balloonparty.ie Reviews 

Unfortunately, I had a very disappointing experience with BalloonFactory.ie.

I ordered a specific balloon set for my partner’s milestone birthday, but after placing the order, I was later informed that it wasn't actually available. I appreciate that they contacted me and offered alternative options and even a voucher, but I had ordered that specific set for a reason, so I requested a refund instead.

The company agreed to refund me and confirmed by email that it would take 10-15 working days. Once that timeframe had passed and I still hadn't received anything, I contacted them again. I was then told that the refund had already been issued to my card and advised to check with my bank.

When I followed up again because no refund had arrived, I eventually received a phone call from the manager, who explained that the refund had not actually been processed due to an internal issue. I was then told it had only just been processed and that I would have to wait up to another 10 working days.

Later that day, I finally received the refund confirmation email and invoice-the first time I had received any proof that the refund had actually been processed. This contradicted what I had previously been told, as I had earlier been informed that the refund had already been issued.

The most frustrating part was the lack of clear communication and having to repeatedly contact the company to find out what was happening. I was relying on that money, so waiting over a month for a refund because of an internal mistake caused unnecessary stress and inconvenience.

Mistakes can happen, and I understand that stock issues are sometimes unavoidable. I do appreciate their attempts to give alternative. What I found unacceptable was the handling of the refund. I requested it at the end of June, it wasn't processed when I was told it would be, I had to chase the company multiple times, and I was given inconsistent information before the refund was finally processed weeks later.

Overall, the customer service and communication were extremely poor. I won't be ordering from them again and wouldn't recommend them based on my experience.

Thank you Caitlin for a fantastic service. We loved the party balloons and we will definitely return in the future.

Absolute con men running this place. I enquired about an popcorn machine for rent for a single day use they said because it was a Saturday and they don't work past 6pm or on Sundays I would have to pay the weekend rate. They have a cart stand that can also be rented with the popcorn machine which is advertised at an extra €30 they said on enquiry that it is €50. Also they also have under the popcorn machine a delivery section where you select your location in Dublin and it gives you a delivery price based on location, I was having it delivered to Dublin 12, the price was €10 they said on the phone it is €70 for delivery and that the €10 is not for popcorn machine even though it is on the enquiry form for the popcorn machine.

Trust me there are much better services out there that offer the same business and are not trying to con ordinary folks out of there money through there faulty website with false advertisements.

They should be ashamed.

I ordered 2 21st birthday bouquets and numbers which turned out amazing! The staff listened to all the colours I wanted and the balloons were delivered on the exact date I had ordered them for!

Bought a bouquet of balloons for a friends graduation recently and was amazed with the service provided!!

Ordered 21st balloons for myself and collected them in The Card Company Crescent. It was super efficient and they turned out great. Staff are super friendly as well!

I recently ordered balloons online to pick up in the store, which was my first time ordering balloons online so I wasn't sure how it will go, suprisingly everything went smoothly. The website is really clear and easy to use. I chose the shop in Crescent Shopping Center to pick up my balloons. I was really happy with the staff over there. They were all so nice and professional. They even offer me a bag to carry balloons in, which was really helpful for my way back to a car. I highly recommend using their website and shop.

Very easy site to use and navigate. Found the pricing very reasonable
Staff in the shop were really lovely & helpful when I collected my order 😁

I recently ordered balloons from this website, and I was thoroughly impressed! The selection was fantastic, the ordering process was smooth, and the delivery was right on time. The balloons arrived in perfect condition and added the perfect touch to our celebration!

Amazing service!!!! Staff are so nice.
The order was ready within 24hrs
Would definitely order from them again.

My order was not delivered on the date scheduled. They were being sent for a birthday and arrived the day after. They offered "sincere apologies" but that is small consolation to someone sitting alone on their birthday without any acknowledgement of the day.

PLEASE! For you own good, DO NOT TRUST this company!! They go by SEVERAL different company names (thebigparty.ie, gardengames.ie, balloonparty.ie, etc) , nearly all based in Limerick, and they all have the same phone number and fake addresses.