Banco Sabadell Reviews 2,083

I contact their 24 hour English speaking phoneline in June to register a claim. Someome answered in broken English that there was no English speaker available and they would get someone to call me back. Approxiamately 6 weeks later they returned the call. I advised that I was not coming back to Spain until late in October (I gave her the dates we would be here) and she said someone would call me nearer the time to arrange an appointment.

A few days into my stay I chased it up with them, as I had not received a call back. They advised I would get a call back within 24 hours. I received the call back from the Assessor over a week later on the afternoon before we were returning home. We agreed that I would contact him when I was next in Spain.

I returned to Spain in December, he came out and assessed the claim. He said he would write a report and I would be advised in due course. This never hapened.

I chased them up again and they said they have no record of anyone attending. I gave them the dates and times and advised of my next time in Spain. They said that an assessor would be in touch within 24 hours to arrange a visit. Nearly 2 weeks later, no such contact.

The link to my case asked for an NIF, despite putting it in, it never worked. By chance I tried my passport number, as I used this for the bank and I got in. The WhatsApp, system doesn't work. You ask for a call back and input a valid telephone number in that the system refuses to accept.

Their bank also charges high fees for doing little. There are a lot cheaper / better / more custumer orientated companies to do your banking / insurance with.

This is the worst bank in Spain, if you want to have a constant contact with the help line, problems with payments, happy to deliver tons of documents for nothing and pay for it - this is the right bank. Happy to do work with them any more

San Pedro Del Pinatar branch is a joke. Understaffed, no queue system, usually packed with customers all looking as if they have been there hours.

Cannot close accounts online (why?) so made an online appointment to attend San Pedro branch at 12.00 Tuesday 23rd January. Received email from Sabadell at 07.26 Tuesday to say appointment cancelled because "to close an account you need an appointment before 11.00"!
Made another appointment for 10.00 Thursday 25th January - no staff member doing appointments! Had to join "normal" queue and reached front at 10.45. Teller initially refused to close the account (I have no idea why) but relented and we finally escaped from the nightmare that is Sabadell. Worst bank imaginable as regards charges, branch helpfulness, online systems. Avoid, avoid, avoid.

Sabadell is the absolute worst entity I have ever dealt with in my life !!! Their customer service is shockingly poor. Their systems are terrible. I´m locked out of my own account with no help at the digital signature that they have put in place. Years of pain with this company

Sabadell requested my financial activities documents, in my branch they gave me email where to submit documents. I did so. Two month later I received notification that my account transactions going to blocked as documents are still not received. Now in chat with customer service I been told that it’s not possible to upload documents from emails!!!
Everyone just telling different abracadabra

The branches are helpful, also the online help is good. But the problem with this bank is that they constantly pester you. They send you credit cards that you do not want. They ask for P60 info but make it very difficult to send it.

Do not use Sabadell home / villa insurance our claim for a water leak has been going on for over a year now they say because we did not maintain our tree roots which caused the leak they refused the claim We have over 260 trees on our land how are we expected to maintain the roots God only knows . we regularly maintain the trees and land but obviously not the roots .If we could give a zero star rating we would. It took months before they responeded to any emails or telephone calls. Most of the staff have been rude and very unhelpful.

The worst bank ever! I have a problem and my account is blocked several letters from my lawyer ignored. Go to the bank director she is unhelpful and does nothing. I am a widow and they are trying to destroy me.

SHOCKING BANK. AVOID AT ALL COSTS. WILL NOT LET ME CANCEL WHEN I HAVE RELOCATED COUNTRIES AND CONTINUES TO CHARGE EXTORTIONATE CHARGES

It has to be one of the worst banks I have ever had to deal with. Everything is fine until it is not. My wife was told to cancel her debit card after an airline she booked with got hacked. Sabadell said no problem, it will take up to 10 working days (excluding Friday's for some reason) to get a new card. It never showed, so she phoned them, and they sent another, and charged her again. 8 weeks later, the card never showed. We joined another bank, and received our card in-branch. When we went to cancel our joint account today in-branch, we were not even asked why we wanted to cancel, they just processed the cancellation, which I found odd. Never again. Its CaixaBank all the way now. They actually seem to care, and we have a direct line of contact into our own advisor for any issues, unlike Sabadell where one had to make an appointment even for the smallest thing.

Disgusting behaviour how they try to control your account.
Problems with them for over 2 years keep locking my account so i cant pay money into it to pay my Spanish Mortgage.
The state the problem is that they keep asking for a P60 when i am self Employed.
They do not recognise the Tax declaration from my Chartered Accountant.
they do not recognise the Official UK Tax paid document.
Avoid at all costs and open a Spanish Bank account with a different Bank

If I could give zero stars I would. I was scammed money and Sabadell did nothing!!!!

I have been trying for weeks to re-access my account after my passport expired. I have made many telephone calls, sent many emails, filled in the requisite form 5 times (each time correctly, I was told) and finally I received an email asking me to send ID photo of my self, new passport and a telephone bill, which I did. I followed the instructions implicitly and thought that I had finally cracked it - but no ! I sent the email with attached photos to the address given, identifying it for the attention of the person named and quickly received an automated email informing me that my email would not be read or forwarded. Several attempts made with the same result. It feels like a game that someone at Sabadell is enjoying at my expense and it is very stressful.
Some of the many service advisors I have spoken to (Hugo and Sebastian in particular) have been very pleasant and tried to be helpful, but they can only tell me what I know already. They tell me that they are sending a message to the activation department - and I am sure they are telling me the truth - but I don't hear anything. It seems a simple expedient for them to check my ID and restore my online access, but they don't do it. I have been with Sabadell for several years and do not understand this treatment.
I am not able to travel to Spain at present and a completely cut off from the money in my account.
I would have sent this to Sabadell on their feedback page, but the page is not receiving feedback at present !

I have just found out that the email address I was instructed to use had been changed. I was simply sending emails nowhere. Human error by the person who gave it to me, but if someone had told me this during my many telephone calls, I could have been saved a lot of stress and money. I do not have a lot of time to get my mandatory documentation sent in now for which I need online access. Fingers crossed that I get it soon, following which I can review the number of stars.🤔

No Service at all !!
They are sitting at the desk and do not want to help you. They always say that it is OK, and then they do nothing.
Problems for ever !!!

So many people hate on them, but when I did my year abroad, I used them, and it was ... fine. Their customer support is a bit tardy, but in the end of the day, not more tha other banks. That who industry needs to have better employee training

The worst bank I have ever dealt with. Overcharging regularly. They overcharged me to the tune of 38,000 euro. They are completely incompetent. They could not explain how I owed them this colossal amount of money but were going to bring me to court for not paying it. It cost me thousands to get this fixed through a lawyer. DO NOT BANK WITH SABADELL.

I have the house insurance with this company since 2018. Only this year I had my first claim( the leak from my neighbour). I thought I was covered fully as paying very high rate (eur 300 including 100% of the loss of rent if anything happens-I am renting for holidays).
From the very beginning it was a nightmare. The builders arranged by the insurance were coming, were not coming, wrong dates when I was checking my claim online, daily phone calls to them etc. The assesor from the insurance underestimated the value of the damage significantly(for example the build in warderobe was completely destroyed by the leak, but he took into account only the cost of the front doors). In my insurance the furniture were covered up to 12k, but not according to them (as explained to me) as it was some kind of precentage only paid etc.They even assesed the value of one inside door being cheaper than the other, but those were exactly the same doors…At the end (over 2.5 months back and forward with them)I had to take this issue/repair into my own hands and organized a builder to do the job.At that time I had to reject the 30 days booking due to some works in the apartment (the wardrobe to be replaced etc). The assesor rejected the claim of the loss of income in full due to the fact, that there was a running water and electricity in the house… The customer sevice was terrible, some very rude people, like Albert (although not all of them to give the justice).Due to the data protection I could not get the details of my neighbour, and his/her insurance, but I thought my insurance is the body to deal with such legal issues..When I once asked the customer service (Albert) if the company can claim the money back through my neighbour’s insurance, he said it was none of my business…. I thought I was covered fully for everything, but it was not the case (I got some reimbursement, but still waiting for other things to be settled).This whole experience caused so much stress.Stay aware from the house insurance in this bank…

I have been an EU citizen for over 20 years, a resident of Spain, pay taxes in Spain and already have a bank account in another bank in Spain within 5 minutes.
I made an appointment online to open an account on 8 September 2023, Friday at Nerja, Malaga.
I went to the bank, and after some comments and laughs from the employees, they told me that the person, who is responsible for this task, was not there today.
After I showed confirmation of the appointment, they decided to help me.
They assigned Raquel to do that. There was a problem with their connection, so she told me they would keep all my documents and I would need to return Monday only to sign.
Monday morning I received a phone call, from Sabadell number, that they denied me an opening of an account for me because of my birthplace.
I asked her to send me this communication by email, and she agreed. It's been over a month, and I keep asking for it, talking many times to customer service, they are in shock at the action of their employee, but can't help.
They told me that a claim won't do anything, they need feedback from Raquel, but there is no communication from her side. I even tried to go to the bank to get my documents back.
They don't even let me through the doors when they see me. Literally!!!
So great job, 0 communication, holding documents, keeping the door closed.
One more time I require immediate action !!!!!!!

Awful, tried to cancel the insurance, they won’t let me - told me to call the bank, called bank and they tell me to call the insurance - been going on for a year. I tried to cancel the direct debit and it won’t let me - called the bank to be told the direct debit is cancelled and it’s not - been taking money out every 6 months which I can’t afford. This bank is a scam.