Baseus Reviews 275

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the product quality, highlighting features like clear sound, good bass, comfort, and long battery life in their earphones. Reviewers also appreciate the ease of use and setup for various devices, along with the fast delivery of their orders. The customer service is frequently praised for being helpful, professional, and efficient, especially when handling product recalls or issues. However, some people experienced issues with product quality, such as battery swelling in power banks or products failing shortly after purchase, and found certain items did not perform as advertised. There are also concerns regarding customer service, with some reporting difficulties in returning items, unhelpful responses, or long waiting times for replacements and deliveries.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

Quality

Consumers find quality to be ambiguous, with many praising various products for their excellent battery life,... See more

User experience

People report ambiguous experiences with user experience, with many finding setup and general use easy, even... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers having great experiences,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m really impressed with the Baseus Bowie WM02 TWS Bluetooth Earphones Stereo Wireless 5.3 earbuds! The sound quality is clear with good bass, and they’re super comfortable to wear even for long hour... See more

Rated 4 out of 5 stars

I bought a magsafe powerbank for my iphone in November 2023. In October 2025 I noticed that the powerbank didn not fit on my phone anymore and then found it was due to the battery swelling. I imm... See more

Rated 4 out of 5 stars

I like the open earbuds from baseus. Top 3 for open earbuds. The issue I have with these are Bluetooth connections and volume. I wish also they were a little longer for fitting. I enjoy app look and... See more

Rated 2 out of 5 stars

Everything were alright till warranti void and power bank expanded(it looks like its going to explode) also by ruing my device which were used to charge it.


Company details

  1. Electronics Store

Written by the company

Baseus stands for “Based on Users”, a consumer electronics brand creating seamlessly practical and aesthetic products, that integrate design, research and development, production, and sales. Our product catalog covers chargers, audio, lights, home appliances, car accessories, phone protectors, and more, catering to the authentic demand of over 300 million users worldwide.


Contact info

3.3

Average

TrustScore 3.5 out of 5

275 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great earbuds MA10

Great earbuds! I got the MA10 wireless earbuds for my husband and myself about a year ago. Excellent quality at a reasonable price!

24 July 2024
Unprompted review
Rated 1 out of 5 stars

@baseus pls help.

@baseus pls help.
i just bought the 30k battery bank and i used it to charge my mac book and then i unplugged it from my computer and it the battery bank doesnt turn on ever since i unplugged it from my mac.the battery bank is less than 24 hours old and its dead.
pls help

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Baseus makes great products and sells them for great prices.

I bought a BladeHD battery pack several months ago. The product is sleek and well designed. It holds enough power to recharge my smartphone several times. It came in so handy during a three day power outage at the end of May, I bought a second one. The price point is excellent and the product arrived at my front door in a timely manner once I ordered it.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

I was wrong

I was wrong, I had low expectations from the Baseus product line, especially since I had not heard about them before and the price was at a value price point. The durability is excellent and the sound quality is very good (punches above its weight class).

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Warranty

My power bank got destroyed at work and the warranty process was so simple and easy and I had a new power bank on the way within less than 24 hours.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Got these headphones as a late fathers day…

Got these headphones as a fathers day gift for my dad. His old headphones were busted and taped together and he always blasted his music so he couldn’t hear the outside world. Obviously having music up that loud is unhealthy so I decided on getting him some noise canceling headphones. At first I was going to get him a pair of beats but my friend told me that these were a cheaper, better pair. She wasn’t wrong. My dad thanks me over and over again for his headphones and loves them very much. 10/10 would purchase again

27 June 2024
Rated 4 out of 5 stars

Sometimes gives you problem, but in general ok

Edit: After the initial complaint i could solve with the company.

I got some durability problems on the model M2s, but my second M10 PRO is doing quite ok, did´nt had any problems till now, and it has been 5 months

I don't recommend this to anyone. The headphones have good sound quality but terrible durability. I've bought 6 headphones from Baseus already, and none lasted more than 4 months. The last two were especially worse: one didn't arrive, and the brand simply stole my money without delivering the product, and the second one that did arrive lasted exactly 5 days before the right side burned out. Avoid them!

29 May 2024
Rated 1 out of 5 stars

Baseus A3 car vacuum problem wiht Baseus

I bought a Baseus A3 vacuum from AliExpress, which keeps turning on and off, after the first minutes of usage. I contacted AliExpress and Baseus customer support, with videos and photos.
Baseus didn't take any responsibility for their faulty product, although, with a quick web search, many people face problems with this particular product.
I will not buy again any Baseus products in the future!

25 April 2024
Unprompted review
Rated 1 out of 5 stars

Warning Don't buy from this Company

Warning Don't buy from this Company. The company isselling through AliExpress. I have bought a rather expensive Baseus Super Energy Max Car Jump Starter.
I have used it once to start a Car and twice to charge my Phone. That's it! Now it doesn't work any longer. It can't be charged. There is 24 month warranty. But Baseus now tells me that they only replaces an item witin the first month. They won't pay for shipping for a repair. Wich is a violation of consumer rules in Europe. Latest they have asked me to commit fraud with return shipping, to get cheaper shipment.

7 May 2024
Unprompted review
Rated 1 out of 5 stars

Almost lost their lives

My Nephew purchased a Baseus Magnetic power bank battery 6000mAh wireless portable charger. On March 9th the charger caught on fire in my sisters car while my nephew and his sisters was in it. The car was engulfed with flames causing them to have to jump out of the moving car. And now she is without a car and her kids are injured and traumatized. And almost cost them their lives. I wish I could post pictures. Don’t buy from this company!!

9 March 2024
Unprompted review
Rated 1 out of 5 stars

This is a review on Baseus Encok WM01.

This is a review on Baseus Encok WM01.

The performance of these earphones are very very poor. I received the Encok WM01 as a gift from one of the schools where I volunteer. I started using them a week back. First few days it worked fine then the right earbud has stopped responding. It shows the red charge indicator and then white when it completes charge but that is all. It does not light up outside the box and no sound. That too within a week of starting to use.

12 March 2024
Unprompted review
Rated 1 out of 5 stars

Avoid Baseus - experience with wedge shaped 11 port hub

Prior to my order i sent Baseus a mail if the 11-port hub with a double screen port was compatible with my laptop and they answered: yes it is 100%. After that i ordered a 11 port hub with 2 screen ports and some classic usb ports. None of the ports except the screen ports worked and i wrote the support. My guess a short cirquit somewhere inside the cabinet. They told me to test with an usb-c power supply, which i did with normal usb net adapter, still not working. Then they asked me to send them a video to illustrate the problem, which i did. After that they asked again me to use a power supply with 100 watt. I went to a store and and bought one (it was almost as exepensive as the hub itself). I tried it and it still did not work. The summary of this... dont wast your time and money on this company. After several mails they send me a refund but less than i payed probalbly due to different exchange rates back and forth. Avoid Baseus. One of the worst companies i have dealt with ever.

31 January 2024
Unprompted review

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