Bath panels arrived and all the coating around the edges is not sealed down properly. I emailed them straight away, as instructed, with photos. I emailed again having received no reply. It's been near... See more
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Ordered bath panel, not arrived, no option to call and they don't reply to emails. Requested a refund, uncertain whether will actually get money back. I would not use this company again. Amended 31s... See more
Ordered bath panel online and tried to contact company by telephone and email when after 2 weeks nothing had arrived, with no response. It was only after I stated that I would be attending directors... See more
We ordered panels for a curved bath that we had to cut to size due to uneven floor/bath rim measurements. Product delivered in given time frame and in good condition. Job is now complete and happy... See more
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Company details
Written by the company
We offer the best selection of quality bath panels and accessories in the world. Our Aqua cloak bath panels are manufactured by us in our own UK factory using the highest quality moisture resistant MDF with the finest high gloss, super matt or wood grain finishes and are available in standard and made to measure sizes, in a variety of thicknesses for straight, corner, offset and P or L shaped shower baths, we can supply colour swatches for you to review in your own home to ensure you get exactly the right finish. As well as selling direct to the general public we are also trusted suppliers to the UK's top Hotel Chains, Construction Groups, Bathroom Showrooms, Plumbers Merchants etc. Trusted by the trade
Contact info
Unit 1 Manor Farm, ME7 2XH, Gillingham, United Kingdom
- sales@bathpanelstore.co.uk
- bathpanelstore.co.uk
No recent history of asking for reviews
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Replied to 47% of negative reviews
Typically replies within 1 week
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Panels were bowed on delivery and still…
Update, are they serious! My complaint was in January 2021. Its only taken 5 years for a reply!
Panels were bowed on delivery and still are despite heavy weights for a week. Dreadful company, no response to emails or telephone. MDF product is waste of money. Plastic coating on 1 side, it’s never going to straighten.

Reply from Bath Panel Store Limited
Let down by communication
Purchased bespoke panels. Easy online experience. Good quality, dimensions accurate and delivered within promised time.
Unfortunately, the experience is let down by poor communication. It is impossible to get through to anyone by phone. The only way to communicate is by email which is difficult if you want to confirm any aspect or check on delivery etc. I had to deduct 2 stars for this as sometimes you just want to talk to someone.

Reply from Bath Panel Store Limited
Don't Panic! My Bath Panel Was Perfect.
I read all the reviews after placing my order and panicked!! When I tried to ask for a different delivery date no one answered the phone or called me back, but an automatic email said the bath panel would be delivered on the original date. Anyway it arrived the following day and was absolutely perfect. I followed the instructions to the letter and it also fitted perfectly so if like me the other reviews give you a fright. I'd say give them a chance as my bath panel was spot on. Just taking off a star as they didn't answer the phone.

Reply from Bath Panel Store Limited
Very Poor customer service
Very Poor customer service, emails are just ignored. Ordered the fixing kit and sealing strip, which have never arrived. Cant get hold of anyone and no response to emails. BEWARE NO NOT BUY FROM THEM!!.

Reply from Bath Panel Store Limited
STAY AWAY and do yourselves a favour!
we ordered a custom size panel, we received the wrong style, after telling them they just stopped communicating. Can not get it changed. Will not communicate at all, phone is always on answer machine with a message to use eMail or chat (no facility to leave a message), Chat line says it is currently unavailable (every time) and emails are ignored.
Also as a custom made size, IF we had wanted this style. it was not finished off on all 4 sides, just cut down and painted on one edge.
The company is a disgrace: STAY AWAY, honestly you will be doing yourself a favour!

Reply from Bath Panel Store Limited
Buyer beware!!
I recently made the mistake of ordering “Commercial grade” High gloss white bath panels from this company. The website claimed that they were made from Medite Tricoya Extreme MDF which is external grade and guaranteed for 50 years by Medite. My fitter had to trim the ends of both panels!, this revealed that in his opinion the MDF used was incorrect. I sent Medite both an image and sample of the material trimmed from the bath panels. They confirmed that the material was Medite MR MDF which does not share the incredible water resistant properties of their Tricoya Extreme product. They also explained how to identify the two materials apart and said that it would be difficult to confuse the two. Basically, the “Commercial grade” for which I paid a premium was no different to Bathpanelstores standard panels. I shared this information with Bathpanelstore who were disinterested,saying that a mistake wasn’t possible and the factory were sure that I had received the correct panels. The panel floor seals that I ordered and paid for were not received. I had requested LED lighting which according to the website featured 45mm diameter lamps which ideally should be wired into the bathroom lighting circuit. The LED lamps received were 15mm diameter and had a cheap plug in type power supply which would be difficult to incorporate into a lighting circuit. I have quoted “Sale of goods act” , “Trade Descriptions” and asked for a refund on numerous occasions, all to no avail. Unfortunately this is going to end up with persuing a refund and action through formal channels.
I should add that my panels were and remain bowed. After speaking with the MDF manufacturer, I now no that if you take a board and make one face impervious to moisture(vinyl film) and leave the other face bare, bowing/warping is extremely likely. Where possible I like to buy British, here however my advice is to avoid this company and look elsewhere.

Reply from Bath Panel Store Limited
Very poor customer service - does not respond to my questions
Very poor customer service. Ordered a bath panel with fixing kit which cost £12 on top of the price of the panel. The panel arrived as promised but without the fixing kit. Since then I have tried for a week to contact them by email, phone and live chat to get the fixing kit sent and have had no response. Don't use this company I wish I had read these reviews before ordering from them

Reply from Bath Panel Store Limited
This review is for BathPanelStore
This review is for BathPanelStore, which I believe is one of this company's websites.
I am normally pretty good at reading other people's reviews before placing any online orders. I'm not sure how I missed this one. Sadly, my experience is very similar to others. I placed an order online and only part of it was delivered. I have tried calling, but it just goes straight to an answer phone - every time (as with other reviews), the online chat is always inactive despite it being during the 'open' hours. I have emailed the support, replied to my order email and tried the online tool, but, apart from the automated response, I have heard nothing back leaving me having paid for a product that I didn't receive. The parts that did arrive were bowed, again similar to other people's experience and the 'trick' they suggest to straighten it had no effect. I have managed to put in enough fixing points so that it looks OK, but as I paid extra for the 'commercial' grade, I'm very disappointed. I did put a coat of sanding sealer on the back before fitting after one reviewer had commented that the panels were swelling due to steam in the room. Good customer service is pretty easy really - send out what is ordered and respond to emails/issues. Almost all of my reviews (for a number of other companies) are positive, so it's unusual to have to write such a negative one. I would be very wary of ordering with this company and I will now need to take legal proceedings in order to get a refund. I'm not sure how a company like this is still able to keep going these days! Update 12/07/2020 - just a quick update to say that this company have still not responded to my emails or my review. My credit card company did give me a refund for the missing parts. I can only hope that they managed to get the money back from this site. I currently can't think of a worse company (online or high-street) that I have ever dealt with. My recommendation is to avoid this company at all costs!!

Reply from Bath Panel Store Limited
I recently purchase a aquacloak panel
I recently purchase a aquacloak curve bath panel. For something costing upto 300 pounds the quality is poor and the panel is build on the cheap, with woven sack material holding bare MDF planks (which absorb water !) that had three coated plastic faces together. I should have read the review first as they are spot on about the customer comunication (or lack of with only emails being responded to) and the poor quality cheap made products. Thats why the picture and the information about the product is quite limited on the website. They also have a website for Aquacloak as well. This is the same rubbish. After attempting to make the best of the cheap crap delivered my wife and I came to the conclusion that the best place for it was the tip. Thats a waste of 300 pounds and 2 days of my life.

Reply from Bath Panel Store Limited
Shocking AVOID these people
Shocking AVOID these people. In my case website was showerdoorstore
Concerns started when product not delivered on Friday 8 Nov by TNT as promised in a txt. Their own "helpline" is a number with recorded message and no means to leave my own message. I rang TNT on Saturday and they had no record of any consignments to our postcode. Email sent to chase up - blamed supplier and said would get back to me. Not delivered Mon 11 Nov either so I sent another followup, getting angry email asking them to call back. Check on here and a list of complaints as long as your arm with same theme- poor dishonest standards, zero customer care. Fortunately I bank with First Direct and they say they will recover my £209 in a week or so even though paid with debit card not credit card. No excuse for such poor service.

Reply from Bath Panel Store Limited
DONT BUY from bathpanelstore.co.uk
I ordered a bath panel with lip.
I received a bath panel with no lip.
It also has a small dent in one corner.
There were no instructions.
I have tried emailing about 6 times, with no reply!!
I have phoned about 15 times but it says they are busy which I do not believe at all and tells you to msg them. It’s just their way of not having to take your call because they know all orders get placed on line.
The msging service classed as “live chat” doesn’t work either.
I am fuming with this company. I wish I had read the reviews first as there are loads of people slating them and their customer services.
So bathpanelstore.co.uk get in touch. You have all my details and I shan’t be going away even if I have to contact watchdog!!
UPDATE...... BATHPANELSTORE.CO.UK HAVE BLOCKED MY EMAILS WITH NO OFFER OF SORTING OUT THEIR MISTAKE. I SHALL NOW GET ONTO CONSUMER RIGHTS TO FILE A COMPLAINT.

Reply from Bath Panel Store Limited
Item Problems
charged me premium prices for 4 items. 2 items have not arrived and 1 item is the wrong size to what was ordered. requesting a refund.

Reply from Bath Panel Store Limited
Beware!
The ordering process was easy and this was the only company I could find that offered a made to measure service.
The email received when I placed my order (Order Number 30927/100319/40) said that I would be notified when the panel had left the warehouse. I didn't receive a notification and when I called I realised that the phone number was just a link to a recorded message. I emailed and received an instant response to say that the panel was out for delivery.
The panel arrived shortly afterwards and was exactly as I ordered. It seems to be well made - time will tell! However, there was a dent one of the long edges (possibly incurred during transit as the packaging was not particularly strong). I immediately emailed with photo evidence, advising that I would keep the panel (due to timeframes for work being carried out) but that I would like a partial refund.
I have emailed 3 times so far - no response. I then found these reviews describing similar experiences.
Update: After 5 emails I did receive an email confirming a partial refund had been made to my card. The refund has been received.

Reply from Bath Panel Store Limited
I was terrified after reading these…
I was terrified after reading these reviews as I had already ordered my bath panel. However I found the service brilliant - great communication beforehand whilst I was choosing what to buy. The bath panel is great quality and was delivered on my chosen day. The only complaint I have is that the panel is not packed enough - just one bit of cardboard protects your panel whilst in transit. This cardboard was damaged and had a hole in It which due to no other protection meant I have a scratch on my brand new panel. Luckily it is small so I can live with it, but it could have been much worse.

Reply from Bath Panel Store Limited
Flabbergasted
I agree with many other reviewers I cannot believe how BAD this company is for overall service and communication. How they keep trading beggars belief! I ordered and paid over £330 for a bespoke panel with LED lights on Oct 14th, this payment was withdrawn from my bank the next day. The delivery was promised within 10 days, after 2 weeks no show, so I commenced e mailing as the phone is always redirected to an answering machine. I received a promised delivery date in response to my first e mail which never appeared and no more replies to a plethora of e mails that I sent over the next 6 weeks. I gave up hope and was just about to instruct my bank to start proceeding the refund when I received an e mail to state the goods would arrive Sat am! mid December and would I be able to receive it!!
I finally received my panel 8 weeks later than expected. Please only use this “outfit” if you reside within reasonable travelling distance so you would be able to call in and demand your goods as I would have done, but a 600 mile round trip for me was a bit of a trek and add more expense to this first and definitely last experience with this company.

Reply from Bath Panel Store Limited
Avoid!
I'm normally so careful checking on companies before I buy, but I let myself down here.
No bath panel and the company will not respond to phone calls, emails or web chats.
Nothing.
I have no idea if I am going to receive the goods I have paid for or whether I should buy another panel and chase this lot up via Citizens Advice and Trading standards.
Do not buy from them. Dreadful experience.

Reply from Bath Panel Store Limited
Ordered a bespoke bath panel on 3…
Ordered a bespoke bath panel on 3 September 08 now 01 November still not delivered all I’ve had is excuses “ factory moved ,show room under refurbishment “ was quoted 5-7 days! fitted a bathroom for my customer all finished except bath panel! I am really embarrassed ,he is now refusing my final payment until bath panel fitted, I have now asked for a refund from Brendan, not holding my breath on that one.
Terrible customer service - wrong product no response
Ordered flexible panel with LED lights but received one without lights which costs £70 less. No one answers the phone, no one responds to emails. Terrible customer service. Very disappointed.
Didn't care about my warped cheap mdf…
Didn't care about my warped cheap mdf panel ripped off no customer service.
Used this company as had exactly what I needed and limited options elsewhere
Used this company in spite of some negative reviews on this site. Seemed to have a good selection of panel options with good description details. Went ahead and ordered, received an automated email giving me a delivery date that I specified (need at least 5 working days). Received another email a couple of days later saying the panel was now being manufactured. The panel wasn't delivered on the day specified but arrived the next day. Well packaged and panel has an excellent finish . Shame they missed the delivery date, but very happy with panel.
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