Bagsmart Reviews 280

Terrible experience! I ordered a backpack and everything seemed to be as expected. I received an email with tracking information from Yun Express. I was able to see updates along the way and today I received a message that my order was delivered “near my front door or porch”. The package was not delivered. My husband was near the front door at that time. I emailed customer service and responses simply repeated back my questions-no response. I finally found a number for customer service. The agent told me that my package was not delivered because of a problem with my address (address is correct on all correspondence). He asked me to go to the AppStore and use an app that would give him remote access to my phone. I said I would not do that and he hung up. Perhaps this was not a legit phone number, but in any case the whole experience has been unsettling. If the only way to resolve issues is through an email that doesn’t work, that is terrible customer service. I would strongly recommend that consumers avoid ordering from BagSmart.

Customer Service is atrocious! It takes forever to get a response, no phone number, or live chat. I ordered a bag and the package was lost. Bagsmart and FedEx confirmed it was lost. They offered a replacement or refund. I chose refund. Another delayed response and now they say the address was wrong- which it wasn’t because they delivered another order to that same address. Feels like a huge SCAM. I will be spreading the word that this company is awful!

I purchased BAGSMART compression in the dusty rose color. Unfortunately, they did not compress any better than a basic Ziplock bag, which was disappointing.

The larger issue was customer support. I requested a return and followed BAGSMART’s stated requirements exactly by providing photos, a clear reason for the return, and a copy of my receipt.

Despite this, it took seven (7) separate emails over a 30-day period before I was finally given a return mailing address. During this time, I was offered a 60% partial refund if I kept the product, which I declined. I was seeking a standard return and full refund, not a discount to keep an item that did not perform as advertised.

The prolonged delay and resistance to providing a return address made the return process unnecessarily difficult and frustrating.

Desired resolution: A full refund upon return of the product and improvement of the company’s return process so customers are not required to pursue basic return information repeatedly.

Ordered a £68 bag that turned out to be made from the same material a £20 bag from Amazon or AliExpress would cost. I've since sent over 5 emails asking for a refund and someone called 'Alicia' keeps trying to fob me off by offering me a free bag or a partial refund. Nowhere on the website does it say they post it from China and that returns have to go back to China. This is a scam and I am initiating a charge back.

Ordered a bag kn the 4 th of January and it has never arrived. When contacted cistomer service they said “thanks to waiting patiently. No refund has been offered. I am convinced that this company is not in the UK andI I doubt that ever anyone received anything they have purchased here. Thus company is a fraud

Purchased a bag from bag Smart and realise that I've had purchased the wrong colour. I immediately sent them an email and their reply is I will give you another bag like an extra bag and I said to them I said no I want the black bag please how do I return the grey bag? They don't give me any idea or any way of returning this grey bag and I'm really really pissed off. I'll continue riding bad reviews here until they shut down.

I love the bag smart products but I recently bought a carryon bag for my friend birthday gift. She then said to me Oh I want a bigger carryon. She said send me a label I will send it back but that is where the problem comes I have to pay the whole shipping experience the label, the shipping cost. That I do not like.
So I told her no more bag smart

I have ordered an item on the 4th of january and despite the company promised 4-7 days for delivery i still do not have the bag. -the customer servicsimply told me that "there are high number blabla, but thanks to wait patiently".. . i appreciate that is not always depends on the company but they should be more realistic about what delivery time they promise to their customers. it feels a bit like they taking the Mickey. I guess the bag comes from China. which ahain, won1t be a big issue, just be trasparent and honest to your customers.

I ordered two items from Bagsmart. When they arrived, they were both wrong. The first one was the right item, but wrong color. The second one was the right color but wrong item. I forwarded my order email to their service department stating I had received the wrong items, but never received a response. My suggestion is not to order from this company.

I was sent the wrong bag. The bag sent was of lesser quality and price. I contacted customer service, and was connected with a woman named Alicia who asked me to send pictures of the incorrect item. I did that promptly, and now have heard nothing. I have no idea if they will send me the correct item or not. Customer service is nonexistent.

Update:
After this review they did send me the correct bag, BUT, they made me pay to send the incorrect bag back to them. After repeated attempts to get a refund for the shipping, nothing happened. I like the bag, but don’t have much good to say of the company.

Bag is good but would not recommend as customer service is terrible. Email provided doesn't work. I really want to return my bag but Bagsmart will not provide me with the return address or details of how to process the return.

I would like to return the product and as another customer noted the portal takes you in circles and just submits your reply back to you. I'm hoping someone in bagsmart will see this. Do not order unless you are 100% sure you are keeping it.

I’ve traveled to over 20 countries with this suitcase bought 2 years ago. The wheels still roll smoothly, and the shell only has minor scratches—quality that truly lasts.

Shipped from an overseas warehouse—estimated 5 days but arrived in just 3! Smooth customs clearance and tracking, better than expected.

I accidentally broke the zipper pull, but customer service promptly sent a replacement part along with a care guide—truly thoughtful after-sales support.

The 360° silent spinner wheels are incredibly smooth! Even on rough pavement, the suitcase rolls steadily with almost no noise—made rushing through the airport a breeze.

The perfect carry-on! Thanks to the CSR's advice on size vs. airline rules, I chose the right one. It's sleek, functional, and fits overhead easily.

Received the wrong color wallet. Customer service apologized instantly, arranged a free exchange, and sent a 20% coupon code. Problem-solving at its best!

My daughter's school backpack survived a heavy semester. The straps are intact, and the fabric cleans easily. Impressively durable.

International order arrived in one week. The box had reinforced corners and great padding. Flawless delivery experience.