Baselayer Ltd Reviews 

It’s been weeks since I ordered my item and it still has not arrived. I had to chase the company for the tracking number rather than them provide it to begin with, so I received this a week after making the purchase. Customer service have now stopped responding to me after I requested that they chase the courier and/or refund me the purchase as the time for when I needed it has passed and there is no sign that it will arrive. I can understand that this may be a courier issue but other companies do their best to ensure a positive customer experience and work with you to achieve that. This company has not.
Edit: Just because the company does not like negative feedback, it has tried to diminish my experience by labelling it ‘ false’ in emails since my review, confirming the poor customer service.
- The actual tracking information from Royal Mail states that it has not been delivered so it has not been delivered (despite the company insisting that it has delivered to my door!) The tracking literally says its at the depot! So I am physically unable to check the ‘post room’ because 1. We do not have one and 2. It is still with the courier.
I’ve been told that I have been refunded but I have yet to see this in my account.

Competitive price and prompt free delivery

100% Recommended. It's a pleasure to deal with an online company that you can talk to an actual human being and get great advice. I dealt with Phil and he was spot on with my enquiry. He helped me choose a range of warm weather gear for the forthcoming winter golf season. I will definitely be recommending them to all my friends and family.

I ordered from Baselayer some socks for my brother in Germany (Xmas present).

The order was processed quickly and although the postage was expensive £9.99, at least my brother would be happy with his present.

My brother had to pay a further 9 Euros when the package arrived.

I understand now that there can be additional charges when you receive a parcel abroad, but this must have been the most expensive pair of socks ever!!!

I just think Baselayer should have made this known before I purchased that it could incur further charges.

£9.99 delivery
€9 on collection

Ordered twice from Baselayer.co.uk so far. Both items arrived pretty quick. Packaging was OK for the items I have ordered. Items as described. The website is updated quiet often so can’t order the items that are ”out of stock” - that’s a huge plus for me. Not the cheapest but do not charge the delivery. Even on item worth £19,60. Will definitely buy again from Baselayer.co.uk.

Excellent service & Products.

These guys really know what they are talking about. You can speak to a real person and get good advice. Communication is clear and they do as they promise.

Baselayer are price competitive as far as I can see, but I don't care if suppliers cost a few quid more anyways, from my point of view saving a fiver here and there is a total waste of time anyways, personally I value helpful advice and talking to somebody with relevant experience much more important.

Highly recommended & rare 5 stars from me.

I live in Denmark, Baselayer is in England.
The service was great. I could chance the color in a special offer, they answered really fast on my e-mails, a Under Armour Heatgear wasn't in stock (they told me monday), but after a couple of days they got it and sent my order wednesday and i got the package today (friday). only two days after they sent it. Great service..

What a experience.