Barnstaple Equestrian Supplies Reviews 

118
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly local staff for being exceptionally welcoming, helpful, and knowledgeable during their visits, ensuring a pleasant atmosphere. Consumers also deeply appreciate the impressive range of quality products, competitive pricing, and remarkably fast delivery times for all online orders. Some reviewers were not happy with the customer service, mentioning rude staff interactions, long waiting times, and completely unresponsive communication. A few people also experienced frustrating delivery delays with orders, unexpected extra fees, and completely unanswered emails from customer support agents. Additionally, customers noted that resolving problems required multiple calls and persistence.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Reviewers consistently highlight the... See more

Staff

Customers consistently note positive experiences with staff, describing them as always very helpful,... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable assistance from staff.... See more

Delivery service

Reviewers express high satisfaction and positive feedback about delivery service. Consumers consistently... See more

Customer service

People report ambiguous experiences with customer_service. Many consumers praise the helpful staff, wonderful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service at this gem of a local tack shop. I ordered in some boots but when they came I didn't like the cut on me - just personal preference. It was no problem at all, I was soon sho... See more

Rated 5 out of 5 stars

Bought 2 x Gallop hybrid stay dry fly rugs,1 6ft6 for my mare, 16hh id/tb and 1 6ft for my connemara pony, 14hh and a bit wide! These rugs are excellent quality 1200d waterproof bit that goes right f... See more

Rated 5 out of 5 stars

We love a trip the Barnstaple Equestrian supplies. Always super helpful, this time we needed help finding a fly mask for pony. After 2 attempts in other shop the assistant suggested a mix and match of... See more

Rated 5 out of 5 stars

We were delighted with the product, but when I ordered I didn't check the delivery address and it was a few days later that it was discovered to be an old address of ours. It was very easy to deal wit... See more

Company replied


Company details

  1. Equestrian Store
  2. Horse Transport Supplier

Written by the company

Despite being new to Trustpilot our equestrian business has been established since 2014. Based just outside of Barnstaple, we offer both an in store shopping experience and ecommerce service to our 30,000 plus customers. From our North Devon Tack Shop we supply animal feed and bedding to equestrians, small pet owners and small holders across North Devon. We also offer ALL you need for you and your horse. Our experienced fitters ensure the very best of fittings for your safety equipment, including riding hats, boots and body protectors. We have all the top brands for horse owners, with horse rugs, tack, rider clothing for all ages and gender. Our dedicated online team despatch over 20,000 parcels a year across our wide range of equestrian products to horse lovers across the UK. Our online chat and telephone support lines are manned by experienced horse owners and pride ourselves in offering great customer service to our customers. e


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

118 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(118)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

The service from the Lady was brilliant! Allowed us to try all the tasters and explained where each thing was produced from! Will definitely be returning.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality all round

It was quick and easy to find what I needed and order. The delivery was speedy to. The helmet was easy to adjust and fitted very well. Not used it, but I will be today. Many thanks for the excellent service.

29 May 2026
Rated 5 out of 5 stars

Had everything I wanted

Had everything I wanted. .. always obliging and helpful staff .
Lovely range of horsey items and other animals goat pig dog chicken .
And also you can even sit and have a coffee or two ..
Added bonus is the new farm shop. Just lovely thank you

26 May 2026
Rated 5 out of 5 stars

Really happy with my experience at…

Really happy with my experience at Barnstaple equestrian supplies, Excellent customer service in shop. The team were very knowledgeable and made the whole experience easy and enjoyable. Highly recommended.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

Order placed 13th April 2026 in the evening, as stated on their website orders are dispatched within 5 working days by the 22nd April (7 working days later) i still had not received a confirmation that it had been sent, that same day i received an email after i rang to chase the order, stating that they had not received it from their supplier and would not be receiving it for another 2 working days but was assured that it would be sent out same day or on the Saturday (25th) by the 27th i still had no conformation of it being dispatched. Back on the phone to chase yet again to be told it will be sent out directly by their supplier as they still had not received it, at which point I was furious as at no point during the ordering process did it say that I would have to expect such a long wait. Most disappointingly I was the one constantly ringing for updates. The lack of communication was appalling. I ended up ordering from another company, it was dispatched same day and within 24hrs was in my hands - exactly how it should be! I was offered a refund on the postage charge for sending back the item which I have sent proof of and am still waiting for. If you want to be utterly let down then this is the company for you but if you would like a quick reliable service good lord use anyone but Barnstaple equestrian.

Genuine review buy a genuine & disgruntled customer.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Bought 2 x Gallop hybrid stay dry fly…

Bought 2 x Gallop hybrid stay dry fly rugs,1 6ft6 for my mare, 16hh id/tb and 1 6ft for my connemara pony, 14hh and a bit wide! These rugs are excellent quality 1200d waterproof bit that goes right from poll to end of tail flap then rest fly sheet and has elasticated leg straps. They were best price online,customer services were helpful when I asked a question re sizing. I've mentioned sizes of horses etc as hard to know what fits as all brands seem different,so may help others to decide.

29 April 2026
Rated 5 out of 5 stars

gillian fitted my hat and boots…

gillian fitted my hat and boots amazingly, she showed me what types of boots at hat would suit me better, i was in the best hands. it was a pleasure to have my riding gear fitted by her. She 100%knows what she’s doing.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I love coming up to barnstaple…

I love coming up to barnstaple equestrian supplies. Gillys always very helpful and welcoming and nothing is too much trouble. Ive been shopping there for ages now and they have a great selection of decent stock or will order what you want if not available.
Ive always left feeling happy and satisfied that mine and the horses needs have been met.
Thank you for a great consistent service,
Lisa

30 March 2026
Barnstaple Equestrian Supplies logo

Reply from Barnstaple Equestrian Supplies

Ahh this is so lovely to read—thank you so much! 😊

We’re really glad you enjoy coming in to see us. Gilly will be chuffed to hear your kind words—she always does her best to help, and it means a lot that it shows. It’s great to know you’re happy with the range we stock (and that we can track things down when needed!).

Most of all, we love hearing that both you and your horses leave happy—that’s exactly what we aim for.

Your visits are always so enjoyable, it really does mean the world. We’ll look forward to seeing you next time you’re in!

Take care,
The Barnstaple Equestrian Supplies Team

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