Bakkalim UK LTD Reviews 26

Terrible company keep away

I ordered meat from this website this time. It doesn’t come with any labeling. when I ask them about this. they avoid the real issue, my concerns about the product especially about expiry date. their customer service is not helpful and annoying. I regret shopping here.

Excellent service – 5 stars! The products arrived well-packaged and in perfect condition. Customer service was very helpful, and the delivery arrived the next day, which was fantastic. Thank you!

i spent £325 for my order they send 2 boxes i received 1 of next day but other one received after 3 days and all frozen food melted and gone to bin waste money they said we will refund for gone food but they didint refund any money anyway they are loosing not me

They sent expired products. I got my order on the 30th of January and the products were expiring in February. And two wrong products were sent to me. I never recommend this website.

Like many people here, I am kicking myself for not reading the reviews now before placing my order. They refunded my money after deducting the shipping fee for the product they couldn't deliver because it was out of stock. Their customer service is terrible. if you want healthy mental, must’nt shop with them even if they give it away for free.

Do not shop from this organisation. I am kicking myself for not reading the reviews now before placing my order. Order placed and was meant to be delivered on a Tuesday which then changed to a Thursday and then finally came on the Saturday. Had salads and meats in my fridge waiting on the products to arrive which just caused unnecessary stress. Communication at the the beginning which then stopped from their side. Order came eventually with missing products and fresh products being disposed due to off smell. Do not order from this company.

I am extremely disappointed with my recent order from Bakkalim. I ordered a product, but, without any communication or my consent, it was replaced with another product. I've been trying to resolve this issue for the past three weeks, but the customer service has been unsatisfactory, stalling, and now, they have stopped replying to my messages altogether. This experience has been frustrating, and I urge potential customers to be wary. be carefull about giving order!

AWFUL PRODUCT QUALITY AND CUSTOMER SERVICE.

This is my third order with them.
1st order was placed during pandemic so I won't complain, but I waited days for my order to be delivered and only after I contacted them they cancelled and refund me the amount.

My second order was going to be delivered the same day by their vehicle, instead they shipped it so all the chilled and frozen products went to waste. They apologised and told me it was a mistake. Ok, things can happen of course.

The third time is the charm! They sent me an expired product, I sent them a photo that clearly shows the expiration date. Asked for a refund, and they asked for further proof. Because they think everyone else is as dodgy as they are, they are asking for further proof instead of being apologetic.
I will never make a purchase and I do not recommend it to anyone else. Terrible company.

Never ever use again, they send me broken bottle of olive oil and expired date products.

Avoid them to be a customer of them! For the first 2 purchases they were shipping the boxes tidy and proper. The last time on my 3rd time, the inside of the box was not like it was and both couscous and rice were broken and spilled up. I have sent them photo as a proof, they told me they could only make partial refund as some of the rices/couscouses still usable. I bin them all both the products and bakkalim.co.uk.

I have them the second chance and placed an order. In the explanations area I kindly asked for not to be sent something out of date. They did it again! For what? They just lost a customer for ever now.

Thank you so much for your prompt delivery the packaging Was amazing. I made an order in the morning and they bring it in the evening I am so pleased with this company.
The products are very fresh.
Delivery service was very fast
A************

Delivery is great but the most beautiful thing is I would never have thought that I could buy quality products at this price.

AVOID AVOID AVOID. I WAS A REGULAR CUSTOMER AND ONCE THEY HAVE SENT FROZEN MATERIALS MELTED AND SOAKED. THEY HAVE SENT SO MANY EXPIRED ITEMS. WHEN I TOLD THEM, THEY HAVE BANNED ME. RIP OFF. UNTRUSTED SELLER. AVOID AVOID AVOID.

Same day delivery. Fast and reliable, good packaging.

Have used this company 3 times however, a jar was broken on delivery last week, with jam covering everything. We emailed a couple of times, not complaining, just asking for a replacement to be sent, not even a response. Disappointed.. 😟

Excellent service
Prices and quality are amazing. Fast delivery. I will be ordering from here again and i will definetly recommend to my family and friends.Thankyou bakkalim :)