BarkBox is such a fun monthly treat for our girls, and their customer service is amazing! We have been customers since 2018, and they have adjusted our plan several times as our dogs' toughness needs... See more
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At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.
Scout's Honor Guarantee
We guarantee 100% Happiness

Contact info
United States
- happyteam@bark.co
- barkbox.com
Replied to 98% of negative reviews
Typically replies within 24 hours
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Love the customization!…
Love the customization for my pup and the quality of each item!
Bark box
Bark box always listens and keeps their word. My dog's love their products and I love their customer service!!
They understood that im goin thru rough…
They understood that im goin thru rough time right now
Great service!
Your Customer Service team was very responsive to my request. Ezra was able to answer my questions to my satisfaction.
My dog loves his bark box!
My dog loves his bark box!! The treats and toys are amazing!!
Lucy 🐕 enjoys the sticks that have been…
Lucy 🐕 enjoys the sticks that have been in her box the last several months. She does not eat any other treats.
Always high quality
Always appreciate the well-made toys and excellent treats that our dogs love.
My daughter lives far away from me…
My daughter lives far away from me right now. So it’s nice that I was able to get the bark box for her dog. We FaceTime each month when they receive it and enjoy that time together. Her dog gets so excited when the package arrives and enjoys all the toys and treats. It helps me feel more connected while we are apart.
Always fun and Safe
The toys are always fun and creative . The creators took into consideration that dogs love of squeaky toys and made them extra safe for the dogs. I always recommend bark box to pet parents when I meet them.
Awesome toys & fantastic staff!
Toys are awesome & the staff has been fantastic! Such a variety and the creativity is just amazing!!!
I responded to a survey and made a…
I responded to a survey and made a suggestion about one item in my box that wasn’t working for me. I got a personal response within a couple of days telling me that they were replacing that item and adjusting my box moving forward. Outstanding customer service!!!
Excellent selection of toys and treats
Excellent selection of toys and treats. My pups absolutely loved getting their box each and every time. Toys were very sustainable and now I have an excessive number of toys in my house because they have not destroyed them all
My dog is a super chewer and…
My dog is a super chewer and adjustments were made so she receives the toughest toys. It has made a big difference. The customer service is very responsive and helpful. I was going to end my subscription after 6 months, but now I will be keeping it. The toys are great and the add ons each month are a fun way to engage my puppy more.
Outstanding Customer Service
I have never done business with a company with the outstanding customer service that Bark has. I was in customer service for 30+ years and would have given anything to have my people as good as yours. I have spoken to or had conversations with several of your employees and i could not say anything negative about a one.
Great toys and customer service!
Great toys and customer service!
Our pups look forward to their boxes every month!!
Charlie and Toby love Bark Box
Charlie and Toby love Bark Box! It took a few times to figure out what they couldn’t destroy in less than a minute! Now everything we receive is tough enough to hold up to aggressive chewers! And, they get so excited when we tell them their Bark Box has arrived!!!
Highly responsive
Highly responsive team that is clearly dedicated to customer satisfaction!
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