Balance Coffee Reviews 

Customer service was sunshine and light until there was a problem. These people are stellar at blame shifting, deflecting, not answering and laying all responsibility for their errors on their customer without lifting a finger to fix problems they've created.

I was extremely careful not to sign up for a subscription as I wanted the trial pack to test the coffee. A while later with no notification I received another coffee + a mushroom elixir. I was told I had set up the sub and I would have to cancel it myself, they can't do it. Yet my account clearly stated there were no subscriptions. When I asked how to cancel something that isn't there - no reply. I was then told that I should be happy with the news that I was getting a free mushroom elixir with the coffee I didn't order and wanted cancelled. I'm allergic to mushrooms and don't want that in my house, would never have ordered it and don't want it. Their reply? Crickets.

I refused delivery and they finally settled the issue with a refund. Do I trust them? No. And neither should you. As long as everything is running sweet for you you'll be fine, but God help you if there's a problem. To me that's all you need to know about a company. And I didn't like their coffee either, it's either too green or too weak and I've travelled the world drinking coffee so I know my stuff.

Really good products - as a diabetic I need to manage my entire lifestyle ecosystem and that includes coffee. Balance coffees focus on purity helps me manage fluctuations in blood glucose better as part of my lifestyle management. I wouldn’t go anywhere else.

Amazing coffee and customer service!
I can’t drink coffee from Costa etc anymore. Once you’re used to drinking really good coffee like balance you can’t go back to drinking average coffee.
I had a couple of issues with an order (not their fault) and within an hour of emailing they had sorted it out for me. I can’t recommend the coffee or the company high enough

The company make great coffee and customer serice is good too. I'll definitely be re-ordering.

I accidentally ordered whole bean instead of ground coffee, asked if they could change to ground coffee and they responded within minutes and got it sorted!

This is some quality coffee! I have a histamine intolerance so it has enabled me to have coffee without itching which is great. The customer service is also excellent. Can't fault it and will continue to purchase 😄! Thanks!

Had a slight issue with an order, and it was resolved immediately!!! Amazing service as ever !! It’s why you just keep coming back !! The coffee is also some of (if not) the best organ coffee around bar none !!!

I only buy Balance coffee now.
I use to buy Bullet Proof Coffee and I find this to be better.
No bitter ness anymore.

Excellent coffee and excellent customer service

Great Coffee
This coffee is so good - our friends all love it too. We find it hard to have a coffee anywhere other than home now as it doesn't taste as good as Balance!

Was missing a dropper in my parcel so I emailed and they got back to me very quickly with a solution!

I was having trouble with my order so contacted Balance who got back to me very quickly. Christian and Jallyca resolved the issue and my order was received the next day. The coffee at Balance is really lovely and even the Darkfire Energy blend, although bold, has a lovely taste and not bitter.

Very helpful and responsive customer service.

Not only the coffee is delicious and toxins-and-rubbish free, but the customer service is outstanding. The Balance Coffee Team was ever so helpful with managing my order while I was away, the e-mail communication was smooth and sweet.
Thank you!

great customer service and follow up- speedy response to questions. Coffee is a game changer and finding some of the mushroom products also beneficial. Expensive yes, but for quality a must- who wants to be drinking mould when you could be reducing the toxic load and supporting a new business initiative- keep up the good work

I was delighted to come across Balance Coffee whilst searching for a gift for a coffee connoisseur and health conscious relative. The product ticks all the boxes and will be greatly appreciated.

Amazing coffee, better than supermarkets even the better brands.. I run out of my subscription and had to buy a little bit of ‘normal’ coffee and it just isn’t as good! Nothing compares to this coffee and to top it off it is actually good for you, unlike the shop bought brands which are sprayed with chemicals :-( I have had a very little issues but customer service is always very helpful and quick to resolve anything! Overall I would always get my coffee for balance and the mushroom elixirs are also a great addition!

A very communicative, professionally competent coffee retailer.. We'll done!!

Very helpful and friendly customer service. Also, the coffee is a great healthy choice!