Balens Reviews 50

As someone needing therapist insurance for the first time this year, I really appreciated the level of support and care I received from Balen’s. I was fortunate enough to meet David Balen himself in India, who highly recommended the company, even in retirement.

I dealt with Joyce, Mae and, most recently, Scott, and all were incredibly empathetic, knowledgeable, patient with my many questions, and very efficient whenever changes needed to be made.

Although Balen’s wasn’t the cheapest option I looked at, their outstanding customer care made the decision easy. They gave me a level of confidence and reassurance that their competitors simply didn’t.

Thank you very much.
— Roshni

I have been on the telephone to several operators today regarding my insurance from 9.30am to 2pm- everyone was helpful but Henry Slean was outstanding. He walked me through the form and made a very frustrating process much smoother. Thank you very much Henry, you were very professional and extremely helpful.

I’ve been with Balens since qualifying as a health coach in 2024. I’ve just changed how I work (group coaching to evergreen coaching/membership) and I needed my policy to reflect this and provide worldwide cover. I had a lot of questions!

Bethen was extremely thorough, patient and explained things clearly. And she took the time to phone me to clarify details and ensure my policy met my needs. She also responded to emails in a timely manner.

I’m very happy with the service provided and intend to remain a loyal customer. Thanks Bethen.

I’ve had an excellent experience recently dealing with Susan, adding several new modalities to my policy. I was pleasantly surprised at the quick turnaround and prompt action. Wonderful customer service.

As a company we have been insured with Balens for 6 years. Our comapny has grown in this time and staff been added and changes have had to be made to our policy in real time. The whole time we have used Balens Sarah Dyer has been our liaison. She is proactive and efficient. Can make changes within the hour. She is kind so knowledgeable and responsive. She has always given the best service. Even when we have been slow to respond because of busy clinics. Sarah has called and emailed and gently prompted to ensure we always have appropriate cover. The cover Balens supply is bespoke and understands the nature of our company and even with the outstanding service remains an affordable price. We would never go any where else and Sarah is a true credit to the company. Thanks for putting up with us.

Mae from the Customer Services Team has been absolutely exceptional from the very first call. She has provided me with plentiful information to make informed decisions. She has given me excellent advice within the remit of her position. She has kept me updated and made contact with me so that I haven’t had to chase updates. I feel confident that my insurance covers my areas of work, which other companies found hard to define or describe and were very unhelpful. By contrast Mae is so knowledgeable about all aspects of my industry and service provision that I have absolutely certainty in the cover being aligned to my professional needs. This means I feel safe, secure and confident in delivering services that are insured accurately and fully. I am very happy with the outcome and Mae is an asset to Balens.

Natasha Jones, in the Balens Customer Services Team was fabulous! I was working to a very tight schedule and she made everything super easy. Top service!

Sarah Dyer consumate professional and great help supporting the work of Wellness Academy..Always good to feel you are in safe hands. Dr Dorian Dugmore.CEO Wellness Academy

Mae is incredible! So impressed and grateful for her help and support in getting my insurance policy sorted. Thank you again, to her. She deserves a bonus! 🌟✨

I have been insured by Balens for more than 20 years. The service is second to none for independent therapists. It's always easy to get advice on the phone. I have only ever met with a polite, helpful, efficient response. The rates are excellent whether you are a sole person operating in your local area or internationally. Very competitive pricing.

Had a change to make to my account and Max really helped me go through it.

If anything, he was the one to notice the mistake on my policy and promptly offered a solution to it.

Very satisfied with Balens customer service team as this is my seconds positive review about them. They are honestly nice, friendly and helpful people.

Thank you, Max!

I wanted to share my positive experience with Balens. While I haven't used their legal services yet, their customer support has been outstanding. They are always available to address my inquiries promptly and professionally, making me feel valued as a customer. I appreciate their commitment to excellent service and look forward to continuing my relationship with them. Highly recommend!

Had employees named Jon and I believe May (I apologise if I got that wrong) answer my questions. They were very helpful in guiding me through the application process. Did not have to wait more than 10 minutes on the phone to be put through. Great service!

Excellent service from Heather
Patent and comforting

I met Sarah Dyer from Balens at the Therapy Expo in November 2025 and was immediately impressed by how personable, approachable, and knowledgeable she was. She followed up with an email straight after we met and clearly communicated her response timeframes, which made the whole process feel smooth and well-managed from the start.

Despite it being over the busy Christmas period, Sarah remained prompt, professional, and reliable. She kept in touch throughout, answered all my questions thoroughly, and even took the time to call me to make sure everything was on track.

As a clinical case manager, occupational therapist, vocational rehabilitation practitioner and massage therapist, it was essential that my insurance was set up correctly to support my move into self-employment in the new year. Sarah made sure everything was in place, explained everything clearly, and ensured I felt confident and prepared.

I highly recommend Balens, Sarah, and the wider team. They are professional, efficient, and genuinely client-focused, while still being warm and personable. It was a pleasure working with them, and I would not hesitate to recommend their services to other health professionals.

I have been insured by Balens for around 10 years and have throughout felt absolutely assured and confident of their support and knowledge of my professional field. They provide me with the confidence to practice, at a price which doesn't cause me to wince, knowing that I am well covered should the need ever arise. Communication around renewal, and transparency of the process, is also exemplary.

I’ve been insured with Balens since January 2025 as a student coach and will continue with them as a graduate too. I found their service easy and straightforward to use.
I would recommend them.

I have been with Balens since 2016 and I have never needed to claim, until 2024. I was being wronged by this complaint and I felt totally over whelmed throughout the 18 month process. Lewis Green was placed as my Claims Manager for Balens and was absolutely brilliant from start to finish. In fact the whole Company is fantastic. I was treated with consideration, time and respect. They supported me and advocated for me considerably.
Any day or time I called Lewis with an update, or to receive advise on my 'next move' he responded with such professionalism within the scope of his practice and a kindness that was just what I needed. This all sounds a bit gushy, but I was in such need of support as an individual independent therapist.
Lewis directed me to a brilliant solicitor who was pivotal to the case closing and 'nothing to answer'. What a relief. What a brilliant decision to join Balens all those years ago!
My deepest thank you to Balens Team, Lewis Green and Paul Grant.

I have now been dealing with Balens for just over a year. Nothing is a problem for them whether it's on line email or by phone.
The staff have been very helpful, kind and courteous and listen to what you are asking about and carry out all the requests.
Strongly recommended.

I had good experience with balens so far.
They are very professional and reply to queries in short time. In a very short notice they reviewed by application and documents and provided me with the insurance.