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Banqup Reviews 18

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TrustScore 2.5 out of 5

2.3

Accounting Software Company
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Company details

  1. Accounting Software Company

Written by the company

Invoicing, payments, compliance—Banqup brings it all together in one smart platform. Designed for growing businesses, global enterprises, and the partners who support them. Less admin, more action. Get paid faster, stay compliant, and keep business moving.

Contact info

2.3

Poor

TrustScore 2.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Still no answer after providing screenshots

After my earlier Trustpilot review, Banqup publicly asked me to send all outstanding issues with screenshots. I did this on 6 May. Eva from Banqup replied that she would contact support so the problems could be fixed.
Today is 19 May. I have received no substantive answer, no update and no solution.
This confirms the problem: Banqup asks for feedback, but does not appear to act on it. For a business-critical e-invoicing application, this level of customer support is unacceptable.

19 May 2026
Unprompted review
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Reply from Banqup

Sorry Ulbe for the ongoing delay.
I contacted my colleagues again and will follow up closely.

Kind regards,
Eva from Banqup

Rated 5 out of 5 stars

I had to send an e-invoice to a state…

I had to send an e-invoice to a state institution. Since I need to send e-invoices only for 1-2 times a year, this environment is always a bit unfamiliar to me. I made the invoice, but for some reason it was not sent. I asked for help. After I had communicated with the robot 2 times, a "real" person came to help, from whom I received advice and help quickly, and the problem was solved within half an hour. Thank you!!

13 May 2026
Unprompted review
Banqup logo

Reply from Banqup

Hi Inga,
Thanks for your review.
We're working very hard at improving our client support, happy we could help you with your issue!
Kind regards,
Eva from Banqup

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