Birthday balloon arrived promptly as promised, but due to Christmas had to be a few days early and I was afraid it would lose its lift in the intervening days. Needn't have worried - it's still floati... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Balloons somehow survived being delivered two days earlier than requested to an empty house and left outside during Storm Eowyn. That did not make up for the surprise on my wife's 40th being completel... See more
Company replied
Balloon buying a breeze! It was recently my nieces 18th birthday and living abroad I was unable to attend her party. What better way to celebrate than having a big inflatable balloon rise out a box. S... See more
First time using "Balloon in a Box" as my son was at Uni for his 21st,l thought it would be a nice surprise for him. Really pleased with the communication with the progress of the delivery,It was rece... See more
Company details
Written by the company
Send a beautiful balloon bouquet with ballooninabox.co.uk
Contact info
4.3
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was delivered on time and was a lovely…
Was delivered on time and was a lovely surprise 80th birthday gift.
28 March 2026
Daughter liked the balloons
Daughter liked the balloons , but was more happy to see the sweets inside. Lol. Its a good buy.
2 March 2026
To Whom it may concern
To Whom it may concern
I am so so disappointed in tye service this year. I ordered balloon for delivery on the 19th. It was dispatched on the 17th and only arrived two days ago and as you can see it is already deflating
I will never use your company again or recommend you
Diane Innes
07796 840487
17 December 2025
Easy to order and good communication…
Easy to order and good communication throughout. Arrived in the day I selected and my mother was delighted with it.
17 November 2025
Reply from BalloonInABox.co.uk
That's great to hear, thanks for sharing your kind words and we're pleased your mother has been enjoying her gift!
Great company to deal with
Good website, excellent packaging, great panda head balloon and delivery on time - what's not to like? Thank you.
10 November 2025
Reply from BalloonInABox.co.uk
Thanks for your lovely review, we love the Panda too (great choice!) we're glad it's been enjoyed!
Balloon was well packaged and…
Balloon was well packaged and presented, arrived on time and the recipient was delighted !
5 November 2025
Disappointed
When box opened only one number was okay the other had not inflated box had large hole in as if a forklift had gone through it.
27 October 2025
Balloon failed to deliver on my chosen…
Balloon failed to deliver on my chosen day (which I paid more for). More the fault of the courier bit ultimately disappointing it didn’t arrive on the recipient’s actual birthday
20 October 2025
Excellent service
Excellent service, delivered on time, balloons in perfect condition
17 October 2025
Balloon ordered for my granddaughters…
Balloon ordered for my granddaughters 13th birthday
Process was easy, balloon arrived on time
25 September 2025
Excellent customer service
I wanted to order specific colours so contacted customer services through the website. They responded quickly and the balloons looks AMAZING :)
23 September 2025
First time using this company
First time using this company . Easy to use website .Good communication from company Good choice of products and price points . Recipient was very pleased with the balloon display and sent a picture to prove it . Happy to use them again
17 September 2025
I paid for nominated day delivery and…
I paid for nominated day delivery and the balloon did not arrive until the next day. Delivery cost was refunded but the moment was past by then so was a complete waste.
I won’t use them again as it’s just not reliable.
15 September 2025
Ordered and paid for an extra balloon…
Ordered and paid for an extra balloon but only received one. I originally gave this a one star as I was so disappointed. However, the company then pointed out it was human error and are refunding the difference.
26 August 2025
Arrived on time
Arrived on time . Balloon's were lovely and much appreciated by 90th birthday recipient
19 August 2025
Absolutely delighted with the birthday…
Absolutely delighted with the birthday ballon for my granddaughter and excellent delivery service 5*
5 August 2025
Did not arrive on time unfortunately
Did not arrive on time unfortunately. I paid extra to make sure it did.
28 July 2025
Reply from BalloonInABox.co.uk
Hello,
Thank you for taking the time to leave your review. We have looked into this and the tracking details and delivery photo show that the delivery was made on Tuesday 29th which is the date that was selected with your order. As the delivery was made on the date selected we would appreciate if you could update the review accordingly.
Kind regards
The Balloon in a Box Team
Efficient service.
18 July 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.