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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the jewelry, noting that pieces often retain their luster and do not tarnish, even with daily wear. Several people also highlight positive experiences with customer service, describing them as helpful, responsive, and quick to resolve issues like lost packages or defective items. The shipping process is also frequently praised for being fast and reliable, with orders arriving on time. However, some people were dissatisfied with the product quality, mentioning issues like stones falling out, charms breaking, or the jewelry feeling cheap and not matching website images. There are also concerns about the origin of the products. A few other people also felt that customer service was unresponsive or unhelpful, and some experienced significant delays in delivery or issues with tracking their orders.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the lovely design, good material, and... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the good material, lovely design, and... See more

Order

Users describe ambiguous interactions with order. While some customers report timely delivery, excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some customers praise fast shipping, with items... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Based on these reviews

Rated 3 out of 5 stars

I had a problem with my package (not the company’s fault) and they were very helpful and I got my order in time. I give only 3 stars because the jewellery, although beautiful, came straight from Chin... See more

Company replied

Rated 2 out of 5 stars

Ordered 2 rings that were advertised as adjustable. Neither rings can be adjusted. It is not cost effective for me to return, seeing as they were dispatched from China, when I thought I was buying fro... See more

Rated 2 out of 5 stars

I ordered 4 things from Baileys. Within the first week the bracelet charm broke off. Now I’m in the same place with there earrings and necklace. The rose and heart have fallen off. Really bad quality... See more

Rated 5 out of 5 stars

Their jewelry has yet to tarnish or lose its luster. I've bought three rings and a necklace from their website and love each piece! They've become a staple with my wardrobe and recommend their collect... See more

Rated 5 out of 5 stars

I bought two different models of earrings and even if the shipment took some time I have to say that my experience was great. The packaging was excellent: every single piece was packed separately from... See more

Rated 5 out of 5 stars

i have recently ordered a pair of earrings and a bangle and i am really impressed by their quality. i have read some bad rewies so i was quite worried about the quality of products, but actually i rea... See more

Rated 5 out of 5 stars

I ordered almost all of my jewlery from bailey amsterdam and wear it every day! I love that the shipping is fast and i always know where my order is! I work in the gastronomy but I still wear my ring... See more

Rated 5 out of 5 stars

I absolutely love this jewelry! The quality is amazing. I never take my rings off, even when washing my hands, and they haven’t tarnished or changed color at all. I once had a small issue, and the cus... See more

Rated 5 out of 5 stars

My initial package got lost in shipment - and when I told customer service they sent me a new package, were nothing but friendly and customer oriented and made sure I was informed every step of the wa... See more

Rated 5 out of 5 stars

I had a issue with one of the items in my order, but the customer service team was incredibly kind and responsive. They handled everything quickly and arranged a replacement without any hassle. I’m re... See more

Rated 5 out of 5 stars

I've been traveling for over a year now and have been wanting waterproof earrings forever! So happy with my purchase, and it really makes a difference wearing accessories every day.

Rated 5 out of 5 stars

Love their jewelry and the quality. I had ordered a ring a year ago and there was a bead that fell off and gold rubbing off. I reached out to them and without any hesitation they replaced it with a ne... See more

Rated 5 out of 5 stars

Great products!! Have many pieces of Bailey Amsterdams from rings to necklaces. I wear them in the sea they have never tarnishes and look as bright as the day I bought them. I had a problem with one o... See more

Rated 5 out of 5 stars

Great service Everything from ordering to delivery was great. Especially after one of the rings had a defect, the customer service send a new ring as replacement on the same day of my complaint.

Rated 5 out of 5 stars

I had a great experience with Bailey Amsterdam. The quality of the jewellery exceeded my expectations. Beautifully crafted and exactly what I was looking for. You can really tell they take pride in th... See more

Rated 5 out of 5 stars

I got my earrings with"diamonds"not nice after wearing few times and after my reclamation they will be changed to new ones. Very good comunication and fast reaction.

Rated 5 out of 5 stars

It took a bit longer than expected to arrive (considering it`s in Amsterdam and I`m in Rotterdam) but the quality is good. I have been using it for a while and it has not darkened at all.

Rated 5 out of 5 stars

A truly beautiful and unique shop! The customer service is a 10/10, very kind and I was able to communicate directly with the team. I can definitely recommend this shop 😊 greetings from Germany ☀️

Rated 5 out of 5 stars

I ordered multiple necklaces and rings. The quality is lovely. I’ve had them for a few months now; I don’t take the rings off to wash my hands and so far they have not been tarnished whatsoever. Stil... See more

Rated 5 out of 5 stars

The necklace I purchased was absolutely beautiful — very well-crafted, high-quality, and with a unique, creative design. I’m really happy with my purchase!

Rated 1 out of 5 stars

I ordered what I believed to be high-quality fashion jewelry from Amsterdam, as advertised on the website. The brand presented itself as European, with a Dutch address and elegant product photos, so... See more

Rated 1 out of 5 stars

I am extremely deceived with the quality of their products. The packaging and finishes resemble too much to those from ali express and this gives me the strong feeling that I paid the extra money for... See more

Company replied

Rated 1 out of 5 stars

Do not purchase any jewellery from this company. It is all faulty, the will forget to package items and when you request a refund they will refuse despite being reminded of the consumer rights laws i... See more

Company replied

Rated 1 out of 5 stars

Total rip off. I suggest you don’t order. Had ordered a necklace thinking it will be from within Europe and a good looking piece of jewelry considering the price tag, only to be sent a cheap looking n... See more

Company replied

Rated 1 out of 5 stars

Literally stole my money. I ordered from the website on the 10th of November and I still do not have my order (8th December). I contacted them multiple times to cancel the order and they only said... See more

Rated 1 out of 5 stars

I have received 2 pieces as gifts for my birthday. All the pieces are of very bad quality, despite the design is really nice. The pendant arrived even dirty, the “gold” is of very poor quality and... See more

Company replied

Rated 1 out of 5 stars

Poor materials, I think the ring is not even made of metal, it sounds like plastic. Arrived in an anonymous white envelope from Hong Kong. I asked to be able to make the return, zero answers.

Rated 1 out of 5 stars

The quality of the jewellery sent is terrible. Extremely light weight and feels brittle. The photos make them look premium but when held or worn it's pretty clear they are not at all. Too embarrassed... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointed! Terrible quality, took 2 weeks to arrive in the Hague. One ring was missing a stone. So clearly they are lying. I will return and want my money back as their real value is 10... See more

Rated 1 out of 5 stars

Cheap crap, awful quality metal. All ‘adjustable’ rings are not adjustable as the cheap metal just snaps when you try to make any bigger. Wouldn’t waste your time or money!

Rated 1 out of 5 stars

Total scam, you should pass. It's clearly cheap jewelery that they sell for 7 times the price. The quality feels very off, and it's more yellow than it's gold. I will for sure not wear these very lon... See more

Company replied

Rated 1 out of 5 stars

Terrible drop shipping experience. Receiving your order takes forever. Absolute rip off. Misleading as the company name " suggests" operating from within Europe at least. No customer service whatsoeve... See more

Rated 1 out of 5 stars

Drop shipping. They didnt even change the sender address or anything, it was straight from china

Rated 1 out of 5 stars

Ordered from Bailey Amsterdam and got a shipment from Aliexpress.

Rated 1 out of 5 stars

Don’t buy from this company! It’s a scam! I never received my package, luckily my bank dispute team refunded me. RESPONSE TO SELLER: I am still waiting for a response to my email, yet it’s... See more

Company replied

Rated 1 out of 5 stars

Do not buy!!! Is a scam! The quality is soo poor that is not even describable! I paid 84 euro for something that I could easily find on AliExpress for 10 euros!!! AVOID

Company replied

Rated 4 out of 5 stars

The rings are beautiful and shipped quickly. I did have a stone fall out of my ring within less than a month… but after contacting customer service, they are replacing it. Overall, very happy with my... See more

Rated 5 out of 5 stars

Love everything I bought from Bailey Amsterdam. So much lovely jewlery 🙏🏼

Rated 4 out of 5 stars

There is no following of the order, so the first week of waiting i thought maybe it was a scam. But another week later, i receive an email that my order has been délivered. So be patient because the p... See more

Rated 5 out of 5 stars

Very nice products! Service is also very good! I would recommend this jewelery!

Rated 5 out of 5 stars

Love them! Yet to see if they are actual waterproof, but so far so good!

Rated 5 out of 5 stars

It is good material and lovely design. It looks very gorgeous and stylish. I like to wear these accessories!

Rated 5 out of 5 stars

Amazing pieces! Fast delivery. Were quick and responsive when I received an incomplete order. Definitely recommend.


Company details

  1. Fashion Accessories Store

Written by the company

Premium 18K Jewellery


Contact info

3.3

Average

TrustScore 3.5 out of 5

202 reviews

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1-star

Replied to 53% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Pretty but from China

I had a problem with my package (not the company’s fault) and they were very helpful and I got my order in time. I give only 3 stars because the jewellery, although beautiful, came straight from China and are delivered by the same carrier that carries deliveries eg. from AliExpress. So I don’t know if the jewellery is actually same as the ones in AliExpress. I’m sure the color stays well, and the pieces I got seems to be well made, all I’m worried about is the safety of the materials that are used and wether the company is actually able to audit the production sufficiently.

12 December 2025
Unprompted review
Bailey Amsterdam logo

Reply from Bailey Amsterdam

Hi Reetta,

Thank you for sharing your honest feedback — and also for recognising the support you received from our customer service team.

We’re glad to hear that your order arrived in time and that you were happy with the design and appearance of the pieces.

We understand your concerns regarding logistics and product sourcing. While we are a Netherlands-based brand, we do work with international logistics and fulfillment partners, which can sometimes affect the delivery route or carrier used.

That said, we take product quality and customer safety seriously, and we always aim to offer jewellery that meets the standards our customers expect from us.

We truly appreciate your feedback and understand your concerns.

– Bailey Amsterdam

Rated 1 out of 5 stars

Drop shipping

Drop shipping. They didnt even change the sender address or anything, it was straight from china

9 December 2025
Unprompted review
Rated 1 out of 5 stars

parcel arrived from China

I ordered what I believed to be high-quality fashion jewelry from Amsterdam, as advertised on the website. The brand presented itself as European, with a Dutch address and elegant product photos, so I expected well-made and stylish pieces.

However, two weeks later the parcel arrived from China, not from Amsterdam. All items were packed in cheap plastic bags and looked low-quality. The pieces feel very light and look nothing like the images on the website. This is clearly very cheap China-made jewelry, being resold under a European brand name.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Literally stole my money.

Literally stole my money.

I ordered from the website on the 10th of November and I still do not have my order (8th December). I contacted them multiple times to cancel the order and they only said they'd replace it. When asked to confirm the address, they gave me a random person's name and address instead and asked me to correct it. Honestly the quality of customer service is so bad, one of the worst I've ever encountered. Avoid avoid avoid.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Great products, great service

I bought two different models of earrings and even if the shipment took some time I have to say that my experience was great. The packaging was excellent: every single piece was packed separately from others to prevent damages. I've used the earrings everyday for weeks and absolutely no colour change happened. I'm totally satisfied with my purchase.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Great products!Tarnish free always for me

Great products!! Have many pieces of Bailey Amsterdams from rings to necklaces. I wear them in the sea they have never tarnishes and look as bright as the day I bought them. I had a problem with one of the stones falling from my bracelet a new replacement was put in the post the very next day Amazing company !!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

A truly beautiful and unique shop

A truly beautiful and unique shop! The customer service is a 10/10, very kind and I was able to communicate directly with the team. I can definitely recommend this shop 😊 greetings from Germany ☀️

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Αbsolutely beautiful

The necklace I purchased was absolutely beautiful — very well-crafted, high-quality, and with a unique, creative design. I’m really happy with my purchase!

7 November 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

I absolutely love this jewelry

I absolutely love this jewelry! The quality is amazing. I never take my rings off, even when washing my hands, and they haven’t tarnished or changed color at all. I once had a small issue, and the customer service was super quick and helpful. Totally recommend this brand!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

feeling cute and myself again

I've been traveling for over a year now and have been wanting waterproof earrings forever! So happy with my purchase, and it really makes a difference wearing accessories every day.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Earrings with defect

I got my earrings with"diamonds"not nice after wearing few times and after my reclamation they will be changed to new ones. Very good comunication and fast reaction.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Jewellery that doesn’t tarnish

I ordered multiple necklaces and rings. The quality is lovely. I’ve had them for a few months now; I don’t take the rings off to wash my hands and so far they have not been tarnished whatsoever. Still shiny. No loose stones. Will definitely be buying again if they have a new collection.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping, loving forever

I ordered almost all of my jewlery from bailey amsterdam and wear it every day! I love that the shipping is fast and i always know where my order is!
I work in the gastronomy but I still wear my rings every day but not once have my fingers been green! And if still one of the pears fall of because they go through a lot, the "broken piece" is getting replaced immediately!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Cute, long-lasting, stylish collection

Their jewelry has yet to tarnish or lose its luster. I've bought three rings and a necklace from their website and love each piece! They've become a staple with my wardrobe and recommend their collection. The shipping has never been an issue either and I never have to wait longer than my expected delivery date.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed! Terrible quality, took 2 weeks to arrive in the Hague. One ring was missing a stone. So clearly they are lying. I will return and want my money back as their real value is 10 eur ring, not 50/70. Don't buy it!!

4 September 2025
Unprompted review

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