Balance Box Reviews 

64
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Still cannot find how to get a hold of the balanced company still no box was charged again how in the world can you get ahold of them!

Rated 5 out of 5 stars

My 3 day meal plan box of the Classic weightloss menu arrived before i got up early on Friday. Beautifully packed and presented breakfast, lunch and dinner with a really handy menu detailing all of th... See more

Company replied

Rated 5 out of 5 stars

Balance box has made it so easy to stay healthy while busy and supporting my 80/20 lifestyle. The food has flavour and variety which I appreciate so I don’t get bored and saves me time during busy wee... See more

Company replied

Rated 1 out of 5 stars

I'd love to comment on the great food. Unfortunately when the food is delivered between 2200 and 0600 (w/e M25 only), without a text/email to confirm, there is a good chance that it goes missing. M... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. Health Food Store
  3. Meal Delivery

Written by the company

Balance Box delivers all your daily food requirements direct to your door, there’s no need to plan, shop, chop or cook – we do it all! Our chefs use the freshest, seasonal and ethical produce to deliver delicious, nutritionally-balanced meals nationwide.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

64 reviews

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2.5

All reviews

(64)

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Rated 1 out of 5 stars

Shitty Service to Canadians

The box was wonderful. Customer service is zero! I paid for 6 months and got one box. Loved it! Then rest of boxes were cancelled by the company citing shipping costs were too high to send to me??!! I live in Canada. I have access to ALL couriers. ( this was in the spring long before Canada Post strike). They did not even allow me to pay for shipping. Just said: nope not sending to you! I emailed them twice! What peeved me even more is all these you tube influencers in the US who are unboxing and probably got their box for FREE to advertise it. Makes you wonder why we Canadians go elsewhere 😞😡

1 April 2024
Unprompted review
Rated 1 out of 5 stars

I trusted this company as I love the…

I trusted this company as I love the food and have ordered from them in the past.
I have paid a month upfront (over £500), the first week came but the second week hasn’t.
I cannot get hold of anyone at the company. No explanation of what has happened, which is extremely disappointing.
I wouldn’t order from this company as they are clearly experiencing issues.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Paid for food that didn't arrive

So i ordered and paid for a full week. Delivery came on sunday night all fine worh food until
thursday. Thursday nights food didn't arrive tho and no reply from their number and after i emailed them i just got a reply saying we are not accepting new orders???? Don't worry guys i wasn't trying to order, and i never will again. I just want a full refund as this plan was a waste of time i only got 4 days food. no explanation no apologies nothing. Cheeky sods i find this very dishonest

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Delicious food & I've lost weight!

Delicious food, good variety and nutritious. Excellent packaging means the boxes arrive fresh and ready for the fridge. I chose the Classic Menu Lighter Plan that gave me three good meals and two snacks a day. I have lost weight, feel healthier and saved much needed time using Balance Box. Highly recommend giving it a try.

3 March 2023
Unprompted review
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Reply from Balance Box

Hi Brenda! Thank you so much for such a kind review. We are delighted to hear that you have enjoyed the food and have experienced loss in weight. We hope you continue to enjoy Balance Box.

Rated 5 out of 5 stars

Brilliant

Brilliant. Lost weight. Felt better. No cooking. No need to shop. Good customer service. And most of the meals are really tasty. Very impressed.

21 March 2023
Unprompted review
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Reply from Balance Box

Hi Kate, we are so thrilled to hear that you enjoyed your experience with Balance Box. It is always amazing to see clients getting the results they want.

Rated 5 out of 5 stars

I really enjoy the food

I really enjoy the food from BalanceBox, I've lost loads of weight and the customer service is excellent. I wish they didn't use dpd to deliver but apart from that, I've no complaints.

27 February 2023
Unprompted review
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Reply from Balance Box

Hi Catherine! We are really happy to hear that you enjoy our food and have seen results. We are sorry to hear that you have had some issues with our chosen delivery company DPD. We have escalated these issues and hope to come to a resolution that works for everyone soon. Thanks again :-)

Rated 5 out of 5 stars

I’ve just completed a a 2 month 4xper…

I’ve just completed a a 2 month 4xper week subscription and have completely loved the experience. I’ve lost weight felt full and healthy with an amazingly broad range of meals and snacks. As a fabulous reset for the new year I’ll definitely come back !

27 February 2023
Unprompted review
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Reply from Balance Box

Thank you so much for your kind review! We are delighted to hear that you saw results and were happy with our food and service!

Rated 5 out of 5 stars

Balance box makes it easy to stay healthy

Balance box has made it so easy to stay healthy while busy and supporting my 80/20 lifestyle. The food has flavour and variety which I appreciate so I don’t get bored and saves me time during busy weeks to not have to worry about meal prepping or starting dinner late. I order the Classic Box Market size and it’s fits my life perfectly.

30 January 2023
Unprompted review
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Reply from Balance Box

Hi Victoria! Thank you so much for your kind words, we're delighted! We hope you continue to enjoy Balance Box!

Rated 5 out of 5 stars

Balance Box Success

I have been happily enjoying Balance Box four days a week for nearly two years . I started wanting to lose weight and ( together with regular exercise ) lost 3 stone in 18 months ( with breaks for holidays ). It’s been very helpful to have the portion control combined with fresh and varied food. Thank you to the Balance Box Team.

23 January 2023
Unprompted review
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Reply from Balance Box

Hi Duncan! We are so delighted to hear that you experienced great results when using Balance Box. It is always great to hear of real results from our customers. Thank you for the kind review!

Rated 5 out of 5 stars

Highly reccomended! Exceptional customer service and product!

The food and portion sizes are perfect. My wife and I lost 2kgs using balance box and it's helped stabilise our lives.

Andreaa and the Balance box team provide the BEST customer service hands down. My wife and I live between 3 homes and it means we have dynamic delivery requirements. Andreaa makes sure we get our food where and when we need it.

I honestly can't remember the last time a company provided such great service. Wow!

5 January 2023
Unprompted review
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Reply from Balance Box

Hi Khalil! Thank you so much for your very kind review. We are delighted to hear that you are your wife enjoyed the food and service! We hope to continue providing this high level of service to all of our clients. Thanks again!

Rated 5 out of 5 stars

Tasty, fresh meals

Balance box makes incredible, delicious meals all really varied and super healthy to help when you're really short on time. Everything arrived well packaged and really fresh. I lost loads of weight, felt healthier and more energised- can't recommend highly enough!

11 December 2022
Unprompted review
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Reply from Balance Box

Thank you so much for your kind review Christabel. We are so happy that you were pleased with our service!

Rated 5 out of 5 stars

I LOVE this company..

I LOVE this company... I'm ordering for ease as started new job and needed not to think about what I was going to eat as busy with work, but now I'm thinking of carrying on. Food is delicious and nutritious and always tastes super fresh. Also head office are super efficient and reply to any query i may have.... highly recommended.

22 November 2022
Unprompted review
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Reply from Balance Box

Thank you so much for your great review! We are delighted that you love our food and customer service. We hope you continue to enjoy Balance Box!

Rated 4 out of 5 stars

I like the food

I like the food - apart from the soups - would be good if I could have an alternative for them. That said they are very nice I am just not a soup person. I have managed to lose weight fairly steadily which is good. Overall a good experience. Would be nice to get a voucher / discount for your 3rd month onwards to reward loyalty

4 November 2022
Unprompted review
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Reply from Balance Box

Hi Ian! Thank you very much for your kind feedback! Our menu is constantly changing and we love to receive feedback on it so we will pass on your comments to our menu developer. A loyalty programme is something that we are working on.

Rated 4 out of 5 stars

Balance Box helped me to rethink…

Balance Box helped me to rethink 'dieting'. Historically it has been an all or nothing approach, using shakes or Atkins. Balance Box came as a wake up call in that there are other approaches, albeit this takes longer to see results. It made me appreciate food but to rethink portion control. I would recommend, the food is tasty and varied. The support team are also very friendly and efficient.

19 September 2022
Unprompted review
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Reply from Balance Box

Thank you for the lovely review Gemma! We are happy to see that you have enjoyed using Balance Box!

Rated 5 out of 5 stars

Highly recommend, fantastic!

Ablsoutely fantastic, it makes dieting so easy and the food is fabulous, the chili con carne was the best I have ever had, much better than I make. Their homemade health bars are so good that I emailed them to ask if I could buy some for the future. It is also very healthy and the service from them is great. I tried another company who does the same but they do not compare with Balance Box. Highly recommend them.

10 October 2022
Unprompted review
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Reply from Balance Box

Thank you so much for the kind review! We are so delighted that you enjoyed our meals and snacks!

Rated 5 out of 5 stars

Healthy way to shift weight

I wanted to lose weight before my travels. Balance Box was the obvious solution; I have really enjoyed the meals and am very grateful for the snacks that keep me going through the day. I feel healthy and feel confident in my body! I definitely recommend these boxes!

12 October 2022
Unprompted review
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Reply from Balance Box

Thank you for your lovely review. We are so delighted that you enjoyed!

Rated 5 out of 5 stars

Totally delicious food

Totally delicious food with lots of variety. Not sure how they keep the calories so low when I feel full after each meal! Very helpful customer service and deliveries always on time (or early!).

10 October 2022
Unprompted review
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Reply from Balance Box

We're so glad you enjoyed Balance Box Julian, thanks for the lovely review.

Rated 5 out of 5 stars

Nutritious and delicious - highly recommended!!

Incredible, nutritious, delicious meals and snacks - I’m SO impressed with Balance Box! Great variety of yummy, healthy foods, with plenty of plant diversity - very convenient after a busy day at work. Loving the smoked tofu / asparagus / tomato salad, and obsessed with the chocolate and almond cookies!! Perfect delivery and outstanding customer service - incredibly friendly and lovely team!! Highly recommended :)

13 June 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding, rarely a company gets it absolutely right, Balance Box have , the menu, the quality of the food, delivery , customer service , price , love it , love it , love it ..

If that wasn't enough the weight is falling off !

Its a healthy personal chef in a bag , delivered twice a week

Thank you balance box

8 April 2022
Unprompted review

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