BarkBox Reviews 8,560

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the durable and cleverly designed toys and delicious treats that keep their dogs excited and engaged. Many people appreciate the excellent customer service, noting the team's responsiveness, helpfulness, and willingness to resolve issues and customize subscriptions to fit their pets' specific needs. However, some customers also noted occasional issues with the delivery service, including missing boxes, delayed shipments, or receiving items in damaged packaging. A few other people also felt that the toy quality was not always suitable for super chewers, despite selecting that option, and expressed dissatisfaction with the inability to cancel subscriptions easily.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers consistently praise the... See more

Quality

Clients share positive opinions on quality, with many praising the durability and clever design of toys,... See more

Subscription

Customers consistently note positive experiences with subscription services. Many reviewers express delight... See more

Customer service

Consumers generally express satisfaction with customer service, often describing it as fantastic,... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers express delight with their pets'... See more

Based on these reviews

Rated 5 out of 5 stars

BarkBox is such a fun monthly treat for our girls, and their customer service is amazing! We have been customers since 2018, and they have adjusted our plan several times as our dogs' toughness needs... See more

Rated 5 out of 5 stars

You definitely care about pleasing the pups and their owners as well. I have never seen such cute and cleverly designed toys…each one is unique and makes me smile! Our dog gets so excited whenever a n... See more

Rated 5 out of 5 stars

Since my dog was a pup she anticipates bark box every month! She is american pitbull terrier and thrives on super chewer toys. Barkbox has been a savior for those precious powerful chompers! And the d... See more

Rated 5 out of 5 stars

Quality toys and treats at an affordable subscription price. Delivery is always quick and the company has done a great job of making small changes on their end to keep their prices down. Also like th... See more


Company details

  1. Animals & Pets

Written by the company

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Scout's Honor Guarantee

We guarantee 100% Happiness

We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Bark box

Bark box always listens and keeps their word. My dog's love their products and I love their customer service!!

19 March 2026
Rated 5 out of 5 stars

Great service!

Your Customer Service team was very responsive to my request. Ezra was able to answer my questions to my satisfaction.

19 March 2026
Rated 5 out of 5 stars

My daughter lives far away from me…

My daughter lives far away from me right now. So it’s nice that I was able to get the bark box for her dog. We FaceTime each month when they receive it and enjoy that time together. Her dog gets so excited when the package arrives and enjoys all the toys and treats. It helps me feel more connected while we are apart.

19 March 2026
Rated 5 out of 5 stars

Always fun and Safe

The toys are always fun and creative . The creators took into consideration that dogs love of squeaky toys and made them extra safe for the dogs. I always recommend bark box to pet parents when I meet them.

19 March 2026
Rated 5 out of 5 stars

I responded to a survey and made a…

I responded to a survey and made a suggestion about one item in my box that wasn’t working for me. I got a personal response within a couple of days telling me that they were replacing that item and adjusting my box moving forward. Outstanding customer service!!!

19 March 2026
Rated 5 out of 5 stars

Excellent selection of toys and treats

Excellent selection of toys and treats. My pups absolutely loved getting their box each and every time. Toys were very sustainable and now I have an excessive number of toys in my house because they have not destroyed them all

19 March 2026
Rated 5 out of 5 stars

My dog is a super chewer and…

My dog is a super chewer and adjustments were made so she receives the toughest toys. It has made a big difference. The customer service is very responsive and helpful. I was going to end my subscription after 6 months, but now I will be keeping it. The toys are great and the add ons each month are a fun way to engage my puppy more.

19 March 2026
Rated 5 out of 5 stars

Outstanding Customer Service

I have never done business with a company with the outstanding customer service that Bark has. I was in customer service for 30+ years and would have given anything to have my people as good as yours. I have spoken to or had conversations with several of your employees and i could not say anything negative about a one.

19 March 2026
Rated 5 out of 5 stars

Charlie and Toby love Bark Box

Charlie and Toby love Bark Box! It took a few times to figure out what they couldn’t destroy in less than a minute! Now everything we receive is tough enough to hold up to aggressive chewers! And, they get so excited when we tell them their Bark Box has arrived!!!

26 March 2026

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