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Rated 5 out of 5 stars

Baohero is the real deal - 100% trustworthy. I’ve two separate experience with them and both experiences were amazing. Excellent communication and the goods came the next week exactly as described. Ev... See more

Company replied

Rated 5 out of 5 stars

Ive been using taobaoage for half years, receiving abt 20 parcels. All good without any problem. They always ask your instructions if there are any issues with items, shipping etc. Response is fast an... See more

Company replied

Rated 3 out of 5 stars

Fast, but my cost was 12% higher due to their currency exchange rate. Will stop using it after I find another proxy. ETA: Received my items and they were damaged. The seller packaged the items very... See more

Company replied

Rated 1 out of 5 stars

Don't order with Taobao Age, I tried ordering a very light package (under 400g) and they overcharged me for postage worth over 1kg. Not only that but when I found out that the postage was going to be... See more

Company replied

Company details

  1. Health & Medical

Information provided by various external sources

Baohero is your Trustworthy Taobao Agent offering the lowest service fee & shipping rates. Choose us to optimize your Taobao shopping!


Contact info

3.5

Average

TrustScore 3.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

They were really great and helpful

They were really great and helpful. Sent messages regularly I highly recommend using this company

13 November 2018
Unprompted review
Baohero logo

Reply from Baohero

Dear Ronald,

Thank you for your feedback, we always do our best to help our customers

Best Regards,
Taobao Age

Rated 5 out of 5 stars

So satisfying!

So satisfying!
I recommend dealing with them

24 October 2018
Unprompted review
Baohero logo

Reply from Baohero

Dear Eman,

Thanks for your review, your opinion is really valuable.

We are Pleased to be satisfied with us.

Always Hope to serve you!


Best Regards :)

Rated 3 out of 5 stars

Be aware of their exchange rate plus bad packaging

Fast, but my cost was 12% higher due to their currency exchange rate. Will stop using it after I find another proxy.

ETA: Received my items and they were damaged. The seller packaged the items very well but all packaging - including the necessary cushioning - were removed by Taobao Age. If you don't want your items to be bent and warped, then I suggest you look elsewhere for a proxy.

2 August 2018
Unprompted review
Baohero logo

Reply from Baohero

Dear Customer,

Thank you for the review. We apologize if you felt that way.

May we have your order number so that we can cross check?

To be transparent, our exchange rate (CNY to USD) reflects the ongoing market exchange rate and updated regularly. Currently our exchange rate is 0.1632 to USD or 6.13 to RMB.

Also we accept CNY if you pay using WeChat or Alipay.

We will continue to strive and give our customers a great experience with using our services.

Have a great day!

Best Regards,
Taobao Age

Rated 5 out of 5 stars

It's my first time order on Taobao and…

It's my first time order on Taobao and I have a wonderful experience with this agent. The communication is really great. They answer all my question in a short period of time. One of the thing that impressed me the most is that they pack the package very carefully. Definitely recommend and will use their service again

13 July 2018
Unprompted review
Baohero logo

Reply from Baohero

Dear Shelbie,

It's very pleased to know your valuable opinion.

we are very happy to serve you and always make you satisfied.

Thank you for your review and your nice comment.


Best Regards

Rated 5 out of 5 stars

Excellent Quality Service I have Enjoyed From Taobao Age!

Sincerely, this is the second time I'm making use of taobao age and very pleased with their service. They responded very fast and offered help at every point when needed during my dealing with them. They work round the clock 24/7 to make client comfortable.
They inspect goods before sending them to clients. What a great performance!

I will recommend them again and again!
Keep it up Taobao Age Team, you are great!

2 June 2018
Unprompted review
Baohero logo

Reply from Baohero

Hi Taiwo,

Thank you, we are always happy to serve you and wish to serve you again very soon

Best Regards

Rated 2 out of 5 stars

My order was a disaster

My order was a disaster, first of all, they said that I had to pay USD 80+ which I paid via Amazon giftcards. But hours later they said that there was a calculation mistake and I paid the $11 extra (no big deal) mistakes happen. BUT when it came to the 2nd payment for the international postage, it happened again! this time it was a $3 mistake. They gave me the same excuse. That is not an issue if you are in US, but I am living in Australia, and Amazon US giftcards are not cheap. I either had to pay the extravagant Amazon US exchange rate or the expensive conversion rate my bank charges me. Not to mention the hassle of doing 4 payments instead of 2.
I am not sure why they made so many mistakes with my order. All I had was a $8 credit in my account as a "goodwill" gesture, but seriously what's the point?

8 April 2018
Unprompted review
Baohero logo

Reply from Baohero

Dear customer

we are so sorry for this not good experience, and we promise you that we will do our best so that this not happen in the future.

Thanks for your understanding and review to push out our service to provide the best.

Best regards
Taobao Age

Rated 5 out of 5 stars

Excellent

I am very happy with Taobao Age and their service. Their 5% commission is reasonable and their exchange rate to US$ is fair. They respond quickly to messages and the whole thing is conducted on their secure website. The process is quick, simple and transparent. Their preferred method of payment is by Amazon Gift Certificates so you need to have an Amazon account. After purchase of the Gift Certificate you advise them of the certificate number and they claim it. This reduces additional costs both for them and for you.
Thank you Taobao Age. I will be happy to use your service again.

21 March 2018
Unprompted review
Baohero logo

Reply from Baohero

We are always glad to serve you

Looking forward your new order

Rated 5 out of 5 stars

Incredible experience with Taobao Age

I had an incredible experience with Taobao Age, I felt that they are very efficient and professional in what they do. You could always ask questions and the respond time is great. I would recommend it to anyone who is interested in purchasing on Taobao, as buying through them is painless and makes life so much easier.

28 February 2018
Unprompted review
Baohero logo

Reply from Baohero

We are always here to serve and help you.

Wish to serve you again soon

Rated 5 out of 5 stars

Taobaoage just made my life easier

Taobaoage just made my life easier! Thank you for being patient with all my inquiries. All my orders were complete and are in perfect condition. This is highly recommended for you have gained my trust. Thank you!

16 January 2018
Unprompted review
Baohero logo

Reply from Baohero

Thank you so much dear! we always happy to serve you.

Rated 5 out of 5 stars

Taobao Age is always patient and …

Taobao Age is always patient and responsible with my order ,and provides the high quality shipping service.
Highly recommended!

10 January 2018
Unprompted review
Baohero logo

Reply from Baohero

Thank you dear for your appreciation and kind words.

Rated 5 out of 5 stars

Highly recommended

Taobao Age offers great, convenient and responsible service for me. Highly recommended! Thank you so much and I will surely order again next time!

10 January 2018
Unprompted review
Baohero logo

Reply from Baohero

Hello TINNY! we always happy serving you in your future orders.

Rated 1 out of 5 stars

Don't order with Taobao Age

Don't order with Taobao Age, I tried ordering a very light package (under 400g) and they overcharged me for postage worth over 1kg. Not only that but when I found out that the postage was going to be so ridiculously high, I ordered a return and they only refund you half. Waste of money going with this company, I would stay away and use Superbuy.

23 November 2017
Unprompted review
Baohero logo

Reply from Baohero

Dear Seb,

thank you for your feedback. Can we ask for your order number so we can check your order details and see on how we can assist you in any possible ways, or you may get in touch with us. We are deeply sorry for the inconvenience, As our shipping rate is listed on the site: https://taobaoage.com/costcalculator

If you have any concern with the weight, you can always ask for a picture of the parcel weighting on the scale, or please send us a photo of the parcel on scale, if there is disparency in the wight, we will not only refund the difference, we will double the refund. Our packing team use an accurate scale to weigh the parcels, then the orders supervisor confirm the wight, and the shipping company will also weigh it again to make sure it’s matching the record. Hope that helps, and thank you again for your feedback.

Best regards,
TaobaoAge CS team

Rated 5 out of 5 stars

Recommended Agent!

Hi have just recently used their services and I couldn't be more happy! It's the first time I've ordered from Taobao but found it quite overwhelming, due to the language barrier, but with the help of Taobaoage everything went smoothly. They were always updating me of my order and answered the hundred questions I had with patient and understanding. Would definitely recommend TaobaoAge if you are thinking of purchasing through Taobao - best thing was the fact that they also offered Amazon as a way of payment which I found to be hassle free.

21 November 2017
Unprompted review
Baohero logo

Reply from Baohero

Hi Tatian!

We are very glad to hear that from you, and looking forward serving you in all your future purchases from China.

We always working on improving and expanding the accepted payment methods, to fulfill our customer's needs.

Best regards
Taobao Age

Rated 5 out of 5 stars

Review for taobao age

taobao age is always patient when it comes to answering inquiries! really love transacting with them ❤️ until our next one! :)

7 October 2017
Unprompted review
Baohero logo

Reply from Baohero

Thank you Latrelle! looking forward hearing from you soon❤️ Taobao Age.

Rated 5 out of 5 stars

Great experience

Great experience. Very helpful with inquiries. Highly recommended.

8 August 2017
Unprompted review
Baohero logo

Reply from Baohero

Thank you Kelvin! we always happy to answer all your questions, Taobao Age.

Rated 5 out of 5 stars

Responsive and good service

Very responsive and hassle free service. Reasonable service price and very fast shipping

20 May 2017
Unprompted review
Baohero logo

Reply from Baohero

Hi Eric!

Thank you for your review, we always glad to provide Satisfactory service for you.

Best regards
Taobao Age

Rated 5 out of 5 stars

fast shipping & perfect communication

I ordered 11 pieces at the same time & everything came very fast. The communication was perfect, the support was very nice & helpful. Overall it was a great & cheap experience. I will definitely buy from Taobao Age again! Thank you very much!

13 May 2017
Unprompted review
Baohero logo

Reply from Baohero

you're welcome dear, we are very glad to provide a good service as you wish, looking forward hearing from you soon! Taobao Age

Rated 5 out of 5 stars

Fantastic, trustworthy service

Straightforward, hassel-free, provides great communication every step of the way. Taobao Age team even checks the item to make sure it is in good condition before sending the item to you. For my item, the Taobao Age team picked up on a few imperfections and sent photos for me to review and awaited instructions on what I wanted to do with the item (return to the seller or proceed with shipping). Taobao Age is a fantastic, trustworthy agent. I would not hesitate to use Taobao Age again.

1 May 2017
Unprompted review
Baohero logo

Reply from Baohero

Thank you dear for your kind words and detailed feedback, we try to do our best to make the shopping experience from China good for you and satisfy all your needs, looking forward hearing from you soon! Taobao Age.

Rated 5 out of 5 stars

Very Dependable!

Taobao Age offers a very simple proactive approach in my purchase. They assisted me very well and helped me resolved expeditiously a problem with a certain seller. Received my goods with no issues! Thanks Taobao Age!

26 April 2017
Unprompted review
Baohero logo

Reply from Baohero

Hi dear, looking forward serving you soon in your future purchases, Taobao Age.

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