Balkonbar Reviews 

Quality of the product is awful. Product purchase doesn't corrispond aesthetically with the description or photos on the website. Don't expect to recieve a properly finished product, you will have to sand and treat the wood once you receive it, if you can be bothered. My advice? Buy the components separately and build the thing yourself.

Classic e-com marketing webshop. Slow communication, inferior support and overpriced product.

Concept is nice, but customer friendly execution is weak.

Be especially aware of
- colour differences in the product (somewhere tucked away at the bottom of the product page)
- disproportionately high shipment and return costs

Amazing customer service!!
Recently I have contact Balkonbar because I want to buy a new cover for my balkon as the one I had bought some time ago had already some holes.
I wanted to buy a new one but did not want to pay the high delivery costs for purchases below 99 euros (as the product is light and small).
The customer service was way beyond my expectations!!
First, they were very quick to reply to. Second, they not only delivered for FREE but also sent a new cover for FREE!!
I was amazed! I really could not believe how wonderful they were! Not to mention the quality of their products! I totally recommend the company for the products and customer service.
It is so rare nowadays to find companies that value their customers!
Thanks Balkonbar!!
P.S.: just for reference, I was searching for the same cover on other websites in case I could not avoid the delivery costs from Balkonbar. In one place, the free delivery was ONLY 5 CENTS above the price of the cover and they could do NOTHING! And as the place only sold garden furniture and appliances, there was nothing cheap, last then dozens of euros.

These balcony bars are amazing and completely transform the look of your balcony space. Unlike anything else I've seen for sale they fit onto you balcony in a way that doesnt eat into too much space without compromising the size of the surface area. Its has elevated my balcony area so much and we use it for coffee, lunch, sunset wine and more. Such an amazing product!!

Easy to install, providing a great update for your balcony.

Great idea, quality is so-so, customer service is horrible. Bought a table last year. My table took a while to arrive, and arrived with scratches. Customer service never replied to my message. It doesn't hold up to the environments. I took it down in august after just 2-3 months of use and I still have to repolish it before using it this summer. Honestly not the sort of quality I was expecting at the price point and for a table that's suppossed to be outside during summer. Do not recommend.

Clearly this company is having some issues. I ordered one month ago. I received a link to check on the order status. It says the parts have been shipped, but I was never given a tracking number. I've sent multiple mails, but there has been zero communication from customer service since they got my payment.

UPDATE: The order is under my partner's name, which I'm not comfortable sharing here. There's a reference number #199. Please respond via email.

UPDATE 2: They shipped our order with a value over 500% of the actual cost. This means that the customs charges are about the same as the price of our order. I emailed them six business days ago with clear instructions from Fedex on how to correct this and I followed up yesterday and they have not responded.

UPDATE 3: I wish that I wasn't back with another update. After the previous update, they finally responded to my mail and two days later provided FedEx with a corrected invoice. I finally received the package 2.5 months after my initial order. Unfortunately, the package was missing a piece. I received 3 brackets that form the balkonbar, but only two brackets that attach the bar to the railing. I wrote them an email the same day I received the package, and I've followed up once. It's been twelve days with no response. I wish I could have posted an update and changed my rating once everything got sorted out, but the fact that at each step they would only respond to my mails after I posted a negative review publicly (after waiting +2 weeks for a response) makes it very difficult to recommend buying from this company.

Ordered a Balkonbar which was stated to arrive in "1-3 working days". 4 days later, it had not even been dispatched and was suddenly listed as "Waiting on Stock", with zero contact from the company. I emailed them (because they are not reachable by phone), and later received an email stating that they "had been planning to email customers tomorrow to tell them that the hanging garden was delayed and would be delivered in 1.5 weeks, hopefully". I didn't order the hanging garden, I ordered the balcony bar. When I replied asking for clarification, I received no response (I also never received an email about the hanging garden which was presumably supposed to go out to all who had ordered). When I emailed again over 24 hours later again requesting clarification and a cancellation, I still received no response. I will have to go through ConsuWijzer as Balkonbar does not seem prepared to fulfill its orders or provide any customer service, or indeed a cancellation/refund.

Edit after company response below: Interesting that they are much, much quicker to respond to bad reviews than they are to actual customer service issues. Don't let them fool you, buy elsewhere.

Put two starts because the idea is so great but I was extremely disappointed in the final product. The wood is very cheap and was damaged in multiple spots. We ordered the blue Grey wash and the paint job is so weak, some spots look not to be painted...not at all resembling the site pictures. There also seems to be no protection for the wood...since this is an outdoor product, I question durability as well. On the up side, shipping was very promp.

The Balkonbar not only looks great, it is also totally practical. You can use it as a bar, herb garden or even an outdoor dining table. We love to sit there for breakfast or barbecue with Friends. We used our own wood and only bought the mounting kit. The support was really friendly and the delivery was very quick despite Corona. We would order again and again! Greetings from our lovely balcony Peter & Theresa

Balkonbar is just the best idea to enjoy your balcony alone or with your friends/family! Space-saving, useful to have a drink or to work, refined design, garanteed to impress everybody!
PS : No 5 stars because of the delay of the order, covid effect. But i always had an answer when i sent an email