The company was doing great! Because of google fill in automatically my order was sent to my old adress. The problem was solved easy. The produkt ist not as great as expected, I have to clean the filt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After the gear in my Twinbrush broke for obscure reasons, replacement was flawless and without any delay or comment. Batavia provided in a return label, the only thing to worry about was to find a f... See more
Great customer service team, they listen to the customer and work to resolve issues and quickly identify the best way forward to find a workable solution. It’s great when companies ensure a good exper... See more
I purchased a cordless twin brush scrubbing machine from Batavia. Unfortunately it stopped working 6 months later. I emailed Batavia about it and without question, they apologised, and sent me a prepa... See more
Company details
Written by the company
Batavia is an international tool brand which was founded in 2009. Batavia specialises in technical innovative tools and DIY products. In many cases, these products are designed and developed by ourselves and introduced successfully into the European, US and Australian market. We pride ourselves on our innovative and quality products.
Contact info
Wethouder Wassebaliestraat 6D, 7951 SN, Staphorst, Netherlands
- +31 0522 215 015
- sales@bataviastore.com
- bataviastore.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Non slip pool tape for steps etc
Great product easy to apply and does the job perfectly 10/10
25 June 2025
Great customer service team
Great customer service team, they listen to the customer and work to resolve issues and quickly identify the best way forward to find a workable solution. It’s great when companies ensure a good experience when buying from them but it’s equally important when things go wrong, some forgetvthis but not Batavia. Thank-you all for a great experience 😊⭐️⭐️⭐️⭐️⭐️
24 June 2025
Fast, perfect.
Fast, professional, perfect. Tools are really great quality. No mistakes, no missing item. Unbelievable good contact. Thank you. For sure you are one of my favorite tool supplier.
26 June 2025
Unprompted review
Excellent service
I would like to express my gratitude for expeditious processing and delivery of orders. But I would like to express my special appreciation for the client orientation of your service team. On several occasions they promptly reacted to my queries providing consultation and advice. As two examples, I would like to refer to my contact with Rutger on 25 April and Jesse on 9 June. My experience in dealing with other forms shows that Batavia’s service is rather exceptional. Thank you very much.
9 June 2025
Unprompted review
Delivery was ok
Delivery was ok.
A minor note: Packing for the ordered part was very oversized. This should be improved.
26 May 2025
First result of usage in swimming pool are promising
Fast delivery. Twin brush does what is promises.
2 June 2025
Big Box for small goods
Big Box for small goods, sent with DPD who was not able to deliver to me or neighbour, so i had to get it at dpd-store.
30 May 2025
Missing recharger in my order
I ordered a rechargeable 12V battery plus recharger for my cordless screwdriver (this package is offered on the website) but only the battery without recharger was delivered to me. My complaint on the contact page is ignored. I didn't get any answer until now
27 May 2025
Reply from Batavia B.V.
Hi,
we are sorry to hear that you had to wait a long time for a response from us.
We have just responded to your email and hope to resolve it with you soon!
Kind regards,
Jesse - Batavia service team
You didn’t answer mij mail
You didn’t answer mij mail. The product is not functioning good.
26 May 2025
Reply from Batavia B.V.
Hi,
Our apologies for the late response to your e-mail.
We have just responded to your email. You will receive a new product.
With kind regards,
Jesse - Batavia serviceteam
Still waiting for delivery
Still waiting for delivery, waiting for 7 days now. Starting to think I’ve been scammed.
26 May 2025
Reply from Batavia B.V.
Hi,
I am sorry to hear that you had to wait a long time for the delivery.
However, I see that your package was delivered yesterday by delivery service DPD.
I would like to wish you much pleasure with your Batavia Joint Brush :)
Kind regards,
Jesse - Batavia service team
Real good customer service!
27 May 2025
Unprompted review
Bad customer service and promises not yet fulfilled
I bought a Twinbrusk which was shipped and received on time. After 90 seconds of work the brush stopped working. I contacted the after-sales service to get a refund or a replacement, they asked me for a video and, after watching it, they replied that they were aware of the problem and that, as an apology, without having to send back mine they would send me a new Twinbrush free of charge. Since 9 May, no one has replied to my e-mails and I still haven't received either a refund or the new brush.
May the 27th update:
After my review today Batavia wrote me an email asking for the address to deliver to. Thanks to Batavia for this happy end
9 May 2025
Unprompted review
Reply from Batavia B.V.
Hi,
We apologise that you have not yet received the new delivery, as there is fixed delivery.
We have contacted you via email, providing information regarding the new delivery we are creating for you. Would you please respond to this so that you still receive the product before next Wednesday?
I look forward to hearing from you.
Kind regards, Jesse - Batavia
good quality
28 April 2025
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