Bank of Baroda Reviews 

220
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were let down by their experience overall. Many customers faced significant issues with the bank's service, including unexpected deductions, hidden charges, and unreliable payment processes like net banking. Reviewers frequently reported poor customer service, describing staff as unhelpful, rude, and providing inconsistent information, leading to frustration. The bank's website and online systems were also criticized for being slow, outdated, and difficult to use. However, some customers also noted positive experiences, particularly with staff members at the London branch, who were praised for their professionalism, politeness, and efficiency.

What people talk about most

Service

Reviewers consistently express extreme dissatisfaction with the service, describing it as the worst they have... See more

Staff

Clients share negative opinions on staff, with many reviewers describing employees as inconsistent, rude, and... See more

Customer service

People report negative experiences with customer service, citing poor performance and bad behavior from... See more

Payment

Users describe negative interactions with payment, frequently reporting issues with funds not being deposited... See more

Website

Reviewers highlight significant dissatisfaction with the website, frequently reporting that the system is... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bank of Baroda deducts money as soon as I deposit funds, without any proper explanation. They keep cutting small amounts like ₹100 or ₹200 regularly, and this time they deducted ₹1600 straight away.... See more

Rated 1 out of 5 stars

One of the worst banks on multiple accounts: Knowledge across staff is extremely poor; you will get a different answer for your issue from every staff member you approach confusing you further an... See more

Rated 1 out of 5 stars

I am a Canadian NRI and have an NRE account with Bank of Baroda (BOB), Shalimar Garden, GZB, UP branch for over a decade. BOB is full of red tape. In my experience, it is almost impossible to do BOB... See more

Rated 1 out of 5 stars

BOB Card is disgrace to Credit Card industry. Reasons are 1.Phone lines not at gets connected. 2.Person need to wait for long time answering/typing to answers to machines and even then it get tr... See more


Company details

  1. Bank
  2. Private Sector Bank

Information provided by various external sources

Bank of Baroda is an Indian state-owned International banking and financial services company headquartered in Vadodara in Gujarat, India.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(220)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud advertising on services offered

That don't actually offer what they advertise for eg doorstep banking. Useless customer care, they expect you to keep calling on bogus numbers on branches to resolve issues. Their supervisors give different responses to same issue. No consideration for senior citizens even.

16 August 2024
Unprompted review
Rated 1 out of 5 stars

I went to Porur Chennai 600116 BOB…

I went to Porur Chennai 600116 BOB Branch for opening a NRE account. I submit Passport/CDC/My Ship Contratc Letter/Valid USA Visa/Adhaar Card/PAN Card. But they asking me for TAX details Seafares/Seaman are getting Tax Free Salary same like Gulf Country. But the person asking me the TIN number for Ship.....I don't know what to tell.....Call center staff giving not working phone number......

2 August 2024
Unprompted review
Rated 1 out of 5 stars

Very very worst bank in India

Very very worst bank in India . I got very bad experience Iam staying in USA. But my hometown is in Madurai I put deposit in their bank 16 laks 1 year back ..I asked when their deposit will be closed they said August 2024 I said what formularies do u need to close their said they said just send email that's enough. Ok I said thanks .After I reached USA I called them more than 50 times and I send email but they r not all responded. Even customer care is very bad ..I said I want to close deposit please don't renew them I send one of my cousins to check in bank now they r telling I have to come directly to bank to close deposit . I am trying to talk through phone even my time differs from India origin whole night Iam sitting Iam trying to call them but no one responded and even I send form I will sign and send in PDF they r not all sending email ...very very worst bank . If any one NRI please don't deposit anything to that bank

30 July 2024
Unprompted review
Rated 1 out of 5 stars

Foreigners flee away from this bank

Foreigners flee away from this bank
Once you put your money in, you will meet hurdles to access to it and after a while your account will be blocked due to no activity during a certain period of time.
They have found out a good trick to take your money permanently.

3 July 2024
Unprompted review
Rated 1 out of 5 stars

Bank of Baroda Civil Lines Basti 272001…

Bank of Baroda Civil Lines Basti 272001 is still an old generation branch, following pressure on customer techniques and not taking any responsibility. They will allow you to operate your account as they want. Very poor internet banking, no answer for a negative balance entry in an account and that neither being corrected nor being explained that how the account because negative balance. If you don't pay your credit score will be affected adversely, if you pay next time some new charges or negative entry. THERE SHOULD BE A CREDIT SCORE OF THE BRANCH ALSO LINKED WITH CUSTOMER'S CREDIT SCORE, IF CUSTOMERS CREDIT SCORE AFFECTED ADVERSELY THEN BRANCH SHOULD ALSO BE ANSWERABLE. No other solution.

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Wake up call...those having savings…

Wake up call...those having savings account and FD s in BOB Shivaji park branch...be alert. Check your account minutely especially your FD s. The bank staff is not only making mistakes but also without permission extending FD to longer period for their personal benefit inspite of clear instructions of extending for a shorter period n can prove all that I have written.
Also on extending when u ask will it be closed n then extended...they deny but it's not true n that results in losses.
Be aware n alert of every transaction n every FD n read it minutely.
Also 75percent of time their passbook update machine doesn't work n if it works the print ribbon is light.
Your important documents are handled by sweepers and security many a times n they end up placing the document on wrong table leading to misplace.
3 banks merged together n one third staff.
It's chaos n also there is lot of favouritism.
These people forget that it's because of our accounts they are on the job n by cheating n misguiding customer..they will soon lose a lot of them

29 May 2024
Unprompted review
Rated 1 out of 5 stars

Worst transparency with the loan…

Worst transparency with the loan repayment. Even the bank employees doesn't know why I'm charged extra. I took a car loan of 6 lakhs rupees and I was paying 14k per month as EMI. After few years they started asking to pay extra 600/- and kept on increasing. I don't understand why need to pay extra as I'm already paying the EMI. Went to bank to ask the same and even they don't know for what reason and suggested me to pay that money. It is torturus experience with the management and with the spam phone calls made by them.

I never recommend this bank to anyone.

10 April 2024
Unprompted review
Rated 1 out of 5 stars

Lousy experience with Bob branch, ATM and online portal

Lousy experience being continued with bob world online internet. I wish to retrieve my user Id but the bloody thing doesn't move. You take any route n it lands you into error zone. If you try on ATM, this facility is withdrawn. If you go to the branch(Gotri Rd Vadodara) they shunt you between two windows. Their system runs slow and they show frustration on customer. It is rare to find a smiling face in Bob. Even SBI seems to have improved but NO, not Bob. God save the customers!!

6 April 2024
Unprompted review
Rated 1 out of 5 stars

Had issue with Bank of Baroda Debit…

Had issue with Bank of Baroda Debit Card unable to make payment above 500 AED onLine payments.
Contact Customer Service for Two Week then gave me email to send all details with screenshot Error, no answer so visited & Met Mr. ANKOO DUTTA Manager, He NOT even told me to sit or listen to my problem, Try to send me to Customer service and saying why this type customer coming. Bank of Baroda cases happens because we have 40 Thousand Customer. I am dissatisfied with the Service of Bank Of Baroda Manager.

19 March 2024
Unprompted review
Rated 1 out of 5 stars

Worst online banking experience ever

I live & work outside of India and have used BOB to operate an NRE account;
I’ll rate bank of Baroda’s online banking as the worst online banking experience of my life… funny how Indian IT services firms are used by American banks to build and maintain their entire online and mobile banking services and Indian banks cannot find a few talented professionals to design and offer a simple seamless online banking experience to it’s customer base

6 February 2024
Unprompted review
Rated 1 out of 5 stars

If there was 0 I would put that.its…

If there was 0 I would put that.its been a month I'm trying to activate my bank card which got locked and over a year trying to activate my online account the emails I've sent are no use they take forever to reply and there is always more to it. Never a straight response or quick easy way out.
I visited the bandra mumbai branch too and the guy was on his phone playing games and on watsapp and half hearted answers came from him and then he told me to send and email. I was so furious . How can a bank have such negligent employees and services it's a bank for crying out loud. You need to have better services especially for your NRI customers.
I went to the branch in UK and they cannot make changes or help with activations and account details since it has to all happen where you opened the account. I mean what's the use of a branch in UK if they cannot help.
My advise dont open a bank of baroda account.

23 January 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look