BarkBox Reviews 8,560

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the durable and cleverly designed toys and delicious treats that keep their dogs excited and engaged. Many people appreciate the excellent customer service, noting the team's responsiveness, helpfulness, and willingness to resolve issues and customize subscriptions to fit their pets' specific needs. However, some customers also noted occasional issues with the delivery service, including missing boxes, delayed shipments, or receiving items in damaged packaging. A few other people also felt that the toy quality was not always suitable for super chewers, despite selecting that option, and expressed dissatisfaction with the inability to cancel subscriptions easily.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers consistently praise the... See more

Quality

Clients share positive opinions on quality, with many praising the durability and clever design of toys,... See more

Subscription

Customers consistently note positive experiences with subscription services. Many reviewers express delight... See more

Customer service

Consumers generally express satisfaction with customer service, often describing it as fantastic,... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers express delight with their pets'... See more

Based on these reviews

Rated 5 out of 5 stars

BarkBox is such a fun monthly treat for our girls, and their customer service is amazing! We have been customers since 2018, and they have adjusted our plan several times as our dogs' toughness needs... See more

Rated 5 out of 5 stars

You definitely care about pleasing the pups and their owners as well. I have never seen such cute and cleverly designed toys…each one is unique and makes me smile! Our dog gets so excited whenever a n... See more

Rated 5 out of 5 stars

Since my dog was a pup she anticipates bark box every month! She is american pitbull terrier and thrives on super chewer toys. Barkbox has been a savior for those precious powerful chompers! And the d... See more

Rated 5 out of 5 stars

Quality toys and treats at an affordable subscription price. Delivery is always quick and the company has done a great job of making small changes on their end to keep their prices down. Also like th... See more


Company details

  1. Animals & Pets

Written by the company

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Scout's Honor Guarantee

We guarantee 100% Happiness

We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Toys Only

Toys Only
Since my dogs don’t always like treats , I requested toys only. I honestly can say my two grown Siberian
huskies have never destroyed any of the BarkBox toys.
They will have many tug of war sessions and hide them in their crates , but no stuffing or tears anywhere. And they are so cute!

19 March 2026
Rated 5 out of 5 stars

My pups love getting their box every…

My pups love getting their box every month no matter what type of toy is inside it's always a hit with my boys! The monthly themes are adorable. We definitely get our moneys worth with each box. I would definitely recommend this to anyone with a dog.

19 March 2026
Rated 5 out of 5 stars

My dogs love their monthly BarkBox

My dogs love their monthly BarkBox! Our box yesterday included a Silly Goose, a cute pig, a radish, a raccoon, and a giant Olly Octopus. They also had cookies and healthy snacks with pineapple. We love the themes and the corny (literally) stuffed toys!

19 March 2026
Rated 5 out of 5 stars

100% Recommended!!

We have been getting bark box for our dogs for almost 7 years. I’ve never had a bad experience with the products or the customer service. Absolutely the best company to deal with, they truly do care about their customers. We are super chewer members which I can highly recommend for the aggressive chewer. He still has a toy from his box, definitely mangled, but still intact!

19 March 2026
Rated 5 out of 5 stars

Barkbox customer service is truly…

Barkbox customer service is truly amazing. Always helpful. My dog Cabbage loves her barkbox. Every time she hears the fedex truck she is sure it’s another box. The truck goes by every day so sometimes she’s a bit disappointed. Barkbox helped make her life better by helping me to switch to an all toys box. So I can sneak out an extra toy when she is especially disappointed. Love to all the bark box staff from me and Cabbage.

19 March 2026
Rated 5 out of 5 stars

Satisfied Customers!

I can’t say enough great things about BarkBox, especially when it comes to their customer service. Every interaction I’ve had with their team has been friendly, responsive, and genuinely focused on making sure both me and my pup are happy.
What really stands out is how committed they are to satisfaction. If a toy wasn’t a good fit or a treat didn’t sit well with my dog, they didn’t hesitate to make it right with quick replacements, thoughtful alternatives, and zero hassle. It’s clear they truly care about each dog’s individual needs, not just sending out a generic box.
Their support team goes above and beyond, making you feel heard and valued as a customer. It gives me peace of mind knowing that if anything isn’t perfect, they’ll fix it right away.
Overall, BarkBox delivers not just fun and high-quality products, but an exceptional customer experience. My pup is always excited for delivery day, and I’m always confident we’re in good hands. Highly recommend!

19 March 2026
Rated 5 out of 5 stars

I have 2 happy dogs

I have 2, 50 lb dogs. They LOVE their monthly goodies. One of them lays on the couch and squeaks away.

The other bounces around and wants to play.

The treats are always a hit.

I’m really happy with the price and what we get. I’d definitely pay more for the same things at Walmart without the convenience of delivery!

19 March 2026
Rated 5 out of 5 stars

My girlie Blue

My girlie, Blue, LOVES her bark box! Every month brings something new and exciting.
The customer service is outrageously good - they practically fish for complaints and then make them right. It’s bananas!

19 March 2026
Rated 5 out of 5 stars

We have been getting barkbox for 6…

We have been getting barkbox for 6 years! Fantastic at picking the right toys for my Lab. We had 2 issues that were resolved right away. One treat upset his belly, they reshipped him another option.

And one time they duplicated a toy, and totally resent another one out! He is obsessed with his Doggy bag every month!

19 March 2026
Rated 5 out of 5 stars

The toys are made very sturdy.

We have been receiving our Bark Box for months..... now every time we get a box from delivery Charlie jumps on the couch thinking it's his, we love it!! Charlie & Piper love the treats. The toys are very well made, they look forward every month for their box!!

19 March 2026
Rated 5 out of 5 stars

Long Time Pack Members

BarkBox is such a fun monthly treat for our girls, and their customer service is amazing! We have been customers since 2018, and they have adjusted our plan several times as our dogs' toughness needs changed. High quality treats and adorable theming. We love being pack members!

19 March 2026

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