First thing I’d like to say is please make the new drops in both chrome & black bumpers. 90% of new drops are chrome but it doesn’t hold up. It chips & scratches with very light use. I have a lot of c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Bandolier is the stylish, hands free, crossbody iPhone accessory that ensures your iPhone is always within reach.
Contact info
90004, Los Angeles, United States
- bandolierstyle.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 34% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my Hailey side slot black…
Love my Hailey side slot black Bandolier and been using for several years! My daughter got exactly the same one for her iPhone 13. I get tons of compliments whenever I’m out and about and I’m stunned that they are clueless how I ordered my set. I have the matching stand, the Bluetooth v case and my Hailey case!! Amazing customer service too!!!
Horrible customer service
The company told me they would honor the sales price after I bought and paid full price for the item. After I ordered the item and sent them my new order number they stopped responding and have been ghosting me for a week. Be careful ordering from this company. Will definitely not be buying from this company again.

Reply from BANDOLIER
I absolutely LOVE Bandolier!!
I absolutely LOVE, LOVE, LOVE my bandoliers! I have a few colors and always get tons of compliments. I literally wear one everyday! I have already given a few as gifts to a couple of friends and I literally just bought 3 Holsters to give as gifts to my ladies' club retiring Officers. The Holsters are a wonderful idea looking forward to more colors! Best Present Ever!! Great, prompt, professional customer service!
Incredible customer service
Incredible customer service. I contacted Bandolier regarding a product and they were extreme responsive and helpful. This is rare I today’s online business world. Based on this, I will continue to buy from Bandolier.
I've been using Bandolier since 2020…
I've been using Bandolier since 2020 for all of my iPhones. The straps, charms and wristlets are so cute for my different phone cases. The Customer Service is outstanding and any questions or concerns I have, they always take care of and in such a timely fashion. They are simply the best!
Phone Case + Billie Crossbody!
I love this phone case and the Billy crossbody! I wear it all the time, I don't need a purse anymore!
To my kid's soccer games, errands, it has everything I need without having to drag a bag around. I am obsessed!
Excellent quality and customer service.
Excellent quality and customer service.
A friend at work got a case and after that me and another friend got one each.
I love the brand !! I want to get everything 💜💜💜💜
You can now say good bye to leaving my…
You can now say good bye to leaving cell phones or handbags at restaurants, restrooms, etc. Hello Bandolier cross bodies and zipper pouches! I am beyond happy with the super cuteness and easiness of these gorgeous gems .
Another plus is the awesome 5 ⭐️ customer service!
Thank you Bandolier .
Your customer for life ,
Jet Rhys Cary ❤️
Customer Service Rocks
Even before receiving my iPhone case, I was impressed with Bandolier's customer service operation. When I realized I had forgotten to apply the first-time discount code to my purchase, I contacted them, and they quickly responded with a clear solution. They refunded the 10% discount without any hassle. It's clear that Bandolier values its customers and provides excellent service.
I love Bandolier!
I love Bandolier! I just purchased my third set of a phone case carrier and pouch and I love them all. I don't know how I ever lived without them before. I have also bought Bandolier for gifts. The quality is fabulous! What I am most impressed about with Bandolier is their excellent Customer Service. I ordered the wrong size phone case with my last order and they immediately took care of it. I just noticed a hook on one of my straps wasn't completely straight. I sent a picture and explained what was going on. They said their warranty covered it and are sending me a new strap right away. It is unusual for a company to respond so quickly and stand by their products the way Bandolier does. I am impressed!
Standup Company!!!
I have been using Bandolier for many years. First received as a gift and second , purchased myself. Love the product. Had an issue recently with the strap. Asked for a replacement hook. They immediately wrote back and said they don't have replacements but I should send a picture and order info. Although it was beyond the warranty, they immediately sent a new case. It is nice to see a Company that graciously stands by their product
I only get Bandolier phone cases where…
I only get Bandolier phone cases where I am always satisfied
I could not be happier with the service…
I could not be happier with the service provided but this firm. Stellar products, stellar service. I AM A FAN!
Excellent customer service ❤️
I have ordered a few things from Bandolier and absolutely LOVE their products!! Everything is amazing quality and beautiful in person. With my last order, there was an item missing but they were quick to respond and handled everything quickly with very friendly service!
Amazing product and customer service!
Received my bundle and 10/10 quality right away! However, I quickly lost my excitement when I realized my own error - I ordered the wrong size case. Within TEN MINUTES of emailing customer service I received the most helpful response. I appreciate the amazing customer service and can’t wait to use my amazing crossbody when the correct size arrives!
Amazing customer service!
A discount code didn't get applied to my purchase. I sent an email and got a response in less than an hour and then a refund minutes later. Wow! Impressive customer service. If I could get that kind of service from my cell carrier, my headaches would go away. Thank you Bandolier. Great product by the way.
I just made my first order and I failed…to add a credit
I just made my first order and I failed to add a discount code. I ordered on a Sunday afternoon and wrote f my error and within minutes (literally) they responded and credited my account. AMAZING customer service!! Having my own business - I am even more impressed!!
Customer service
Bandoliers customer service is amazing. Had a problem with my order and emailed them and less then 10 minutes later they emailed me back and fixed it! So thankful and impressed.
Great customer service
Elegant, useful and well made
Very promptly sent. Really well made, beautiful pieces, useful and elegant. Loving the phone case and just bought the expansion pouch and purse for a friend and it looks wonderful. Now saving for the utility belt. Great customer service too. Big fan!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







