Website still active despite company bankruptcy – very misleading I placed an order with BALR on July 14, 2025, and received an order confirmation shortly after. However, the item never arri... See more
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I live in Germany and I have bought something at 13 july pay in full Now is 22 july and i don't become an answer when the shipping is done. I wrote 2 email and I don't get any answer. I call your... See more
Absolutely disgusting customer service. Payid in full, week later, haven't dispatched it due to extra charges that didn't show at the check out. Told me to agree to it, otherwise they will not... See more
Company replied
Perfect fit & superb quality of all the BALR. products I ordered — very satisfied! The order arrives in a big, soft package that, once turned inside out, becomes a nice tote bag with BALR. logo — cool... See more
Company details
Written by the company
BALR. is an international luxury lifestyle brand known for its high-end fashion, travel products and accessories for men and women. The Amsterdam-based brand has created a complete range of high-quality items that inspire to live the life of a BALR.
Contact info
Netherlands
- balr.com
2.3
Poor
139 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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They send me a wrong item und didn’t…
They send me a wrong item und didn’t changed it.
Don’t get my Money back only as a Gift Card
7 December 2022
Unprompted review
Reply from BALR.
Hi,
Thanks for your feedback.
Annoying to read that you received an incorrect order or item. The moment we see a return notification come in and the customer chooses ''Store credit'', you will receive a gift voucher from us. You probably clicked that with your return request.
We would like to help you further. Please email us at: support@balr.com - state what went wrong and please include your order number.
We look forward to seeing your message.
Kind regards,
TEAM BALR.
Always happy with BALR quality and fast…
Always happy with BALR quality and fast delivery.
26 November 2022
Unprompted review
Reply from BALR.
Hi,
Thanks for your positive feedback!
Kind regards,
TEAM BALR.
Great kids clothing
18 November 2022
Unprompted review
Reply from BALR.
Hi Karlijn,
Bedankt voor je positieve feedback.
Nogmaals bedankt voor je bestelling en hopelijk tot de volgende keer in onze webshop.
Met vriendelijke groet,
TEAM BALR.
Reply from BALR.
Hi,
Thanks for your positive feedback!
Kind regards,
TEAM BALR
Great quality and fast delivery
Great quality and fast delivery
Description is accurate and really fine material.
Nice collections
Great Brand
6 November 2022
Unprompted review
Reply from BALR.
Hi,
Thank you for your positive feedback.
How good to read that you are so happy with us and that your order was delivered quickly.
Hope to see you next time in our webshop.
Kind regards,
BALR.
Nothing extra but much money
I am very Sorry about order delivery. Last order was packed in very designed box. The order cost too much money i think and i expected more. Moveover it was a gift.
3 November 2022
Unprompted review
Reply from BALR.
Hi Anna,
Thank you for your feedback.
At the moment, we have chosen the shipping bags because we are going to come up with something new that will make everyone happy.
We are not doing it intentionally to stop shipping orders in our box, but this is a temporary option.
Hopefully until next time in our webshop and we can delight you with the new BALR. experience.
Kind regards,
BALR.
Excellent and pro active service desk…
Excellent and pro active service desk that checked adress to get everything right from the beginning! Really appreciated!
25 October 2022
Unprompted review
Reply from BALR.
Hi Johan,
Thank you for your positive feedback.
We are delighted to read that you are happy with us. We always do our utmost to help and speak to customers in the best possible way.
Thanks again for your feedback and hopefully until next time in our webshop.
Kind regards,
BALR.
De klantenservice is top
De klantenservice is top. Anshel is the best!
10 October 2022
Unprompted review
Reply from BALR.
Hi,
Hartstikke bedankt voor je positieve feedback. Goed om te lezen dat wij jou correct hebben geholpen.
Hopelijk zien wij jou snel terug in onze webshop.
Met vriendelijke groet,
BALR.
Very good
I order T-shirts, short and the quality, cut and style are well thinked. The Packaging look very nice. The only negative it's the zip on the short that look quality material but always block and this is very annoying please improve that !
1 September 2022
Unprompted review
Reply from BALR.
Hi Kenet,
Thank you so much for your feedback.
In any case, we welcome your message and will submit your request directly to our design colleagues. We really appreciate messages like this and will definitely take it up.
Hopefully we will see you at BALR again next time.
SPREAD THE LOVE.
BALR.
Thanks for the excellent service
Thanks for the excellent service, there was a small issue in the delivery but they solved it sublimely! I am extremely satisfied with my order and can only recommend the BALR brand to everyone!
29 August 2022
Unprompted review
Reply from BALR.
Hi Tom,
Thank you for your fine feedback.
We are glad that your package was still delivered and that you can now enjoy your ordered items.
We hope to see you back in our webshop as soon as possible.
SPREAD THE LOVE.
BALR.
Poor all round
Put an order through. Got the shipping label and UPS tracking but no package. It's been almost two weeks. They have no idea where my stuff is. UPS say they've never received it. Don’t even know where the option to get a refund is because they don’t have one. Bloody joke!
1 June 2021
Unprompted review
Worst customer service experience
Everything works well until you have a problem. I've tried to shop in their online store and wanted to use my giftcard that I got a few months ago. I couldn't use it bc I got an error message that the code is not valid. I called them immediately and a lady told me to write them an email and they'll solve my issue the SAME DAY. Now it's 3 business days and I haven't heard back from them. The item that I wanted to purchase is of course SOLD OUT by now...
WORST CUSTOMER SERVICE EXPERIENCE EVER.
26 January 2021
Unprompted review
Extremely overrated brand(Especially by themselves)
Extremely mediocre quality with very limited creativity in designs and very overpriced....that would summarize the brand BALR is.
The lack of creativity in the designs is shocking, and the price VS quality balance is absolutely absurd. I don't have a problem with a brand that is positioning as highend and has prices of tshirt about 70 euro, but than at least ensure the quality is worth it and justifies the price....BALR is overpriced and overrated and hyped by football celebritities.
24 April 2020
Unprompted review
Order still not shipped after 9 days
I placed an order on March 13, and it still needs to be processed. So I'm already waiting for 9 days, and communication from Balr has been terrible. I received one e-mail to inform me about the delay, and it basically says that they have no idea when my order will be shipped.
I really expected a much better service from Balr, which is marketing itself as a premium brand. I guess they still have a lot to learn about customer satisfaction...
22 March 2018
Unprompted review
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