Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more
Company replied
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Review summary
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Professional service from the start. Very helpful and experienced staff. Respected our home. Blinds are perfect, everything we expected and more. Wide range of blinds to choose from. Fitted to per... See more
Company replied
As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more
Company replied
Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more
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Company details
Written by the company
Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.
Contact info
34 High Street, DL16 6DB, Spennymoor, United Kingdom
- 01388 813267
- sales@baileys-blinds.co.uk
- baileys-blinds.co.uk
4.7
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Complete waste of time. …
Travelled miles to visit the Ashington store and couldn’t find it. Turns out all stores apart from Spennymoor closed. Website and web in general not updated. Very poor.
27 January 2025
Unprompted review
Reply from Baileys Blinds
We are so sorry to hear about your frustrating experience trying to find our Ashington store, Paul. We apologize sincerely for the inconvenience this caused, especially after traveling a distance to get there. You're absolutely right, our website and online information should have been updated to reflect the closure of that location. We are taking immediate steps to rectify this and ensure all online platforms are accurate. We value your feedback and appreciate you bringing this to our attention.
In the meantime, we would love to help you with any blinds needs you may have. Our Spennymoor store is open and ready to assist you, or we can schedule a consultation at your convenience.
Thank you for your patience and understanding.
The Baileys Blinds Team
Poor Quality and Aftersales
We got our curtains and blinds done by Baileys Blinds, 2 years ago. We have had 3 different issues and had to call them out to look at the cost of £80 a time. The last one I said it’s broken with nothing to do with us, to which they came and said it was broken to charge us 80 pound. They said a replacement would be 350 and other companies will do it for about 130. Not happy with the quality of the products or the after sales service.
15 January 2025
Unprompted review
Reply from Baileys Blinds
Craig, we are very sorry to hear about the issues you've experienced with your curtains and blinds over the past two years, and we understand your frustration with the call-out charges. We appreciate your feedback and will definitely take your comments on board to review our after-sales service and pricing policies. We value your business and want to ensure all our customers have a positive experience with Baileys Blinds.
The Baileys Blinds Team
Great firm to deal with
Quickly arranged a survey for a damaged blind. Made the damaged one secure which was a relief. Arrived on time to fit new blind, which was done very quickly and professionally.
23 January 2025
Reply from Baileys Blinds
Hi Mrs Kellman,
We truly appreciate your wonderful feedback! If you need any further assistance, we're here to help. Enjoy your new blinds!
Kind regards,
Baileys Blinds
Excellent service
Excellent service at all stages of the purchase, from initial consultation to fitting. The blind is great quality and looks perfect 🤩. Very pleased with the result
16 January 2025
Reply from Baileys Blinds
Hi Kevin,
Thank you for your brilliant feedback! We're thrilled to hear that our service was excellent. We appreciate you choosing us once again and hope you enjoy your blinds for years to come!
Kind regards,
Baileys Blinds
Efficient quick and easy delivered on…
Efficient quick and easy delivered on time.well done and thankyou
20 December 2024
Reply from Baileys Blinds
Hi Diane,
We truly appreciate your feedback! We're delighted to hear that our service was great and efficient. If you need any further assistance, we're here to help. Enjoy your new blinds!
Kind regards,
Baileys Blinds
Shop Local with a name to be trusted
Initial visit of sales advisor/expert went well with all measurements taken and any questions answered to our satisfaction.
Fitting of blinds, curtain rails and curtains carried out quickly and efficiently. We are to date very happy with our downstairs day/night blinds and living room curtains. In time we will probably come back to Baileys’ for upstairs blinds- it is good to shop local.
25 November 2024
Reply from Baileys Blinds
Hi Lynn,
Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience with us from start to finish. It's wonderful that our team was able to help and offer the right options. Enjoy your new blinds!
Kind regards,
Baileys Blinds
Would definitely recommend …
We have used Baileys Blinds several times over the years and we have always been very pleased with them-
Excellent service, prompt response
Staff professional
Good range of blinds and explanation of the options for our windows
Appointments for measuring up and for fitting were made at a time convenient to us
I would have no reservations about recommending Baileys Blinds to others
20 November 2024
Reply from Baileys Blinds
Hi Katy,
Thank you for your brilliant feedback! We're thrilled to hear that our service was excellent from start to finish. We appreciate you choosing us once again and hope you enjoy your blinds for years to come!
Kind regards,
Baileys Blinds
Happy Dave & Sue
Wait for delivery was a little longer than we hoped but now our shutters are fitted it was well worth it. The fitter was fantastic clean job and such a nice helpful chap will recomend Baileys to everyone we know.
16 December 2024
Unprompted review
Reply from Baileys Blinds
Hi David,
Thank you so much for your wonderful feedback! We are extremely pleased that you are delighted with your shutters and we truly appreciate the kind words!
Kind regards,
Baileys Blinds
Good quality blinds and prompt delivery…
Good quality blinds and prompt delivery and fitting.
18 December 2024
Reply from Baileys Blinds
Hi Stanley,
Thank you for your feedback! We're thrilled to hear that our service was efficient. We appreciate you choosing us and hope you enjoy your blinds for years to come!
Kind regards,
Baileys Blinds
Vertical and roller blinds
Blinds fitted very quickly by the polite fitter. They look great and finish the room. Very pleased with purchase and would recommend Baileys to others.
17 December 2024
Reply from Baileys Blinds
Hi Rosetta,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were impressed with our service and quick fitting. Your loyalty and kind words mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Baileys Blinds
Very nice staff
Very nice staff, knowledgeable about the product. Extremely happy with my new blinds
12 December 2024
Reply from Baileys Blinds
Hi Elizabeth
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future. Enjoy your new blinds!
Kind Regards
Bailey's Blinds
Professional
Slight mishap with the deivery of the blinds but re tified very quickly
Installed quickly and professionally
Would certai ly recommend this company
10 December 2024
Reply from Baileys Blinds
Hi Dave
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future. Enjoy your new blinds!
Kind Regards
Bailey's Blinds
From the Great service and expertisestart Dave's presentation…
From the start Dave's presentation taking us through our needs and choices, measuring up and detailling the stages up to installation were spot on and then Scott's professionalism and expertise were superb - quick and expert in fitting the blinds with explanations on function and safety. We highly recommend Baileys Blinds toanyone
29 November 2024
Reply from Baileys Blinds
Hi Brian
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future. Enjoy your new blinds!
Kind Regards
Bailey's Blinds
5 star Baileys Blinds…
I have dealt with Baileys Blinds for many years purchasing different styles of blinds, so had no hesitation in using them again. They were as always very efficient,helpful and pleasant from start to finish,and again supplied me with quality blinds. I would not use any other firm.
3 December 2024
Reply from Baileys Blinds
Hi Joan,
We truly appreciate your amazing feedback! We're delighted to hear that our service was excellent form start to finish. If you need any further assistance, we're here to help. Enjoy your new blinds!
Kind regards,
Baileys Blinds
Quality blinds at a competitive price
Had the blinds in now for 2 months. They work well and I am very pleased with them. The installation process was quick and professional. I would definitely recommend.
15 October 2024
Reply from Baileys Blinds
Hi Stephen,
Thank you for your feedback! We're thrilled to hear that our service was excellent. We appreciate you choosing us and hope you enjoy your blinds for years to come!
Kind regards,
Baileys Blinds
The staff that attended on both…
The staff that attended on both occasions were very well mannered and friendly
3 December 2024
Reply from Baileys Blinds
Hi Irene,
We truly appreciate your amazing feedback! We're delighted to hear that our service was excellent. Thanks again for choosing us!
Kind regards,
Baileys Blinds
My Shutters Are Perfect!
This is the first time I have used Baileys but definitely won’t be the last! I ordered shutters, after being given a reasonable quote, back in July. Admittedly, they did take longer to arrive than anticipated due to shipping problems, but Baileys kept me informed of the situation. From the salesman coming to measure up, and to the guy fitting my shutters (sorry can’t remember names) everything ran smoothly. I’m very happy with the result. Highly recommended!
21 November 2024
Unprompted review
Reply from Baileys Blinds
Hi Eileen,
We truly appreciate the wonderful feedback! We’re thrilled to hear that you had a positive experience with us and are delighted at how happy you are with your shutters!
Kind regards,
Baileys Blinds
Reply from Baileys Blinds
Hi Joyce,
We truly appreciate your amazing feedback! We're delighted to hear that our service was excellent. Thanks again for choosing us!
Kind regards,
Baileys Blinds
Very competitive price and excellent customer service…
Very competitive price and excellent customer service from the office staff and fitter, would recommend.
23 October 2024
Reply from Baileys Blinds
Hi Jessica,
We truly appreciate your amazing feedback! We're delighted to hear that our service was excellent. Thanks again for choosing us!
Kind regards,
Baileys Blinds
Super service
Super service, the salesman arrived on time and was pleasant and helpful,
We placed an order it took 3 weeks for the blinds to be made, the exact time frame we were told,
The fitter arrived on time, worked quickly and cleanly and was very friendly.
Would highly recommend them
21 November 2024
Reply from Baileys Blinds
Hi Pauline,
Thank you so much for your lovely feedback! We’re delighted to hear that your journey from measuring to fitting was a positive one and we truly appreciate the kind words!
Kind regards,
Baileys Blinds
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