Balance by bistroMD Reviews 145

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

The food quality is not very good... The pork tenderloin and turkey sausage was rubbery, egg-based breakfast entrees were watery, in general, just unappetizing food. You'll lose weight because you w... See more

Rated 3 out of 5 stars

I enjoyed the offerings when I first tried BistroMD a couple years ago. I guess my taste in food is just a bit more simple than the target for this program. Almost all of the previous meals includin... See more

Rated 1 out of 5 stars

Food arrived rotten. Unlike previous frozen food delivery I tried, they seem to have done the barely minimum to try and keep the food frozen. Package was in transit for several days in middle of the s... See more

Company replied

Rated 3 out of 5 stars

The food is very good, but my concern is whether it is non-GMO. This is very important as far as quality because when I prepare my own meals, I make sure it's mostly organic and not treated with horm... See more

Company replied

Company details

  1. Restaurants & Bars

Information provided by various external sources

For healthy, chef-prepared meals at your convenience, Balance by bistroMD offers a flexible home-delivery meal service without any minimums or memberships.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

145 reviews

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Rated 1 out of 5 stars

The food quality is not very good..

The food quality is not very good... The pork tenderloin and turkey sausage was rubbery, egg-based breakfast entrees were watery, in general, just unappetizing food. You'll lose weight because you won't finish your meals! fruit sides (honey peaches, spiced apples) are half-cooked, being both crunchy and rubbery at the same time. I would not recommend bistroMD.

28 August 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer serive

I used bistroMD for a few weeks I tried to cancel multiple times. I was 1 day past the deadline to pick your meals but the order was not going to ship for 4 days. When I tried to explain to them that I did not want the meals as it is not worth 15 dollars a meal, and I couldn't really afford it. The customer service person had no response besides their pre typed responses telling me I was too late. These are frozen meals... So you would think they could keep the meals that were in my order frozen and send them to the next customer as everyone has the same menu options. They have zero compassion for people and over charge and have no wiggle room. Will not be using again, customer service is one of the most important things to me, HelloFresh for example has great customer service all around.

11 March 2021
Unprompted review
Rated 5 out of 5 stars

The food is wonderful

The food is wonderful. It helps me tremendously as I have Lupus, making the especially rough days easy for meal time. Thank you, CG.

17 August 2020
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thank you so much for your positive review! BistroMD is committed to providing healthy and nutritious food. We're glad to hear that we have helped make the rough days just a bit easier.

Rated 1 out of 5 stars

Food arrived rotten

Food arrived rotten. Unlike previous frozen food delivery I tried, they seem to have done the barely minimum to try and keep the food frozen. Package was in transit for several days in middle of the summer. That combined with poor packaging and lack of effort resulted in everything inside being spoiled. Try to cancel it as soon as it arrived however 1 week anticipation isn’t enough apparently so bare in mind that if you want to try it for a week they are practically gonna force you to go with it for at least an extra week. I’ve also tried to leave a bad review on their website however they seem to filter them out so it was never was posted and oddly enough there isn’t any 1 star or stars reviews showing up there.

24 July 2020
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Walter, thanks for allowing our customer service team to assist you. We understand that your experience with the bistroMD program was impacted by a FedEx delivery delay. We're sorry that your order did not arrive in the intended condition and for any inconvenience this has caused you.

Rated 5 out of 5 stars

I love Balance by BistroMD

I love Balance by BistroMD. This site always has wonderful discounts on their high quality meals and snacks. Amazing products and amazing service !

30 June 2020
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thank you for your glowing review of Balance by bistroMD!

Rated 5 out of 5 stars

food is delicious

food is delicious! fast delivery and great packaging .. the food is still frozen when I receive it! please bring back the cartelized onion mushroom ..my most favorite meal!!

30 June 2020
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thank you for your 5-star review. BistroMD works hard on packaging and delivery to make sure the food arrives safely to your door. The caramelized onion mushroom frittata is back! If you ever have trouble adding that meal to your bistroMD menu, try looking at the Balance by bistroMD website.

Rated 5 out of 5 stars

Ham & Egg Scramble

I have limited my orders (for the time being) to breakfasts so my review is for the Ham and Egg Scramble with Cinnamon Apples. It is my absolute favorite and I usually order 15-20 at a time. Fast processing and delivery with delicious food every time! Thank you!

23 June 2020
Unprompted review
Rated 5 out of 5 stars

My husband had a near fatal heart…

My husband had a near fatal heart attack and a family member who is an ICU nurse told us of your food delivery. For the past 3 months, we have truly enjoyed your delicious and healthy meals. We have increased the number of meals we receive weekly. Compared to other food delivery services, your extensive selection is refreshing. Daily, we look forward to eating healthy.

26 March 2020
Unprompted review
Rated 3 out of 5 stars

Most of your food has too much black -my opinion.

Most of your food has too much black (and white), proper in EVERYTHING; so unfortunately I eat the same meals every week..,gets boring after awhile.

19 March 2020
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thanks for your feedback, Laurie. We understand everyone has unique tastes and preferences, which is why we offer a wide variety. Be on the lookout for new meals on the menu for you to try. We hope you continue to enjoy the convenience and benefits of Balance!

Rated 4 out of 5 stars

Food is pretty good for frozen meals

Food is pretty good for frozen meals. Broccoli is usually a little overcooked. Good to have these meals to rely on.

19 March 2020
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

We're pleased that you're enjoying your meals from Balance by bistroMD! Thank you for your review!

Rated 5 out of 5 stars

Good stuff!

Timely deliveries and wonderfully, yummy food. Thank you so much.

19 March 2020
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thanks for your review, PJ! It's a pleasure serving you!

Rated 5 out of 5 stars

Large selection and tasty meals.

23 November 2019
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thanks for your review, Pamela! We're glad you're enjoying the quality and variety we provide. Thanks for shopping with Balance by bistroMD!

Rated 5 out of 5 stars

The food is amazing

The food is amazing! It’s packaged perfectly and I highly recommend!

22 November 2019
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thank you for recommending Balance by bistroMD! We love taking the work off your plate. Thanks for shopping with us!

Rated 5 out of 5 stars

Love these guys!

food arrives quickly, always well packed and delicious

21 November 2019
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

We're glad that you're enjoying your experience, Debora! We're always here to help you eat healthy effortlessly!

Rated 4 out of 5 stars

Good food and variety

I like the food taste and choices. My only complaint is that the plastic wrap on top isn’t always sealed right. Correct that and all is well!

21 November 2019
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thanks for your feedback, Sheila! We're glad that you're enjoying your Balance meals. The plastic film is self-venting and may pop off during transit on occasion. Not to worry, the meals are frozen solid and still perfectly safe to enjoy. We closely monitor the sealing process and make adjustments as needed. Your satisfaction is our priority!

Rated 5 out of 5 stars

I enjoy many of the meal options that…

I enjoy many of the meal options that are provided by BistroMD. There are a variety of diet plans and there is an option to exchange an item if you are scheduled to receive something you don't like. Also, the food is delivered within a couple of days of ordering.

26 August 2019
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Cindy, thank you for your review. We're glad that you're enjoying your choices from Balance by bistroMD. Thank you for shopping iwth us!

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