Fraudulent Mess
Booked this hotel via Booking.com with a pay on arrival option and free cancellation.
This hotel has since taken three incorrect and unauthorised amounts of money from my credit card, has ignored messages and on the phone, denies taking more than one deposit. Told to "go to the bank if you have a problem"
Cancelled the hotel, as they don't seem trustworthy, not received any refunds from them OR Booking.com
Money due to be returned 2 weeks ago already.
Complete mess. Theft, fraud, being ignored and I haven't even stayed here. Glad I cancelled
