Balenciaga Reviews 427

I purchased a Triple S sneakers 4 months ago, and after only 4 months of use the canvas on the top of the shoe started tearing. I brought the shoes to the Amsterdam store for a complaint, and now they have informed me that they do not think that this is a quality issue and that they will not exchange or repair them. Never buy anything from Balenciaga!

Zero service at clientservice.gbATbalenciaga.com for my quality issue! On my SNEAKER the "A"of the brand was lost :). Solution offered: ZERO. They told me to contact the shop, and the shop told me to contact the client services of Balenciaga. They ask a lot of money for their product which had bad quality. Do not pay for this bad quality and bad services! At Nike they just send a new pair......

Wow! Balenciaga and their Cust Svce should b beyond embaraased! The fact that $1200 Triple S kicks lining & heel tore, foam came out AND shoelace loops broke!! I was told to wear docks! And these shouldn’t b worn daily! And they are not responsible for wear & tear- Seriously?!! And I submitted images- BAD , AND I still wore them until last week when almost ALL MY LOOPS HAVE BROKEN AND CANNOT WEAR- what a waste!! AND ZERO remorse- Not even an apology- Nothing…

Absolutely shocking, they use DHL to do their deliveries, DHL delivered to a wrong address, balenciaga are still waiting on DHL to give them information about the trainer, they are refusing to give a refund, nearly 3 weeks later, I’m out of pocket of £735 absolute disgusting and DHL have broken GDPR by giving out my information.

Best high end fashion store on the market today, Great customer service great selection of clothing etc you get your moneys worth and more 👌

Beware of the poor quality of their products - I have a pair of Speed 2.0 lace-ups which had defects on one side. I had sent photos to Balenciaga to get this repaired. This was met with a claim that this was a wear and tear issue for what is clearly a manufacturing defect. Very ridiculous reasons were given.

I have other pairs of Speed which makes the defect glaringly obvious and offered to bring the shoes to their store for them to assess in person but this was strangely refused. Perhaps they do not wish to admit the QC failure?

Very poor quality product, and very poor customer service.

Will not make any future purchase from this house given this experience and all the controversies.

As much as i love balenciaga please go in store to properly check clothing pieces and understand its sizing, some of the new size proportions are ridiculous, nearly spent $1,400 on a jacket that fits me insanely huge at size S, Mind you I wear size M. I get the oversized look is trendy but sometimes it just simply looks hideous.

I had scratches on my waist bag Balenciaga repaired and fixed my bag, they shipped my bag back to egypt on their own expense they even paid egyptian custom fees on my behalf. The bag stayed with UPS for almost 2 months they kept following up with me until they were assured I received my bag . So my bag was fixed shipped and even custom fees were all paid by them. The staff were beyond professional and nice during the month and half when my bag got stuck with UPS . For me this was considered the best customer service I've ever received. Balenciaga la roca village Spain team , thank you so so much

Worst products, worst service, low quality shoes, cheap materials, definitely wouldn’t recommend as this brand has bad quality products, you should instead go LV or Gucci. Bought a triple S from italy and they started to chip off after 3 wears and they refused to repair it and even denied a credit note. Beware from this scam

I love fashion this brand top tier in my eyes sure they did some really dangerous and damaging things to there company but who you to say that nobody perfect I hope they learn from there mistakes but I’m always rocking my Balenciagas regardless

How in earth can anybody buy from this vile demonic pedophilia company
Using innocent young children in bondage and wrapped in tape
This disgusting company wants bankrupting

And adidas teaming up with them are just as vile

I bought a pair of shoes. In one month the material was damages. Such a bad quality. Just go with other brands

Balenciaga promotes pedophilia.

They advertise with children teddybears in bondage. Children with sex symbols and books and photos from child molestors and authors who write about and paint about child cannibalism.

Protect your children at all costs.

If you buy their products you support pedophilia. Simple as that.

Shoes fell apart.

Ew.

Horrible company.

This company is untrustworthy, lies and overbearing. Went to buy a card waller and look at a bag, checked the price with the sales staff. On 2nd visit, asked for to look at the bag again, and checked the price with the sales staff and was shown the price tag inside the bag. As I was about to pay, she suddenly said the price has increased and insisted that we pay the new price! I refused as they had confirmed the price twice and shown me the price tag. The store manager couldn't bear the responsibility and needed to check with her office.

They refused to honour the original price despite telling the price verbally twice and showing the price tag. The sales staff didn't even apologize and was quite rude.

We advise everyone to avoid this brand and company. Their products are nothing special and even borrowing other brands (Adidas) to rip you off.

I bought a shirt for my husband. The quality is so bad that after one wash the shirt actually tore. When I went back to the store they lied and said we will send to Paris for evaluation. It will take 3 weeks. After 4 weeks I contacted them and the staff said its your fault take it back we can’t do anything. After I questioned where was it sent for evaluation. They said it wasn’t send anywhere so they lied earlier. And being such a big brand the staff was so damn rude no one would listen. Ideally any good brand would replace it or give store credit. They didn’t even bother to at least get it fixed. I paid $1600 for a bad quality shirt. Any local brand quality is better than Balenciaga

This company is using young children for their malicious wicked campaign.