I ordered a water softener which was meant to be delivered on 27th November. The delivery company failed to deliver. Bathquest says they are not responsible once the item is dispatched to the delivery... See more
Company replied
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See what reviewers are saying
Lovely bathroom cabinet looks almost flush to the wall but has plenty of space inside. Nice lighting effect which can be adjusted warm to cool. Heated internal mirror pads means the mirror doesn’t st... See more
Company replied
Shopped around for best price for the water softener, Monarch HE Midi, Bathquest had it and included free salt. Checkout straightforward and was kept updated with progress of order. Arrived promptly n... See more
Company replied
Terrible approach to providing a refund. Purchased a recessed mirror and wasn’t allowed to get a refund because the box was opened the wrong way. Item was not taken out of the box and not unpacked b... See more
Company replied
Company details
Information provided by various external sources
Bathquest is an online luxury bathroom retailer. Offering quality products at an affordable price & sales support staff with over 35+ years experience in bathroom retail.
Contact info
18 St Martins Way, MK42 0LF, Bedford, United Kingdom
- 01234 216720
- sales@bathquest.co.uk
- bathquest.co.uk
Prompt delivery of the bath
Prompt delivery of the bath, not been opened yet waiting for the plumber hence why not 5 stars. Friendly, helpful staff on the phone. I would recommend.
2 April 2021
Reply from Bathquest
Dear Sykes,
Thanks for leaving your review with us. We'd love to know what we could have done better or more of our end to make your experience 5 stars with us?
We look forward to supplying more quality products in the future!
Bathquest Team
Fast and good prices.
30 March 2021
Reply from Bathquest
Dear A Freeman,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Igor,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Great service
We ordered a Monarch HE water softener from Bathquest and we can’t fault the service as it was delivered very quickly. We have now had it installed and so far so good.
29 March 2021
Reply from Bathquest
Dear Mrs Helen Bonner,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Water softener order
The service was very good. Only thing preventing full marks was that the item came without fitting instructions or operating instructions
24 March 2021
Reply from Bathquest
Dear Alison,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Good Retailer
Easy to use website, reasonable postage time (in a couple of days) and product in good condition.
23 March 2021
Reply from Bathquest
Dear R D,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Water Softener delivery was poor
Water Softener delivery was poor, Delivery day a Friday and time slot confirmed by logistics company but did not arrive despite calls to progress, Received further notification of delivery over weekend for Monday. Again time slot missed, but delivery was made. Water Softener not yet fitted so unable to comment other than the 22mm maxi connections are shorter than 15mm flexes so my pipework will need more alterations than I had hoped for. I found Bathquest helpful and the packaging was very good.
18 March 2021
Reply from Bathquest
Dear Derek,
Thanks for leaving your feedback with us. We apologise on behalf of the third-party delivery company we use that your order arrived a little later than expected. We look forward to supplying more quality products in the future!
Bathquest Team
Great Service
16 March 2021
Reply from Bathquest
Dear Mr Ragipindi,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Good service
16 March 2021
Reply from Bathquest
Dear Mark,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Prompt delivery at good price
11 March 2021
Reply from Bathquest
Dear Peter,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Great service
10 March 2021
Reply from Bathquest
Dear Roger,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Softener arrived promptly within a day…
Softener arrived promptly within a day or so. Well packaged and very helpful courier. Many thanks.
4 March 2021
Reply from Bathquest
Dear John,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Trevor,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Shaun,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Mr Ronald,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Thank y Iam rally happy with this…
Thank y Iam rally happy with this service everything good fast delivery .
3 March 2021
Reply from Bathquest
Dear Leszek,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Quick response
Although the cabinet I ordered was out of stock (more expected on 13th March) I was notified very quickly and offered the option of a refund or waiting for new stock.
3 March 2021
Reply from Bathquest
Dear Julia,
Thanks for leaving your feedback with us. We look forward to supplying quality products in the future!
Bathquest Team
Reliable fast service
3 March 2021
Reply from Bathquest
Dear Claire,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Dimitar,
Thanks for leaving your review with us, do you have any feedback on where we could improve to make that 3/5 into a 5/5 service for you?
We look forward to supplying more quality products in the future!
Bathquest Team
Excellent service and speedy delivery
26 February 2021
Reply from Bathquest
Dear Busby,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
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