Barcelona IVF - Clínica de Fertilidad Reviews 40

I was truly impressed by the quality of care provided. The staff were professional, attentive, and genuinely compassionate throughout my visits. From the initial consultation to the follow-up, everything was handled efficiently and with great respect for my comfort and concerns.The medical team took the time to explain each step clearly, ensuring I understood my treatment options and next steps. Their calm and reassuring attitude made a stressful situation much easier to manage. I am deeply thankful for their expertise and kindness, and I highly recommend their services to anyone seeking reliable and caring medical support. A special thanks to Maev and her team.

This clinic has modern installations, which are nice and comfortable, plus, the staff takes care of you, not as a number but as a sensitive human being, which gives to the experience a pleasant memory.

They were very welcoming. We felt very well taken care of during the whole experience. We came in from a different country. Using English was not a problem. They always responded quickly by email. We would recommend them to anyone who need the services they provide.

The clinic is very dedicated to the patient, they are focusing on your needs and what really matters in order to achieve your goal. They took care of me after an attempt in another clinic and after following their procedure the IVF worked at the first time. They are really nice people and also very important they are speaking a lot of languages, so you can feel comfortable and understood. When you are dealing with this path, being understood helps a lot. Thank you all for your work, your kindness and your support.

My experience with Barcelona IVF has been excellent.
From the very first contact, I felt listened to, supported, and cared for at every stage of the process.
The medical team’s approach was impeccable — kind, clear, and deeply human. Communication was constant, both with my doctor and my medical assistant, who always responded quickly and with empathy. I never felt like just a number, but a person with a story and a dream.
Every procedure was explained in detail, every medical decision was well-reasoned and adapted to my situation, and at all times I felt the peace of mind of being in the hands of a team that truly knows what they’re doing.
Today I can say that, thanks to them, I fulfilled my dream of becoming a mother, and I did it feeling supported and understood.
Thank you from the bottom of my heart to the entire Barcelona IVF team for your professionalism, your patience, and above all, your humanity. 💜

AVOID. That's all I can say. Especially if live in UK they are definitely not geared up to support you - I am not sure how well they perform for Germany and France but at least their surveys they issue for customer feedback are in those languages. They sent me a survey for feedback that I cannot read - I have asked for English issue over 3 times so they are really not bothered. Just box ticking. Very poorly organised administration/medical assistants when they are supposed to be supporting you through a very expensive, emotional and physically draining experience - and you are meant to be as relaxed as possible. The first time I attended the clinic they did not know what I was there for - as the desk staff had not been notified - despite me having an appointment and flying from UK. I was given blood tests after much explaining why I was there but told to come back the next day - where I waited around for 3 hrs. The desk staff advised they didn't have my forms so made me fill them all in again. (This happened again when I visited in March 2024 for transfer) I was put in an examination room by a non English speaking person who instructed me to take all my clothes off - then she disappeared and the doctor came in, I was not told what was happening - but the door was open so people walking by could see me naked, no apology, no discretion. I should have given up then. At the transfer in March 2024, again they had lost my signed paperwork. I was treated by a different doctor - this was a shock as I had understood I would be treated by Dr Olivares. There was no update or information. The cycle was unsuccessful. I returned in June 2024 for 2nd attempt at embryo transfer. There was no continuity in the 'medical assistants' who changed between over 3 assistants dependant on who was on shift, those who were supposed to be 'supporting' me - at least 2 left their employment at the clinic without me even being notified, it would not have taken much to say 'A' has now left 'B' will be your new contact - I just got a different person no explanation. They constantly chase you for payment - but can take over 3 emails for them to confirm they have received this payment - once they have your money you are not a concern. They are impersonal and often send emails without even your name, very abrupt - you are just a number. There is a lack of understanding/care of what you are going through and very little support. I was advised it was extremely important following positive result to have Lubion injections - yet the prescriptions they wrote for me were only any use in Spain - insufficient for UK. The medical assistants did not seem able to grasp this and you could not get past them to speak to a Doctor. Not once did I get to speak to a doctor. Email after email to the assistants in desperation with no response. I was turned away with their prescriptions from 7 different pharmacies in UK desperate and had a few days dose left being given same answer it needs to be in English, it needs to have the prescribers name on it (Dr Olivares) it needs to have the clinics address on it, it needs to state how many vials and the measure in millilitres, it needs to have the patient's address on it - they should have known this. All this added further stress when you have a glimmer of hope that you are pregnant and know that you need this drug. The clinic do not understand how restrictions and laws work in the UK - and this is where you will be let down- they just do the transfer and send you packing - if you don't get all the drugs you need before you leave Barcelona, and take them home with you, you will have hard work and stress on your hands! I was even told to speak to my gynaecologist - they do not seem to understand that when you have had treatment out of the NHS doctors are not willing to get involved - they consider that you should be supported by your clinic until past 12 weeks. When they did answer me they just told me to ring Stork online - but again the prescription was insufficient until they amended - they must know this how can they get it so wrong time and time again? Once you have a positive result they want 2 scans - like you are providing homework. I lost the pregnancy just before 3 months. Whilst I do not know what caused this I really could have done without the stress and lack of advice and support I received. I know that people may think its more economical to go abroad it might be slightly - but its not that much cheaper - and there is no price you can put on having dedicated support, being able to get hold of the doctor and prescriptions you need and no language barrier - if I can help one person be aware of these issues then its something. They make excuses that if you do not have your name on then they cannot address this review - but I have addressed them directly via email many times and they ignore or say they are sorry. The are shockingly disorganised!