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1.5
41 reviews
No recent history of asking for reviews
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Replied to 2% of negative reviews
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I ordered UK 6.5 baretrail 'leather' boots, which took ages to arrive. They sent the wrong size ( more like 8.5) pretty sure they are PU not real leather. And they will not refund or exchange!!
Do not buy from this company. The boots seem poor quality too...
Ordered shoes size 37, got size 42, they refuse return or refund. 54,90 €.
Scandalous.
DO NOT BUY FROM THEM!!!!
They are a Chinese company not Spanish selling absolutely rubbish plastic shoes of the lowest quality & definitely not leather
Absolutely tragic customer service. I bought two pairs of shoes back in June, unfortunately they took longer to arrive than I was expecting and have left for Australia so I was unable to pick them up from the store. I then got in contact with customer service and they said they don't provide refunds when the items are shipped back. That was fine so I just wanted them shipped back to the original adress and not a pick up location. I then obviously forgot about the shoes and have not received a single email from them. I contacted them again recently and was first ignored for 10 days before even getting a response. I was told that they apparently sent me an email back in July which must have ended up in my junk folder. Because I never supposedly replied and they never followed up when I messaged them recently they said it's too late to re ship the parcel or process a refund. I literally paid for those shoes and it's impossible to put another parcel together to re ship? Genuinely terrible and short customer service. Avoid this company like the plague.
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