Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using the refurbished process. It’s £150 for a full rewelt and rebuild. The quality is good but it’s not quite the level of quality you’d expect for such a high cost. The welt isn’t quite seal... See more
Company replied
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print. Notwithstanding this the returns were sent a... See more
Company replied
Have had 5 pairs of Barkers shoes over the past 15 years and they remain my most comfortable shoes for work and formal leisure. My brogues are back in for new soles and the quality of the renovation i... See more
Company replied
Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.6
Average
833 reviews
Replied to 69% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Barker Shoes
Thank you for your kind words.
We’re delighted to hear that you consider Barker shoes the best you’ve ever used. It’s truly rewarding to know our quality and craftsmanship are appreciated.
We look forward to serving you again in the future.
Prompt service, great repair job
Prompt service, great communication and very nice repair job. Thanks!
9 April 2026
Reply from Barker Shoes
Thank you for your kind feedback.
We’re delighted to hear that you were pleased with our prompt service, communication, and the quality of the repair. Your satisfaction means a great deal to us.
We truly appreciate your support and look forward to assisting you again in the future.
Purchased the Seb in Walnut Calf
Purchased the Seb in Walnut Calf, already have a pair of McCleans and used the sizing from them and the Seb’s were spot on.
Absolute quality shoes as always and will be getting the Glencoe later in the year for the winter.
20 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback.
We’re delighted to hear that the Seb in Walnut Calf was a perfect fit and that your previous experience with the McClean helped guide your sizing. It’s great to know you’re pleased with the quality, as always.
The Glencoe is an excellent choice for the winter season, and we’re sure it will serve you just as well.
We truly appreciate your continued support and look forward to your next purchase.
Your swift and appropriate reaction to…
Your swift and appropriate reaction to a problem.
9 April 2026
Reply from Barker Shoes
Thank you for your kind feedback.
We’re pleased to hear that you were satisfied with how your issue was handled.
We appreciate your support and look forward to assisting you again in the future.
Speedy delivery of some F@ck1ng…
Speedy delivery of some F@ck1ng gorgeous shoes - quite possibly the best I've ever owned in quality, comfort, and just overall great "OOH NEW SHOES" feel!
20 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback.
We’re delighted to hear that you’re so pleased with your new shoes and that they’ve made such a great impression in terms of quality, comfort, and overall feel. It’s always rewarding to know our customers are enjoying their purchase.
We truly appreciate your support and hope you continue to enjoy your Barker shoes.
The refurb service is recommended
The refurb service is recommended if you want to prolong the life of your shoes. As good as some cobblers can be — and even that is a challenge in parts of the country now — there is simply no substitute for getting your shoes back on the original last from which they were made.
9 April 2026
Reply from Barker Shoes
Thank you for your kind and thoughtful feedback.
We’re delighted to hear your recommendation of our refurbishment service. As you rightly mentioned, returning the shoes to the original last allows us to restore their shape, comfort, and overall quality in a way that is difficult to replicate elsewhere.
We truly appreciate your support and are pleased that you value the craftsmanship behind our service.
Excellent Chukka Boots
I bought a pair of Chukka boots in an unusual but appealing shade of light blue. They turned out excellent--sturdy, elegant, comfortable out of the box, and eminently wearable.
My sense is that Barker isn't as well known in America as some other top men's shoe brands. It should be.
22 April 2026
Unprompted review
Reply from Barker Shoes
Thank you for your wonderful feedback. We’re delighted to hear that your Chukka boots impressed you with their style, comfort, and quality right from the start.
We also truly appreciate your kind words about our presence in the United States. We’re proud of our heritage and craftsmanship, and it means a lot to know you feel Barker deserves greater recognition.
The shoes were way too big for the…
The shoes were way too big for the size. They were meant to be. So when I returned them, it cost me 15 pounds at the Post Office, as they do not pay for the return. If I didn't like the shoe, then it probably wouldn't have been as bad. I certainly wouldn't recommend anybody to buy them as they don't fit. The size they meant to be, I would suggest going to a retailer first. To try a size of their shoe on before ordering.And hope for the best I would say.The shoes were of lovely quality.Hope this review helped somebody else
7 April 2026
Reply from Barker Shoes
Thank you for your feedback, and we’re sorry to hear about your experience with the sizing and return process.
We always aim to provide accurate sizing and clear product information, but we understand that fit can still vary depending on the style and individual preference. Your suggestion to try the shoes in-store first is very helpful, and we appreciate you sharing it with other customers.
We’re glad to hear you liked the quality of the shoes, but we’re sorry that the sizing issue and return cost caused frustration. Your comments have been noted, as we are always working to improve both our products and customer experience.
Thank you again for taking the time to share your review.
Good quality shoes
Good quality shoes, the size chart link didn’t work so I ordered the wrong size. When sent back they took very little time to send a replacement. Customer service was good.
7 April 2026
Reply from Barker Shoes
Thank you for your feedback and for choosing Barker Shoes. We’re delighted to hear you’re pleased with the quality and our customer service.
We sincerely apologise for the issue with the size chart link, but we’re glad our team was able to resolve this quickly and provide a replacement. Your experience is very important to us, and we truly appreciate your understanding and support.
Quality and style is what made me buy…
Quality and style is what made me buy them, it’s now my third pair now with the SEB Line.
the only problem I have is the insoles are bit hard, lack of comfort as the feel hard to walk on and don’t take shape of you feet and feel a bit flat when walking in all day not like trainers insoles but suppose I can change out the insoles for a comfortable pair but should they be included already for the price but that’s my opinion
7 April 2026
Reply from Barker Shoes
Thank you for your continued support of Barker Shoes and for choosing your third pair from our SEB line. We’re delighted you value the quality and style.
We’re sorry to hear the insoles felt firm and appreciate your feedback on comfort—it’s something we’ll certainly take on board.
Reply from Barker Shoes
Thank you for your feedback and for choosing Barker Shoes. We’re delighted to hear you’re pleased with the quality and truly appreciate your support.
Amazing shoes
Amazing shoes , very elegant classy and comfortable. Price maybe a bit high but quality is very good. Quick Delivery and returns very easy
7 April 2026
Reply from Barker Shoes
Thank you for your kind feedback and for choosing Barker Shoes. We’re delighted to hear you found the shoes elegant, comfortable, and of great quality.
We appreciate your thoughts on pricing and are pleased that our delivery and returns service met your expectations. Your support means a lot to us.
Reply from Barker Shoes
Thank you for your kind words about Barker Shoes. We’re delighted to hear you’re pleased with both the product and our communication. Your support means a lot to us, and we look forward to serving you again soon.
Reply from Barker Shoes
Thank you for your kind words. We’re glad to hear you’re happy with both our shoes and service. Your support means a lot to us, and we look forward to serving you again.
Go away!
Great shoes, excellent service in store, but for goodness sake get your marketing team in a room and tell them to slow down on the email! I’ve unsubscribed and you’ve still emailed me for a review! Well here it is. I won’t be buying Barker again because of the email barrage.
15 April 2026
Reply from Barker Shoes
Thank you for your feedback and for your kind words about our shoes and in-store service. We’re sorry to hear that our email communication has been overwhelming and that you’ve still received messages after unsubscribing. That is not the experience we want for our customers. We take this seriously and will review our communication settings to ensure it’s properly addressed. We appreciate your honesty and your past support.
Brilliant comfortable shoes with a…
Brilliant comfortable shoes with a fabulous service. I’ll be making another order soon .
10 April 2026
Reply from Barker Shoes
Thank you so much for your wonderful feedback. We’re delighted to hear you’re happy with both the comfort of your Barker shoes and our service. We truly appreciate your support and look forward to your next order!
The boots I purchased look and fit…
The boots I purchased look and fit perfect. Great service also.
16 April 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback!
We’re delighted to hear that your boots fit perfectly and that you’re happy with their look and quality. It’s also wonderful to know you had a great experience with our service.
Your support means a lot to us, and we truly appreciate you choosing Barker Shoes.
Suede monk strap
I ordered a suede monk strap and it arrived as expected. Good quality, perfect fit. They look great, and are comfortable.
18 April 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback!
We’re delighted to hear that your suede monk strap shoes arrived as expected and that you’re pleased with the quality, fit, and comfort. It’s great to know they’ve made a strong impression.
We truly appreciate your support and hope you continue to enjoy wearing them.
Comfortable and well made
Once again the valiant shoe is comfortable and well constructed.
Regrettably since, after many years of use, my red version is finally showing signs of damage, the colour is no longer available so cannot be replaced.
21 April 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re pleased to hear your Valiant shoes have been comfortable and well made over the years.
We’re sorry the red version is no longer available and appreciate your understanding. Please feel free to reach out if you’d like help finding a similar alternative.
shoes look great on but heel region is…
shoes look great on but heel region is not padded enough and have caused blisters . Fabric is too rough
7 April 2026
Reply from Barker Shoes
Thank you for your feedback, and we’re sorry to hear about the discomfort you’ve experienced.
We appreciate your comments regarding the heel padding and material texture, and we will ensure this is shared with our product development team for review. Customer comfort is very important to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.