Bannerbuzz Reviews 

161
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive print quality, vibrant graphics, and efficient turnaround times for their custom promotional orders. Many people really appreciate the helpful assistance when designing products and find that the final items look wonderful and professionally made. However, some customers also noted frustrating issues with customer service responsiveness, unreachable phone lines, and significantly delayed deliveries. A few reviewers experienced problems with missing parts, incorrect sizing, or receiving items that did not match their original approved proofs. Several people expressed dissatisfaction regarding unhelpful communication when trying to resolve these troublesome order mistakes.

What people talk about most

Product

Clients share ambiguous opinions on product quality and orders, reflecting a divide in consumer experiences.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a sharp division in customer experiences. While... See more

Quality

Consumers find quality to be positive, frequently highlighting excellent banners, sharp graphics, and... See more

Order

Customers had ambiguous experiences with order, reflecting a sharp division in opinions. While many reviewers... See more

Customer service

Users describe negative interactions with customer service, sharing experiences of frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy enough to design business cards, value for money and delivery was also fast enough and arrived 2 days earlier than predicted. Business cards quality is ok. Printed edges seem a little thin, but... See more

Company replied

Rated 4 out of 5 stars

bannerbuzz Australia met all my expectations with their quick service and excellent product quality The order arrived safely packed. I even got good discount on the final process after applying the co... See more

Company replied

Rated 4 out of 5 stars

Realily happy with the service from Bannerbuzz Australia. Delivery was completed on time.

Company replied

Rated 4 out of 5 stars

Happy with the printing and size results. Would have been more satisfied with better communication with BannerBuz.

Company replied


Company details


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3.7

Average

TrustScore 3.5 out of 5

161 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(161)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience and lots of choice

A great experience and really easy website to use. I like the design tool. There are lots of choices and support, if required.

31 December 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi Anita, thank you for your feedback. We have worked hard to make the order process simple and easy to follow. Your appreciation tells us we are doing it right and encourages us to keep offering the right options, products, and services.

Rated 4 out of 5 stars

Easy site to navigate through clear…

Easy site to navigate through clear direction quick check out.

26 October 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi Rayleen, Thank you for your feedback. We have worked hard to make the order process simple and easy to follow. Your appreciation tells us we are doing it right and encourages us to keep offering the right options, products, and services. However, we do acknowledge that there is always a scope for improvement, we request you to share your ideas and write us at feedback@bannerbuzz.com for a better customer experience.

Rated 5 out of 5 stars

Simple and quick.

21 October 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi Greg, Thank you for your feedback. We have worked hard to make the order process simple and easy to follow. Your appreciation tells us we are doing it right and encourages us to keep offering the right options, products, and services.

Rated 5 out of 5 stars

Easy to use website and design tool

18 October 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi Rob, Thank you for your feedback. We have worked hard to make the order process simple and easy to follow. Your appreciation tells us we are doing it right and encourages us to keep offering the right options, products, and services.

Rated 1 out of 5 stars

They charge you, then don't send anything out

We tried using Bannerbuzz where I work. We were on a tight deadline and hoping they would pull through. Not only did they not pull through for us, they charged our card and never sent anything out (as in it wasn't even lost in transit, nothing was ever sent) - To add insult to injury, they also seem to have lost the order details completely and won't refund the money.

Getting in contact with them to resolve the issue was near impossible - we got told that someone from their billing team would be in touch four times. We still haven't heard back from them.

Definitely avoid Bannerbuzz.

10 September 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi Matt, We are sorry for the negative experience you had with us. We at BannerBuzz always try our best to provide fast and efficient service to every customer however we do acknowledge that there is always a scope for improvement. Unfortunately we are unable to find any details by your review content and name. We request you kindly share your concern at feedback@bannerbuzz.com with all the required details like the transaction id and screenshot. Rest assured, our team will check the details and provide you the resolution on the same.

Rated 5 out of 5 stars

My first order was of excellent…

My first order was of excellent quality, and delivered in an acceptable time. Have placed a new order now.

8 September 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi Alexander, We at Bannerbuzz always work forward to offer products without compromising the quality of the material and ship out the product for an on time delivery. We've understood signage deeply with our 25+ years of experience in the industry and selling products worldwide. We are glad to know that you liked the product and received it in a timely manner.

Rated 5 out of 5 stars

Pull up banner

Easy to navigate and design own banner. Will definitely be re-visiting for more merchandise.

22 September 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi, Thank you for your feedback. Thank you for your feedback. We have worked hard to make the order process simple and easy to follow. Your appreciation tells us we are doing it right and encourages us to keep offering the right options, products, and services.

Rated 2 out of 5 stars

Disappointing product

Item arrived within BannerBuzz nominated timeframe.
Unfortunately item has manufacturing fault and BannerBuzz customer service has thus far denied the existence of issue (10 days and counting).
Was initially happy with easy process of ordering and delivery timeframe, however their item quality and customer service assistance response and confirmation of issue (ownership of fault) is lacking.
BannerBuzz has a registered location in the USA however manufacturing and despatch is not ex-USA.

5 August 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi, We are sorry to note your disappointment with our service which does not meet your expectations. Also, we are a global business headquartered in Georgia with customers all over the world. It is mentioned in our FAQs that BannerBuzz manages the orders within and outside of us, however, there will be no compromise on the quality of the products we offer. It is also promptly disclosed when inquired. As per the details, the replacement is been issued and as soon as it will ship out we will notify you with the tracking details. 

Rated 5 out of 5 stars

Always buy my banners from Bannerbuzz

Always buy my banners from Bannerbuzz, if anything goes wrong they replace fast as no questions asked. Product is fantastic and 10 years on my banners are still in great condition.

21 June 2022
Unprompted review
Rated 4 out of 5 stars

nice and easy to order

nice and easy to order, excited for my car sticker

29 March 2022
Unprompted review
Bannerbuzz logo

Reply from Bannerbuzz

Hi Heather, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service.

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