Ordered on the 21st November
Ordered on the 21st November. Still not despatched. I've e-mailed with no response and can't find any other details for how to contact them. Very poor service
8 December 2021
Unprompted review
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Company details
Information provided by various external sources
A great range of top quality shoes, boots and sandals from Barbour, Dr. Martens, Timberland and many other top brands in our store. Free and fast UK delivery!
Contact info
High Street 7, EH1 1SR, Edinburgh, United Kingdom
- barnetsshoes.co.uk
2.8
Average
6 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Ordered a pair of Barbour ladies boots
Ordered a pair of Barbour ladies boots, easy online transaction and delivered within three days. Would definitely recommend, thanks.
19 November 2020
Unprompted review
I ordered a pair of boots online
I ordered a pair of boots online. There was only one boot in the box. Managed to speak to someone who promised to send out the other boot, but two weeks later I am still waiting and can’t get to speak to anyone. My emails are also unanswered. It means I have paid £80.50 for one boot. I have now got the hassle and stress of trying to get my money back. I am really not happy with the after service. Please be careful when ordering on line from this shop.
22 September 2020
Unprompted review
Nothing delivered no response…
I placed an order September 2nd on barnets shoes. Which may I add payment immediately taken and conformation received instantly. Great I thought. How wrong was I over two weeks later I have heard nothing from them at all. I have sent over 20 messages to shop@barnetsshoes and have had no reply. I rang the shop in Edinburgh who are absolutely lovely (especially Linda) they could not help enough. The people there send a number of emails including the manager. After ringing the shop again to see if they had a reply the answer was still nothing. I understand times are hard with covid as I work in a hospital but there is no excuse for this treatment. You were quick enough to take my money Goldbros! I found this is the company that owns the website. I feel in times we should help each other. Not take people's money and not send out the product you should be ashamed!! I would like to update my experience. I have given an extra two stars as per the customer service given by Laura in the accounts department. I cannot tell you how helpful she was. Laura went the extra mile to make sure ecommerce@gobros were contacted and finally shipped my order. I contacted the e-commerce department on every platform may I add and had no response in over two weeks. Thank you so much Linda in the store and especially Laura from accounts! You are a star!
16 September 2020
Unprompted review
first class experience
Faultless service quick delivery and fantastic end of season bargains have ordered twice
23 October 2018
Unprompted review
advertised items they dont have in…
advertised items they dont have in stock,took 3 days to get a refund and thats only as i emailed them, 2 days later,still showing the same items in stock,thats still not in stock, really need to update there website
13 September 2018
Unprompted review
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