BaseReps Reviews 

34
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

shipping was held up by carrier but customer service was excellent….offered me a free tshirt, but they ended up agreeing to send me LV sandals instead! Will buy from again

Rated 1 out of 5 stars

I bought from them and and the order says processing and it has been for the past 18 days i try to email them to know how i can track my package and the emails and phone number dosent work and i would... See more

Company replied

Rated 1 out of 5 stars

my shoes didn’t even look near real the nike check mark wasn’t even on the shoe and the air force metal plate that’s normally on the laces didn’t even come with that

Company replied

Rated 5 out of 5 stars

Very high quality, shipping a little slow, but I am very impressed by the overall quality of the shoes. Would definitely order from Base Reps again.

Company details

  1. Clothing Store

Written by the company

Welcome to BaseReps, where we redefine affordable fashion. At BaseReps, we understand that style should never come with an extravagant price tag. That's why we're committed to offering a curated collection of high-quality shoes, bags, and clothing that capture the essence of top brands while ensuring affordability. Our extensive range of stylish products allows you to explore new possibilities and elevate your fashion game without breaking the bank. We believe that everyone deserves to experience the joy of owning premium fashion items, and that's why we've made it our mission to provide you with the best shopping experience possible. At BaseReps, you'll find more than just a store; it's a place where you can discover your unique style, express yourself, and have fun while doing so. Our dedication to quality and affordability sets us apart, and we take pride in being your premier destination for all things stylish. Whether you're in search of the perfect pair of shoes, a stylish bag, or trendy clothing, BaseReps has you covered. Join us on this fashion-forward journey, where luxury meets accessibility, and your style aspirations become a reality. Shop with confidence at BaseReps and elevate your style today.


Contact info

2.8

Average

TrustScore 3 out of 5

34 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.8

All reviews

(34)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

İnsulted

}
Your behavior is completely unacceptable and unprofessional.

The product is listed on your website for 49 USD, yet you demanded 400 EUR via WhatsApp. When I questioned this discrepancy, you responded with insults such as “s*ck off” and “we do not work with beggars.”

This conduct is abusive, misleading, and potentially fraudulent. I have kept screenshots of all communications as evidence.

If necessary, I will report this case publicly and to relevant consumer protection platforms and fraud monitoring services. I will also share my experience on Trustpilot and other review platforms so that other consumers are aware of this behavior.

I strongly advise you to reconsider how you communicate with customers and clarify your pricing practices

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Bought a pair of white airforce 1s…

Bought a pair of white airforce 1s this is a genuine review I ordered 4 days a go I've heard absolutely nothing they took the payment out of my account which means they know about the purchase of course they have not responded to a single email luckily I only spent 40quid as a tester if they was genuine I would have bought a lot more as the prices are good shame really but yeah don't order much better more trustworthy sites

19 November 2025
Unprompted review
Rated 1 out of 5 stars

no tracking code & package not arrived Never arrived

shipping time is slow not revived a tracking number like stated and slow support when needed its been almost 3 months since I've ordered and not revived a tracking code after they promise 8-13 day shipping Also there support gmail dose not work and customer care dose not seem too reply too your email DO NOT BUY FROM HERE THE SITE IS A SCAM 👍
Also as shown they replied with an email which dose not show as a real email

26 December 2024
Unprompted review
BaseReps logo

Reply from BaseReps

Please contact us via info@basereps.com so we can investigate your order. Don't worry, you're in safe hands! It’s possible that our email with your tracking number went to your junk/spam folder, so please check there as well. We’re here to help and will make sure you get the support you need. 🙏📦

Rated 1 out of 5 stars

Bad contact and delivery

I bought from them and and the order says processing and it has been for the past 18 days i try to email them to know how i can track my package and the emails and phone number dosent work and i would like if they would send me my tracking id so i can atleast know where and when im getting my package so far not a good experience. I would like to hear back asap or atleast get my money back

16 December 2024
Unprompted review
BaseReps logo

Reply from BaseReps

Your order has been delivered. We have already contacted you via email with the details. Please check your inbox, and let us know if you need any further assistance. 😊📦

Rated 1 out of 5 stars

Shipping

No contact and very long shipping

14 November 2024
Unprompted review
BaseReps logo

Reply from BaseReps

Apologies for the delay! Your order is being prepared and should ship within 2 days. You'll get a confirmation email once it's on the way. Thanks for your patience!

Rated 3 out of 5 stars

I like the quality of the shoes

I like the quality of the shoes. The Problem is that the size is a little to small than the normal original shoes. And at the beginning i couldnt ask for the delibery status because every email that you have doesnt work. I needed to wait of your email i didnt know that.

12 November 2024
BaseReps logo

Reply from BaseReps

Thank you for your feedback! We’re glad you like the quality of the shoes. I’m sorry to hear about the sizing issue and the difficulty in reaching us. We’ll look into improving our email communication to avoid such situations in the future.

Rated 3 out of 5 stars

I don't know about if i schould buy…

I don't know about if i schould buy some is there a extra Zoll Price to Austria

17 October 2024
Unprompted review
BaseReps logo

Reply from BaseReps

Thank you for your question! There is no extra Zoll price for orders shipped to Austria. The price you see at checkout is the final amount. Let us know if you have any other concerns!

Rated 1 out of 5 stars

I ordered a pair of white shoes over a…

I ordered a pair of white shoes over a month ago and still haven’t received them. I’ve tried to call and email but the numbers and emails are invalid. I would like to at least know the details on my shipping.

10 September 2024
Unprompted review
BaseReps logo

Reply from BaseReps

Thank you for reaching out, and we apologize for the inconvenience. The white sneakers you ordered were unfortunately out of stock, and we did try to contact you but didn’t receive a response. A refund has already been processed, so please check your bank account. If you have any other questions or concerns, feel free to contact us directly. We’re here to help!

Rated 2 out of 5 stars

I have waited like 1 month for my reps…

I have waited like 1 month for my reps and still havent got them. How long do i need to wait?

27 September 2024
Unprompted review
BaseReps logo

Reply from BaseReps

Thank you for your feedback. We sincerely apologize for the delay. We had reached out to inform you that one of the items was out of stock, but unfortunately, we didn’t receive a response. That’s why we issued a refund. Please feel free to contact us if you have any further questions or need assistance with another order!

Rated 5 out of 5 stars

Got my order super happy with the…

Got my order super happy with the quality and the chat support was really helpful thanks again!

18 September 2024
BaseReps logo

Reply from BaseReps

Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of your order and that our chat support was helpful. We truly appreciate your feedback and look forward to serving you again in the future!

Rated 1 out of 5 stars

Worst customer service.

Worst customer service.. they lie and tell you they will fix the problems with your order but then send it to the wrong address and they won’t refund the money.. horrible company

8 September 2024
BaseReps logo

Reply from BaseReps

We apologize for any inconvenience. The initial shipping issue was due to the incorrect address provided, which we promptly updated, and the package was successfully delivered as per tracking.

Refunds require a product return, but we haven't received it yet. We're happy to assist with the return process to resolve this.

Rated 5 out of 5 stars

Very high quality

Very high quality, shipping a little slow, but I am very impressed by the overall quality of the shoes. Would definitely order from Base Reps again.

27 June 2024
Rated 5 out of 5 stars

excellent store

the bags are of good quality and the sellers are very serious people!!!!! I recommend this store and will recommend others!!!!

12 June 2024
Unprompted review
BaseReps logo

Reply from BaseReps

Hi Christine,

Thank you for your wonderful review! We're delighted to hear that you're happy with the quality of the bags and our service. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future!

Rated 5 out of 5 stars

Air Force 1

I ordered air force 1 and they came fast and have a good quality.
Thank you !

10 June 2024
BaseReps logo

Reply from BaseReps

Hi Sel,

Thank you for your great review! We're glad to hear that your Air Force 1s arrived quickly and that you're pleased with the quality. Enjoy your new sneakers!

Rated 1 out of 5 stars

No contact to me

No contact to me, very long shipping.

6 May 2024
BaseReps logo

Reply from BaseReps

Dear Tom,

Thank you for your feedback. We apologize for any inconvenience.

Communication: We've responded to all your emails, provided three tracking numbers, and sent an update last night.

Shipping Times: Our shipping policy includes a 2-7 day handling time before shipment. Delivery to Europe typically takes 7-14 days, which we informed you of when you placed your order. Your order is on its way.

We appreciate your patience and are committed to your satisfaction. If you have any further questions, please contact us.

Thank you for your understanding.

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