Batch Coffee Reviews 

152
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful aroma, incredibly smooth taste, and consistently excellent overall quality of the coffee delivered directly to their doors. People also genuinely love the colorful, funky, and well-designed packaging that adds a special extra touch while keeping the beans fresh. Some people also felt that these carefully prepared items make fantastic presents for friends and family members on special occasions. Reviewers frequently noted that receiving these curated packages provides a wonderful opportunity to easily try new, fresh, and exciting flavors without spending hours searching online.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently highlighting the fresh and delicious... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the fresh coffee is... See more

Service

Users describe positive interactions with service, highlighting the amazing overall process, high quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're into specialist coffee and want to try highly varied beans from different roasters, this is the subscription you need. Coffee comes well packaged, with some notes at the back of the ba... See more

Company replied

Rated 5 out of 5 stars

I was looking for a present for a man who has everything. I came across the Batch Coffee Club subscription and thought it would be interesting and widen his coffee knowledge and horizons. I benefit t... See more

Company replied

Rated 5 out of 5 stars

Bought this as a gift for my son. Easy to access (for an oldie) and delivery, product, etc. all as advertised. The quality and sourcing ethics are what I was looking for and the first delivery looks... See more

Company replied

Rated 5 out of 5 stars

What a fantastic little business. A wonderful bit of happy mail to receive. Beautiful packaging not to mention how wonderful it smells. The coffee was delicious and I really enjoyed reading about each... See more

Company replied


Company details

  1. Coffee Roasters
  2. also in
  3. Coffee Store

Written by the company

We review and rate coffee that has been roasted throughout the UK. We then select the very best to include in our coffee subscription boxes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(152)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service,the coffee was well…

Excellent service,the coffee was well packaged and a nice design on the packs themselves,the coffee was a lovely flavour and the grind was good as was the aroma whilst it brewed , I would highly recommend

23 March 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Brilliant! Thanks so much Steve!

Rated 5 out of 5 stars

Great

Fantastic coffee and service, I highly recommend!

20 March 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks so much Agnieszka :)

Rated 5 out of 5 stars

Great coffee

Great coffee, great customer experience and the bags are truly compostable,

13 March 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks for the review :) And thanks for highlighting the compostable bags

Rated 5 out of 5 stars

We love Batch coffee

We love coffee at home and at the office. Discovering Batch Coffee was a gem and we are know loyal subscribers of the decaffeinated beans package.
Receiving our biweekly subscription feels like a little treat.

9 March 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks Oscar! So glad you're enjoying our decaf!

Rated 4 out of 5 stars

Lovely coffee and love the funky…

Lovely coffee and love the funky packaging too! Only minor downside was the dispatch time was weeks after ordering but they were happy to ship sooner if you emailed (I just didn’t notice that part of the email for over a week)

30 January 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks for the review Louise :) Thanks for the nudge on the email - maybe we can make that part of the email stand out a little more.

Rated 5 out of 5 stars

Coffees are amazing

Coffees are amazing. Communication is fast and easy. Very happy and wish more people knew about this lovely business!

1 February 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks Olesya!

Rated 5 out of 5 stars

Recommended

I have been buying coffee from this company for over a year now.
They've been very helpful when needed to be.
Their coffee is always good.
Good people!
I recommend

25 February 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks Daniel :) Really appreciate the review.

Rated 5 out of 5 stars

Amazing

Amazing coffee, amazing customer care. The best beans I have tried - so complex and delicious.

30 January 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks for the review. Complex and delicious is exactly what we're aiming for :)

Rated 5 out of 5 stars

recived this as a gift

recived this as a gift. The batch team kept me updated with what I would be sent out when it would be arriving, and all about the coffee. When we had delays the Batch team could not do enough to help and checked in to make sure it had arrived. Really great customer service and looking forward to my next batch.

10 January 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks so much Andrew - what a lovely review.

Rated 5 out of 5 stars

I’ve tried a few coffee subscriptions…

I’ve tried a few coffee subscriptions but Batch is my favourite. Great for trying new coffee. Reliable delivery. Good response if you contact them about anything

15 January 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks for the great review :)

Rated 5 out of 5 stars

Coffee Review

I was looking for a present for a man who has everything. I came across the Batch Coffee Club subscription and thought it would be interesting and widen his coffee knowledge and horizons. I benefit too. The subscription arrived on time and there was a lovely coffee aroma on opening the box, stronger than our regular coffee. The coffee tasted lovely. Looking forward to the next delivery.

14 January 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Brilliant! Thanks Alison. Yeah - you can't beat the smell of fresh coffee in the morning!

Rated 5 out of 5 stars

Great service

Great service, lovely fresh product, bought a new coffee machine for Xmas and we are glad we went with batch coffee to christen it, amazing coffee 💪🏼 will be returning for more

27 December 2025
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks for the review! Glad to hear you're enjoying the coffee :)

Rated 2 out of 5 stars

Coffee is ok...

I had high hopes...as I love the idea and I love my coffee beans...

Coffee was fine, although both batches I was sent in my first order tasted very similar to each other.

I didn't appreciate not getting an email notification about my second batch, prior to the money being taken for the order - not sending an email offering the option to delay or skip is very poor, so I've cancelled my subscription.

Overall, disappointed.

1 January 2026
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Hey Stephen,

Thanks for taking the time to leave your feedback – we really appreciate it, even when it's not what we'd hoped to hear.

I'm sorry you felt disappointed with your experience. Just to clarify a couple of points: when you signed up, you opted for our 4-weekly subscription, and the order confirmation page shows when your next payment is due. This is pretty standard practice for subscription services – they renew automatically unless paused or cancelled. Your account section also shows this.

That said, we're a very small business and we genuinely put our customers first. If you'd dropped us a quick email, we'd have been more than happy to postpone it or arrange a refund – no questions asked. We're always here to help.

As for the coffee, taste is incredibly personal and subjective. Last year alone, we featured 52 unique coffees from 21 different origins and 30 independent roasters. Sometimes the coffees we pair complement each other beautifully, whilst other times they're at opposite ends of the flavour spectrum – it all depends on the fortnightly selection.

We'd have loved the chance to hear what you were looking for and perhaps suggest alternatives.
We're genuinely sorry we didn't get the chance to make things right for you. If you ever fancy giving us another go, we'd be delighted to have you back.

Rated 5 out of 5 stars

Bought as a gift for my sister

Bought as a gift for my sister. Easy process and quick to respond. I can't wait for them to start arriving 😄

28 November 2025
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks Sarah. I hope your sister enjoys the coffee :)

Rated 4 out of 5 stars

Its my first time using Batch Coffee

Its my first time using Batch Coffee. Love the idea and happy with the quantities and price. But I would really love to be able to tailor the tastes a tad. At least say a preference, but i understand that Batch isnt a huge business and I may end up with flavours which just aren't my bag.

4 December 2025
Unprompted review
Batch Coffee logo

Reply from Batch Coffee

Thanks JC :) We understand that everyone has preferences in taste but so we always include a variety of flavour profiles in our boxes. Always the highest quality coffee.

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