Balmahome Reviews 208

My experience was 5 star without a doubt. I was quite astounded how prompt, thoughtful & excellent the customer service is with this company.
I cannot speak highly of this business.
I do my shopping/purchasing almost entirely online so I am a good judge of quality customer service & ease of communication as well as how simple the purchasing process was in the first place.
I made a mistake with my order & they rectified it for me immediately.
Highly recommend this business.
Deborah Baker

Avoid buying from this website,, I placed 2 order in one day received only one ,, never get my money back.

Unfortunately the first shipment, was lost somewhere in the mail. This was not the company's fault. So Alexander asked me would you like another one, or your refund? I said I would like another one. What I bought was the "Beauty Mole Removal Sweep Spot Pen." Alexander was communicating with me on a weekly basis and keeping me up to date on the 2nd shipment. The shipment arrived this past Saturday. The 2nd shipment went out February 13, 2023. I will definitely do business with this company again

Order arrived within 21 working days but sadly incorrect order. Needed rather more email exchanges than I would have liked to sort out the exchange, but we got there in the end and actually didn't need to send the original back as compensation.
Goods are as expected quality wise, just what my son wanted and I'd use them again.
Thanks

I ordered a set of Japanese chef’s knives for my Godson but he ended up getting some from his employer and I asked for a refund after a few days and it was a great experience. Customer service was very helpful and I ended getting a full refund.

Product came on time and the customer service team was good to work with

Great product and customer service. Received on time and worked well. Loved hearing our baby girl's heartbeat with the fetal doppler. Great product

When I first ordered from Balma and received my order, the merchandise was broken. I worked with a customer service rep and he help me get my order replaced with new merchandise with just a few emails back and forth between us. Would recommend them, I had no problems getting my order taken care of. Ordered first placed in December, but did not receive until December 24 2022, and replacement order was received 2/1/2023.

There was a major delay in the shipping....nearly 4 weeks. I was completely unsatisfied with the product I ordered and requested a refund. They wanted me to make a video to demonstrate my concerns about the product. Why???? Verbal communication is sufficient in executing this. This is one of the worst experiences I've ever had with a business....its always foreign businesses too. Stay away!

Didn't get my package on the expected date, no way of even tracking it. E-mailed about it first and never got a response. Got customer service phone # from internet, and they never answered my call, nor called me back (after leaving message). To the point where I thought this company was just a scam or fraud. Wouldn't recommend ordering from them at all.

I received the wrong product, but customer service was very quick to take care of the problem and I was refunded quickly. Everyone makes mistakes but I was happy not to have to spend a lot of time resolving it.

Items were too small. Started a chat with customer service. Who told me I would need to video myself trying the bra on so that they could review it. Are you kidding me!! I'm not doing that. Lesson learned I will never order anything else from this perverted company!!!

Got here faster than I expected and the customer service was very helpful and responds quickly it is much appreciated ☺️ product was exactly as advertised thank u

Item received and on chasing (due to no confirmation of order), all confirmed, tracking info supplied, and item received very soon after. Thank you Fahad in Customer support for great communication!

I do not recommend buying anything from this company. I Purchased a gift, hoping to arrive for Christmas never received it contact Farad and customer service. Use the tracking number that did not exist. Contact in my local Postal Service package never delivered or received. Very bad busy.

I was asked to help improve their reviews on trust pilot, despite having a poor experience and buying from a different brand they operate (check out Gear Tech on here and you’ll see the issues). My order was weeks late, and badly packaged (a soft toy vacuum-packaged) and seems to be a cheap imitation. It miraculously arrived after I started an PayPal dispute. Avoid. Unfortunately, you get what you pay for.

I was originally very disappointed as the gift didn't arrive in time for Christmas. I read reviews online and became very concerned. My gift did finally arrive and it was good quality. I will also say customer service kept me informed and assured me I would get the gift. They also followed up to make sure I was satisfied. I am not sure why they can't get products out as other online companies do, but overall I am happy.

Really nice rc car compared to others you can buy in that price range, my son is very pleased with it, postage did take longer than expected but absolutely worth the wait.