Bailey and Coco Reviews 341

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and attractive designs of the products, particularly the harnesses, which are noted for their comfortable and secure fit, often with good adjustability. Many people appreciate the ease of ordering and the speedy delivery of their items, with some receiving their purchases just in time for special occasions. The customer service is frequently highlighted as brilliant and efficient, with staff quickly resolving issues and providing helpful communication. However, some customers also noted issues with delivery, including delays and parcels not arriving as expected, leading to frustration with the lack of proactive support and compensation for missing items. A few other people also felt that the customer service was unhelpful, focusing on money and stopping communication, and some experienced problems with harness sizing, receiving incorrect items, or finding the product quality to be low, causing discomfort for their pets.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality, strong materials, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as well-made, strong, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising quick and speedy delivery... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and quick delivery.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality, attractive designs. Good range of adjustments on harnesses, ensuring safe and comfortable fits. Good discounts. Our dogs look lovely in their new harnesses and doggy equipment. Harne... See more

Rated 5 out of 5 stars

Excellent company I have used very many times. Recently had a issue with delivery, and they sorted it out straight away by resending another item. Couldn't have been more helpful. Powertrails s... See more

Rated 5 out of 5 stars

Absolutely stunned at the amazing quality! I ordered a matching set of harness, lead, collar, bow and poop bag carrier. All speedily delivered just in time for Christmas. I was floored by the beaut... See more

Rated 5 out of 5 stars

Eady to order and after several unsuccessful harnesses to fit my shih Tzu,your harness has been a comfortable fit. yeh. Waiting for another harness and collar to come back in stock, then I wil... See more


Company details

  1. Pet Store

Written by the company

Bailey & Coco: Your One-Stop Shop for Stylish Dog Accessories! 🐾 At Bailey & Coco, we're all about enhancing your fur babies style and safety. Explore our wide range of premium dog accessories, including dog harnesses, leads, collars, poop bag holders, bow ties, dog walking bags, and much more. Whether you're looking to add a touch of flair with a trendy bow tie or keep your pup safe during walks with our durable harnesses and leads, we've got you covered. Our collection is designed to meet the diverse needs of dogs of all shapes and sizes, ensuring that they look fashionable while staying secure. Join us in making every dog's life a little more stylish and safe. Shop now at Bailey & Coco and let your dog shine! 🐶🌟


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

341 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

This is a quality harness for dogs

This is a quality harness for dogs, but my small Chihuahua finds it a bit bulky. Also the clips that fasten the harness are so stiff to open that I have to use a pair of pliers to open them, which distresses my dog a bit.

10 February 2026
Bailey and Coco logo

Reply from Bailey and Coco

Hi Sandra,

Thank you for taking the time to leave a review and for your kind words about the quality of the harness. I’m really sorry to hear that it hasn’t been the right fit for your Chihuahua and that you’ve had trouble with the clips.

Our buckles are designed to be secure, but they should never be so stiff that they’re difficult or stressful to use. We’d really love the chance to help put this right for you, whether that’s checking the sizing or offering an alternative option.

If you’re happy to, please get in touch with us at support@baileyandcoco.co.uk
and we’ll look after this for you.

Kind regards, Laura

Rated 2 out of 5 stars

Sadly I am still awaiting receipt of my…

Sadly I am still awaiting receipt of my dog’s harness! Royal Mail said it was out for delivery on Saturday 14th February. I have written to yourselves and received a reply from Laura on the 16th who confirmed she would look into it. I have bought from yourselves previously without any problem so hopefully I will receive the harness very soon

12 February 2026
Bailey and Coco logo

Reply from Bailey and Coco

Hi Maureen,
I’m really sorry that your harness hasn’t arrived yet and I completely understand how frustrating that is. Your order was dispatched on 12th February and we’re already in touch with Royal Mail to investigate the delay and get this moving for you. I’ve also replied to you directly by email with an update, and we’ll make sure this is resolved for you as quickly as possible. Thank you for your patience, Laura

Rated 5 out of 5 stars

Spring harness

I have brought so many different harnesses and I always go back to Bailey and coco one. I’ve now got a spring one and autumn one. When it summer arrives I’ll get a summer one. I love the handle and how easy it is to get a lead attached quickly so I’m not fiddling around trying to hold my dog and get the lead on.

2 February 2026
Rated 5 out of 5 stars

Great harness

Service was fast and good communication throughout. The harness is as described, well made and sturdy and stylish too. Useful grab handle to the back with front and shoulder lead loops. I prefer a front attachment on a harness to prevent my dog from pulling. She looks very smart in her new harness and it looks comfortable for her.

10 February 2026
Rated 5 out of 5 stars

Excellent harness

Excellent harness, soft and comfortable for the pup. Looks great with the bow tie attached. Bought the Forest Green and it’s a beautiful colour.

9 February 2026
Rated 5 out of 5 stars

100% recommend

Amazing quality harness! The fit is great and easily adjustable, the clips are great quality and feel robust.
The design is gorgeous and very fashionable. Will definitely be ordering more colours

9 February 2026
Rated 5 out of 5 stars

Well made harnesses and fit my dogs…

Well made harnesses and fit my dogs perfectly. Delivery was so quick. Would highly recommend the harnesses. I have had so many over the years, as one of my dogs is so fussy with harnesses and normally hides when you want to put one on. She actually comes to me now when I pick up this harness and she no longer drags herself across the floor or wall to try and get it off lol

6 February 2026
Rated 1 out of 5 stars

Ordered wrong size and trying to return…

Ordered wrong size and trying to return for different size but no one ever answers emails for return / exchange details

4 February 2026
Bailey and Coco logo

Reply from Bailey and Coco

Hi Paula,

Thank you for your order with us, and I’m really sorry to hear about the frustration this has caused.

We did reply to your return request emails on 9th February at 13:05 and again on 10th February at 11:01 with full instructions on how to return and exchange your order. It’s very likely these have landed in your spam or junk folder, so could you please check there?

I’m sorry for any inconvenience this has caused, and we’d really love to get this sorted for you as quickly as possible. If you still can’t find the emails, please feel free to message us on Instagram and we’ll resend everything straight away.

Kind regards,
Laura

Rated 5 out of 5 stars

Poochie paradise!

It is always a pleasure to shop with Bailey & Coco.
There is something very cheering about their website & having made several purchases already, I am very confident shopping with them ,

3 February 2026
Rated 5 out of 5 stars

Spaniel Chest protection

Well made harness and delivered quickly. I would like to see a wider chest piece though- the primary purpose for this for my Springer is that she is always cutting her chest as she tracks through hedges/ barbed wire fences. This will hopefully offer some protection

3 February 2026
Rated 5 out of 5 stars

Excellent!

Very pleased with the new harness and lead. We also bought the little poo bag holder and the dispenser. Both very useful.
I had to swap the harness for a smaller size but this was handled quickly and easily.

3 February 2026
Rated 5 out of 5 stars

Baileyandcoco

Baileyandcoco, love the harness and a nice little discount for your first order.
Overall great quality and i will be ordering again soon.

2 February 2026

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