me resolve my issue, excellent customer service and support
23 August 2026
Unprompted review
We have bought 5 of the Athens…
We have bought 5 of the Athens radiators in Antique Gold , delivery was quick , on time and all undamaged , very pleased
8 August 2026
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